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Customer service specialist salary around the world

Customer service specialist salary in 5 countries worldwide

  1. Philippines
  2. India
  3. USA
  4. Canada
  5. Australia

Business process outsourcing (BPO) is growing fast. Customer service specialists are among the main outsourced role that helps businesses provide exceptional customer support.

If you are a business owner, you know how important it is to have excellent customer service. It can make or break the way your business operates. It’s more than just answering customers’ inquiries. 

A customer service specialist (CSS) is the first point of contact for customers and clients when they need assistance or answers to their queries.

CSS is also a great career opportunity for those seeking a career that offers various ways to assist others.

Let’s take a look at the customer service specialist salaries in the Philippines, India, USA, Canada, and Australia. Businesses looking to outsource and job seekers may take note of these five countries for reference.

Customer service specialist salary in 5 countries worldwide
Customer service specialist salary in 5 countries worldwide

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The roles of a customer service specialist 

The role of a customer service specialist (CSS) varies depending on the size of the organization they work for and on which BPO function they operate.

Some BPO companies will let the CSS handle all incoming calls and inquiries from customers and clients. Others may split responsibilities among employees working in a customer service department.

CSS responsibilities include offering consumers product and service information, assisting with invoicing concerns, and resolving customer complaints or problems as they emerge.

Customer service specialists might also be asked to assist in developing innovative solutions to reoccurring problems to prevent them from happening again in the future. They are also in charge of cultivating customer connections to improve customer loyalty.

The roles of a customer service specialist 
The roles of a customer service specialist

 

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Typical customer service specialist duties and responsibilities include:

  • Addressing client feedback, recommendations, grievances, and concerns
  • Ensuring client satisfaction
  • Giving clients information about the mission and vision of the business
  • Updating client records and data as necessary
  • Taking into account or elevating more complicated issues
  • Contacting clients who have made purchases or visited the company’s website
  • Keeping an eye on and responding to social media platforms

Customer service representative vs. Customer service specialist

The distinction between customer service representatives and customer service specialists is that the former represents the business and deals with general inquiries and issues.

Meanwhile, a customer service specialist addresses more serious client concerns, grievances, and complaints, including difficult clients.

Where to look for customer service specialist jobs

Customer service specialists work for a range of businesses and sectors, including:

  • Financial firms
  • Telecommunications companies
  • Insurance firms
  • Retailers
  • Travel companies
  • Hospitality sector
  • Educational institutions

Searching on job hiring platforms like Indeed or LinkedIn is the easiest approach to hiring a customer service specialist or applying as a job seeker.

You may also go through staffing or outsourcing firms like Outsource Accelerator, focusing on placing customer service workers, or directly visit corporate websites.

Moreover, the position’s name might also vary depending on the organization. CSS may be referred to as: 

  • Customer success specialist
  • Customer care professional
  • Customer experience specialist

Comparing customer service specialist salaries in 5 countries worldwide

For businesses, it’s important to know about the customer service specialist salary structure. This allows them to plan and budget for the costs of hiring and retaining staff in their firm.

It will also help them determine the best way to allocate resources and ensure they are getting value for their investment.

Knowing about the customer service specialist salary structure for job seekers can help them determine if the role is a good fit for them.

The salary structure can help them gauge the value of their skills and knowledge and negotiate for a fair, reasonable salary.

Now, here is the list of customer service specialist salaries in the following countries:

1. Philippines

According to Nexford University’s report, every year, the BPO sector in the Philippines adds close to $30 billion to the national economy. It estimates that 1.3 million Filipinos worked for more than 1000 BPO firms in 2019, and that number is increasing by 8–10% annually. 

Additionally, the report estimates that the country accounts for 10% to 15% of the worldwide BPO business.

Customer service specialist salary in the Philippines
DescriptionSalarySource
  • Early career: customer service specialist salary with 1-4 years of experience. (annually)
  • Mid-career: customer service specialist salary with 5-9 years of experience. (annually)
  • ₱293,000.00
  • ₱346,500.00
payscale
  • Average salary per month
  • ₱20,163.00
Indeed
  • Customer service specialist salary can be divided into base pay and additional pay monthly.
  • ₱23,000 (base pay)
  • ₱48,000 (additional pay)
Glassdoor

2. India

India is a popular outsourcing location because of its:

  • Extensive young population
  • Strong command of the English language
  • Historical ties to the UK
  • Low cost of living

One of the popular services offered by the Indian BPO industry is customer service.

In addition, many Indian BPO firms are also renowned for providing top-notch IT services. India remains as the preferred destination for outsourcing IT infrastructure and software development.

Customer service specialist salary in India
DescriptionSalarySource
  • Entry-level: customer service specialist salary with less than 1 year of experience. (annually)
  • Early career: customer service specialist salary with 1-4 years of experience. (annually)
  • Mid-career: customer service specialist salary with 5-9 years of experience. (annually)
  • Senior level: customer service specialist salary with 10-19 years of experience. (annually)
  • ₹291,802 Lakhs
  • ₹342,935 Lakhs
  • ₹492,951 Lakhs
  • 652,129 Lakhs
payscale
  • National average customer service specialist salary in India
  • ₹26,864 Lakhs per month (with additional compensation)
Glassdoor
  • Customer service specialist salary in India is determined by average annual salary (AAS) and estimated take-home pay (ETP)
  • ₹3.7 Lakhs (AAS)
  • ₹26,992 – 28,376 Lakhs per month (ETP)
AmbitionBox

3. USA

The United States has a thriving domestic outsourcing business. According to Statista’s most recent data, revenue in the US business process outsourcing market is expected to reach US$129.70 billion in 2023.

This proves that US corporations don’t need to look very far because they can outsource customer service and other BPO roles to their own nation.

Customer service specialist salary in USA
DescriptionSalarySource
  • Customer service specialist salary (with less than 1 year of experience)
  • Customer service specialist salary (with more than 7 years of experience)
  • $49,545
  • $56,354
Built In
  • Customer service specialist salary range depending on the skills, years of experience and knowledge.
  • $33,324-$42,672
Salary.com
  • Customer service specialist salary can be divided into base pay and additional pay annually.
  • $39,313 (base pay)
  • $2,396 (additional pay)
Glassdoor

4. Canada

Canada is popular for its beautiful landscapes, friendly locals, and other unique cultural practices. 

In terms of outsourcing, TDS Global Solutions claims that Canada is a desirable site for business process outsourcing because of its:

  • Strong infrastructure
  • Innovative technology
  • Stable economy
  • High-quality education system
Customer service specialist salary in Canada
DescriptionSalarySource
  • Average salary for customer service specialist in Canada
  • C$45,982/year
payscale
  • Average per hour rate of customer service specialist
  • C$19.05
Indeed
  • National average salary of a customer service specialist in Canada
  • $42,885/year
Glassdoor

5. Australia

Australian professionals appear to be able to combine a relaxed work environment with a strong emphasis on diligent efforts that yields results. As a major trading partner, the country is also the fourth-best performing economy in the Pacific Rim.

Moreover, BPO companies in Australia offer business solutions, specifically customer service roles, to organizations worldwide.

Customer service specialist salary in Australia
DescriptionSalarySource
  • National average salary of a customer service specialist in Australia
  • AU$60,000/year
Glassdoor
  • Average salary for customer service specialist in Australia
  • AU$57,809/year
payscale
  • Customer service specialist salary range in Australia
  • AU$60,000-AU$70,000/year
Seek

 

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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