Top 10 outsourcing cities in the Philippines

building in city clouds

For many years now, the Philippines has been the preferred destination of many western countries for their outsourcing needs. The first and most obvious reason why countries choose the Philippines as their top destination for outsourcing is that Filipinos are culturally aligned to the West.

The Philippines is one of the largest English-speaking countries in the world. Currently, the country ranks 20th out of 100 countries listed in Education First’s English Proficiency Index. 

Since 2010, the Philippines remains to be the BPO capital of the world. Outsourcing companies are mostly concentrated in Metro Manila. However, due to the continuous initiatives of the government, slowly, these companies have spread in various parts of the Philippines. 

Here’s a list of the Top 10 Outsourcing Destinations in the Philippines including some information for each city.

Cities in the Philippines

As of December 31, 2019, there are 146 cities listed in the Philippines, according to the Department of Interior and Local Government. Region IV-A Calabarzon has the highest number of cities in their region with 20 listed. This is followed by the National Capital Region, Western Visayas, and Central Visayas with 16.

Among the list, 33 are already highly urbanized, including cities in Metro Manila, Cebu, and Davao. Outsourcing helps these cities and their regions to develop and be competitive when it comes to technology and modernization.

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Tholons Top 100 Outsourcing Destinations report – Philippines rank

Tholons produces a report which ranks the world’s major outsourcing destinations on an annual basis. Outsource Accelerator covered the Philippines’ 2017 performance in the Tholons ranking in its Newshub at the time

Currently, three of the cities remain on the list. This was mainly due to the surge in rankings of Sao Paulo, Brazil (from 27th last year to 6th this year), and Buenos Aires, Argentina (from 33rd to 10th).

The report argues that global outsourcing leaders like India, the Philippines, and China are being shaken by disruptors like Canada and Israel. Meanwhile, innovators like Brazil and Chile are going to collectively redefine the leadership for the next decade, according to the Tholons report.

Outsourcing top 10 cities - Manila
Outsourcing top 10 cities – Manila

Top 10 outsourcing cities in the Philippines

The Philippines remains an outsourcing expert though and has a huge and well-trained workforce that operates at high standards. Below is Outsource Accelerator’s list of the top 10 outsourcing cities in the Philippines.

Manila

City of Manila

First, Manila is the nation’s capital and one of the most densely populated cities in the world. It is also one of the wealthiest regions in Southeast Asia. A fusion of the old and new, Manila houses several historic buildings located mainly in Intramuros, Ermita, and Taft. Skyscrapers, meanwhile, are found in its neighboring cities including Makati, Pasig, Taguig, and Mandaluyong.

Highlights 

Top BPO companies in the city

EMAPTA Versatile Solutions

Founded in Manila, EMAPTA aims to provide offshore staffing specialized in accounting, customer service, and human resources. Currently, they have over 2,000 staff in different locations in the Philippines catering to 27 clients in Australia.

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OutForce

Located in Ortigas CBD, OutForce combines human skills with digital assets to maximize the effort of giving optimal service to its clients. They serve customers across several industries such as accounting, transport, construction, and telecommunications.

Global Process Management

Global Process Management, Inc. sits in the heart of the city. A part of Magsaysay Group of Companies, they cater clients in Scandinavia who require CAPEX and office solutions in the Philippines.

Cebu City

Cebu City

Dubbed as “The Queen City of the South,” Cebu City is a highly urbanized city in the island of Cebu. The city is the Philippines’ first Spanish settlement making it the oldest in the country and the second established next to Manila. It also boasts several business centers and multinational companies choosing to settle in the south of Luzon. 

Highlights 

Top BPO companies in the city

Arcanys 

Arcanys is the leading software development firm. Founded in 2010, the company decided to focus on offshoring development services across the globe, mainly for businesses in Switzerland.

EB Call Center

EB Call Center specializes in outsourcing customer and technical support services to small and medium businesses. Currently, most of their clients are located in the US, UK, Australia, Canada, and Singapore.

Davao City

Davao City

Also known as the “Durian capital of the Philippines,” Davao city is home to the current President Rodrigo Duterte. It is the third most populous city in the country and the most populous in Mindanao. Being in the center of Metro Davao, the city is the main trade, commerce, and industry hub of Mindanao. 

Highlights 

  • Tholons Super Cities ranking: #95
  • Region: Davao region
  • Population: 
  • Local association: BPO Association of Davao

Top BPO companies in the city

Six Eleven Global Teleservices

Formed in 2005, Six Eleven Global Teleservices is one of the oldest solution-focus contact centers in the Philippines. They specialize in providing sales, marketing, and customer support to their clients around the globe.

VXI Global Solutions

Starting as a customer service company, VXI Global Solutions expanded its offerings into software development, multilingual support, and infrastructure services. The company offers the widest range of services and provides unparalleled solutions to businesses around the globe.

Santa Rosa Laguna (Metro Laguna)

Santa Rosa Laguna

The City of Santa Rosa in Laguna is the province’s second-largest government unit next to Calamba. Dubbed as the “Motor City of the Philippines,” the city houses Coca-Cola and Toyota manufacturing plants and Paseo de Santa Rosa, the third-largest complex in Laguna.

One of the city’s famous attractions includes Enchanted kingdom, a Disneyland-inspired amusement park.

Highlights 

  • Region: CALABARZON
  • Population: 353,767
  • Local association: Laguna Information Network and Knowledge in Information Technology (LINK-IT)

Top BPO companies in the city

iQor

Focusing on support and data analytics services, iQor delivers quality output for its clients in a wide range of industries. They provide solutions to customer interactions and product support and hire quality talents to create a competitive team.

TeleTech

TeleTech aims to give clients the highest satisfaction with their clients and their customers. They provide consultancy and support solutions specializing in customer care to different businesses worldwide.

Bacolod City

Bacolod City

Bacolod is known as the “City of Smiles” for being a relatively friendly city. It also hosts one of the most colorful festivities in the Philippines, the MassKara Festival, celebrated every third week of October. In 2017 and 2019, The Manila Times named Bacolod City as the Philippine Model City and the most livable urban center in the Philippines. 

Highlights 

  • Region: Western Visayas
  • Population: 613,437
  • Local association: Bacolod-Negros Occidental Federation for Information and Communications Technology (BNEFIT)

Top BPO companies in the city

Transcom Asia

One of the premier BPOs, Transcom gives customer support and CX solutions to clients aiming to improve their brand strategies. They combine their workers’ skill sets with automation to give the best service in a cost-efficient way.

Iloilo City

Iloilo City

Known for its exquisite heritage sites, Iloilo City was the last seat of the Spanish colony in the Philippines before the Americans came in 1898. It also hosts the annual Dinagyang Festival, celebrated every January right after Sinulog festival in Cebu. 

In 2019, the city was awarded the Most Business-Friendly LGU award by the Philippine Chamber of Commerce and Industries (PCCI).

Highlights 

  • Region: Western Visayas
  • Population: 466,000
  • Local association: Iloilo Federation for Information Technology

Top BPO companies in the city

KMC Solutions

Primarily, KMC Solutions is an ISO-certified workplace and staffing provider with offices across the country. They deliver effective business solutions through seamless integration for offshoring needs of their clients.

Dumaguete

Dumaguete

Being known as the City of Gentle People, Dumaguete City’s residents are mostly friendly, mild-mannered, warm, and hospitable. The city is also known for housing four major universities in the province, one of them is Silliman University and many colleges where residents go for tertiary education. From this, Dumaguete got its moniker the “university town”.

Highlights 

  • Region: Central Visayas
  • Population: 125,000
  • Local association: ICT Association of Dumaguete and Negros Oriental

Top BPO companies in the city

SOPHI

SOPHI helps businesses grow by providing low-cost and quality call center, back office, and marketing solutions. They offer flexible services depending on the client’s needs and focus on startups and small businesses.

SPi Global

One of the pillars of the industry, SPi Global aims to provide business transformation solutions to its clients. They provide knowledge process outsourcing and support services especially for businesses in healthcare, publishing, telecommunications, and education industries.

Baguio City

Baguio City

Known as the “City of Pines”, Baguio City is one of the most known summer destinations in the Philippines due to its cold climate. The city was formerly the United States’ only hill station in Asia in 1900, creating their base at the site of an Ibaloi village known as Kafagway. 

It also houses famous destinations such as Burnham Park and is known for several old American buildings.

Highlights 

  • Region: Cordillera Administrative Region
  • Population: 13,923,452
  • Local association: 

Top BPO companies in the city

SITEL Philippines

Currently, SITEL Philippines is one of the largest outsourcing companies specializing in knowledge process, contact center, and support services. The company caters to small and large businesses with a wide range of industries including financial, telecom, and manufacturing.

Metro Clark

Metro Clark

A part of the province of Pampanga, Clark measures over 33,000 hectares covering the parts of Angeles and Mabalacat. The city is close to the size of Singapore. It houses one of the main international airports in the Luzon island, Clark International Airport, which is considered to be one of the main entry points to the Asia Pacific region

Highlights 

  • Region: Central Luzon
  • Population: 411,634
  • Local association: Metro Clark ICT Council

Top BPO companies in the city

Shore360

Shore360, located in Clark Freeport Zone, provides offshore staffing solutions for businesses. They specialize in back office, SEO, and 3D design services and currently caters to clients in Australia and the West.

Cloudstaff 

Cloudstaff offers flexible and tailored workforce solutions along with quality staffing at competitive prices. The company is committed to building sustainable long-term outsourcing partnerships with its clients around the globe.

Cagayan De Oro

Cagayan de Oro

The capital of Misamis Oriental and known as CDO, Cagayan de Oro is a highly-urbanized city in Northern Mindanao. The city serves as the center and business hub of the region. CDO is also known for white water rafting and kayaking.

Highlights 

  • Region: Northern Mindanao
  • Population: 753,138
  • Local association: Cagayan de Oro ICT Business Council

Top BPO companies in the city

Teleperformance

Teleperformance provides omnichannel customer management support for clients looking to enhance their customer experience. Helping businesses for decades, the company has gained an advantage in their competition and has been able to provide the best customer experience for them.

The top 10 outsourcing cities in review

There you have it, the Top 10 Outsourcing Cities in the Philippines. The list was handpicked by Outsource Accelerator and it is aimed at helping you jumpstart your outsourcing journey.

With the solid-state of outsourcing in the Philippines coupled with the government’s unwavering support, the BPO industry in the Philippines will continue to flourish for generations to come.  Which is why it is not surprising to see a longer list this 2018.

Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)

The top 40 outsourcing BPO companies in the Philippines

The Philippines is one of the world’s leading outsourcing experts.  It has been outsourcing the longest (alongside India) and has unrivaled sophistication, English-skills, and cultural alignment.  Outsource Accelerator proudly refers to the Philippines as the ‘Swiss banking of outsourcing‘.

Are you curious to know more about the BPO industry in the Philippines? We have compiled a comprehensive list of the top 40 outsourcing BPO suppliers in the country.  You can check out the list that we have compiled for you here: Top 40 BPO Companies in the Philippines. 

The world’s most complete outsourcing BPO directory

Outsource Accelerator lists over 600 BPOs in this directory, all of which are based in the Philippines.  We would expect that the 10 outsourcing cities are covered by the 600+ BPOs that we list in the directory.  We provide detailed information, corporate videos, price guides, and reviews for each outsourcing service provider, and we are continually updating and enhancing the information we offer. It is the world’s most comprehensive outsourcing (BPO) directory for the Philippines.

>> Go to the BPO outsourcing directory now.

Outsource Accelerator BPO Directory
Outsource Accelerator BPO Directory

Your feedback about the top BPO companies

Let us know your thoughts regarding our list. If you have anything to share with us or if you have any questions, feel free to contact us at [email protected] and we’ll be more than happy to help you. If you want to know more about Outsource Accelerator, just check our website https://outsourceaccelerator.com/

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