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Top 15 BPO companies in Jordan

Top 15 BPO companies in Jordan

List of BPO companies in Jordan

  1. IconiCS Group
  2. I 24 Connect
  3. CsMena
  4. Crystel
  5. Nova Call Centers
  6. Estarta
  7. Petra Express
  8. Krome Integrated Technologies
  9. Artelco
  10. Extensya
  11. HLB Jordan
  12. Fastrabbit
  13. ZADD
  14. Key Jordan
  15. Instant Respons

Are you looking to outsource your business processes to Jordan? 

You’re in the right place! 

Jordan has emerged as a prominent destination for Business Process Outsourcing (BPO), offering a skilled workforce, advanced infrastructure, and competitive pricing.

Whether you are looking for customer support, IT services, or back-office operations, these top BPO companies in Jordan have got you covered.

Let’s delve into the world of BPO in Jordan and explore the industry’s key players that are revolutionizing the outsourcing landscape in the country.

Importance of BPO in the global market

Business Process Outsourcing plays a crucial role in the global market for several reasons:

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Cost efficiency and optimization

One of the primary reasons that companies opt for BPO is to reduce operational costs. They can benefit from economies of scale and adapt more effectively to market fluctuations. 

Outsourcing allows businesses to access skilled labor at a lower cost compared to maintaining in-house teams, especially in regions with lower labor costs.

By outsourcing certain business processes, organizations can leverage the expertise and resources of BPO providers, resulting in cost savings.

Cost efficiency and optimization

Focus on core activities

BPO is essential in the global marketplace as it helps companies streamline operations and enhance efficiency. It does this by delegating non-core functions to specialized service providers. 

Outsourcing these non-core functions allows companies to focus their resources and attention on their core competencies, allowing for increased productivity and performance. 

This strategic approach enables businesses to optimize their operations and achieve greater efficiency in the global market.

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Scalability

Thanks to BPO, businesses may easily scale up or down their operations in response to shifting market needs. There is little need for significant investments in infrastructure or hiring additional staff.

BPO providers can quickly adapt and scale their services, enabling companies to remain agile in a dynamic and competitive global market.

Access to a wider skill pool

Through outsourcing, businesses can obtain specialized knowledge and abilities that might not be available internally. BPO providers often have teams with specific knowledge and experience in areas such as IT, finance, and marketing.

This access to a broader talent pool fosters innovation and enhances their competitive advantage on a global scale.

Global presence

BPO contributes to global economic growth and job creation by offering opportunities for skilled professionals in various locations. It fosters international partnerships and collaborations. 

Forming international partnerships and collaborations through BPO boosts international economic integration and cooperation, leading to overall economic growth and prosperity.

Additionally, it can be particularly beneficial for companies looking to establish a presence in emerging markets or regions with different regulatory environments.

Advantages of outsourcing to Jordan

Outsourcing to Jordan offers several advantages for businesses looking to optimize their operations and expand their global reach:

Highly skilled workforce

Jordan boasts a well-educated and skilled workforce with proficiency in various fields such as IT, finance, engineering, and languages.

This skilled talent pool enables companies to access specialized expertise and innovative solutions, contributing to higher-quality outcomes.

Competitive costs

Outsourcing to Jordan can be cost-effective for businesses due to competitive labor costs compared to other regions. Businesses can achieve significant cost savings by outsourcing non-core functions to Jordanian service providers while maintaining quality standards.

Strategic location

Jordan’s strategic location in the Middle East offers proximity to various markets in Europe, Africa, and Asia. 

This geographical advantage enhances accessibility, facilitates business operations, and supports efficient communication and collaboration with clients and partners globally.

Favorable business environment

Jordan provides a conducive business environment for outsourcing activities. The country has supportive government policies, regulations, and infrastructure that promote business growth and investment. 

This favorable environment encourages companies to establish and expand their outsourcing operations in the country.

Advantages of outsourcing to Jordan
Advantages of outsourcing to Jordan

Top global outsourcing lists

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. Our global directory lists over 4,000+ BPO firms and provides detailed information, price guides, and reviews.

Whether you’re a solopreneur, SME owner, or a corporate executive, we can help you find the most suitable outsourcing provider for your business.

Explore our outsourcing directory now. You may also check out our Top BPO Outsourcing lists per country here:

Top BPO companies in Jordan

Let’s go through the top 15 BPO companies in Jordan: 

1. IconiCS Group

IconiCS Group is a leading BPO company in the Middle East that offers various services to enhance business processes and customer service.

Founded in 2021, IconiCS Group has rapidly established itself in the Contact Management Solutions (CMS) and Business Process Outsourcing (BPO) industries. 

With a vision to redefine outsourcing services, the company has shown a commitment to innovation and excellence while prioritizing client satisfaction.

2. I 24 Connect

I 24 Connect specializes in cloud unified communications and BPO services, with a focus on providing tailored solutions for corporate telecom needs. 

The company offers a range of services for companies seeking cost-effective telecom solutions and telephony system selection.

I 24 Connect’s value proposition lies in its ability to understand customers’ needs and pains and offer solutions that cater to their specific requirements.

3. CsMena

CsMena focuses on offering communication management services and solutions in Jordan.

Since its establishment in 2018, the company has been dedicated to offering outstanding outsourcing services at the highest level in the industry.

CsMena offers services in contact center management, content moderation, human resources outsourcing, and rent facilities.

4. Crystel

Crystel is dedicated to providing innovative customer experience solutions to its clients worldwide. The company’s commitment to excellence is evident in its personalized services that aim to improve business performance and enhance the value of its clients’ brands.

Crystal’s approach is characterized by flexibility. It tailors its services to match the specific needs and budgets of its clients across various industries.

5. Nova Call Centers

Nova Call Centers is a leading BPO company that offers a range of services to help businesses boost productivity and reduce expenses. 

It provides exceptional part-time and full-time professionals at cost-effective rates, enabling companies of all sizes to expand their operations.

Nova Call Centers brings expertise in customer service, content management, and lead generation. The firm combines innovation, technical expertise, advanced systems, and streamlined processes to consistently deliver reliable outsourced support.

6. Estarta

Estarta is a leading provider of premium outsourced technical services and software development for global companies. With over three decades of experience in leveraging technology to transform businesses, Estarta is a trusted choice for industry leaders.

As a multinational ICT organization, Estarta offers a wide range of high-end technical services and solutions.

The company takes pride in showcasing its accomplishments and engaging with industry experts, executives, and technology enthusiasts.

7. Petra Express

Petra Express is a leading company that offers a range of solutions and services.

Its featured services aim to streamline and optimize key processes for clients. These include managing accounts receivables, customer service operations, asset performance improvement, and distribution logistics.

8. Krome Integrated Technologies

Krome Integrated Technologies is an IT solutions distributor that offers a comprehensive range of IT solutions and services for businesses.

Its IP telephony and call center solutions aim to enhance customer experience and team productivity. The firm provides customized solutions tailored to meet businesses’ specific needs.

9. Artelco

Artelco is an Information Communications Technology (ICT) solutions provider based in Jordan. It focuses on offering professional services that help businesses enhance their customer experience journey.

Artelco emphasizes developing creative, comprehensive, and sustainable solutions to support the future of businesses and society. It has a team of world-class talent and proactive leadership to plan, design, manage, and engineer impactful solutions for complex problems.

10. Extensya

Extensya specializes in contact management and digital media solutions. It also offers services such as chatbot solutions, training, human resource outsourcing, and capacity building.

Extensya has a strong focus on digital media, providing specialized online and social media customer support.

11. HLB Jordan

HLB Jordan is a professional services firm in Jordan providing a range of advisory, outsourcing, audit and assurance, and tax services to clients.

This company is a member firm of HLB International, a global network of independent professional accounting firms and business advisers.

12. Fastrabbit

Fastrabbit provides a range of IT outsourcing solutions and services in Jordan. The company emphasizes simplicity, manageability, and affordability in its IT outsourcing solutions.

Fastrabbit has an excellent track record for customer satisfaction, with a portfolio of over 400 clients and a focus on maintaining a high level of customer satisfaction.

13. ZADD

ZADD offers comprehensive language solutions tailored to meet the needs of organizations across private, public, and social sectors in the Arab world.

The company emphasizes the use of its proprietary platform, “ziada.” This platform integrates fluent native linguists, a stringent translation process, and the latest language technology to deliver precise and consistent service.

ZADD boasts a team of in-house native linguists, subject matter experts, project managers, and client servicing professionals.

14. Key Jordan

Key Jordan is an international outsourcing and talent management company, offering a range of HR outsourcing services and talent management solutions.

It provides essential HR services, tools, techniques, training, coaching, and outsourcing solutions. It also offers guidance, direction, including HR best practices and compliance techniques.

The company’s vision is centered around trust being the foundation of great service.

15. Instant Response

Instant Response is a provider of technical support and advanced solutions. It focuses on creating a competitive advantage and exceptional profitability for its customers through high availability solutions and services.

Instant Response delivers robust support and regional customer care through well-trained, certified, and industry-experienced engineers. 

The company aims to build mutual trust with its partners by offering solutions that emphasize quality, reliability, excellence, professionalism, and growth.

Tips for a successful partnership with BPO companies in Jordan

Building a successful partnership with BPO companies in Jordan requires effective communication, collaboration, and mutual trust.

Here are some tips to ensure a fruitful and long-lasting relationship:

  • Clearly define objectives – Outline the specific tasks, deliverables, and desired outcomes to ensure alignment between your company and the BPO provider.
  • Communicate openly – Establish open and transparent communication channels from the onset of the partnership. Regularly update and feedback to ensure alignment. 
  • Establish Service Level Agreements (SLAs) – Define measurable and realistic Service Level Agreements (SLAs) in terms of quality, turnaround time, and performance expectations. 
  • Regular performance monitoring – Implement a monitoring and feedback mechanism to track the BPO provider’s performance against the agreed-upon metrics. 
  • Ensure data security and confidentiality – Ensure that the BPO company has robust security measures and protocols in place to protect sensitive information. Consider implementing non-disclosure agreements (NDAs) to safeguard your company’s data and intellectual property.
  • Provide comprehensive training and resources – Provide access to relevant resources, documentation, and tools to empower them to perform their tasks effectively and efficiently.
  • Build trust and accountability—Cultivate a culture of trust, integrity, and accountability within the partnership. Demonstrate reliability, professionalism, and respect toward the BPO team and encourage them in return. 
  • Establish a long-term partnership mindset – Invest time and effort in building a strong working relationship based on trust, collaboration, and mutual benefit. 

By following this guide, you can establish a successful partnership with BPO companies in Jordan, fostering mutual growth, innovation, and success in achieving your business objectives.

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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