Top 10 outsourcing cities in the Philippines

building in city clouds

For many years now, the Philippines has been the preferred destination of many western countries for their outsourcing needs. There are various reasons why the Philippines stands out among other countries in the world. The first and most obvious reason why countries choose the Philippines as their top destination for outsourcing is that Filipinos are culturally aligned to the West. Filipinos are also highly adaptive.

Another reason for its outsourcing dominance is that the Philippines is one of the largest English-speaking countries in the world. Boasting a national English proficiency rating of 92.5% (Cushman and Wakefield, 2015). The English language is close to second nature to the Filipinos which is why it is not surprising that the outsourcing industry has been in the Philippines for more than 2 decades now. Aside from that, the Philippines has a good track record when it comes to outsourcing and it is among the emerging markets in Asia.

Back in 2010, the Philippines has been named as the BPO capital of the world which further laments the status of the Philippines as one of the top outsourcing destinations in the world. BPO companies are mostly concentrated in Metro Manila. However, due to the continuous initiatives of the Philippine government, slowly, BPO companies have spread in various parts of the Philippines. Here’s a list of the Top 10 Outsourcing Destinations in the Philippines including some information for each city.

The world’s most complete outsourcing BPO directory

Outsource Accelerator lists over 600 BPOs in this directory, all of which are based in the Philippines.  We would expect that the 10 outsourcing cities are covered by the 600+ BPOs that we list in the directly.  We provide detailed information, corporate videos, price guides and reviews for each outsourcing service provider, and we are continually updating and enhancing the information we offer. It is the world’s most comprehensive outsourcing (BPO) directory for the Philippines.

>> Go to the BPO outsourcing directory now.

Outsource Accelerator BPO Directory
Outsource Accelerator BPO Directory

Tholons Top 100 Outsourcing Destinations report – Philippines rank

Tholons produces a report which ranks the world’s major outsourcing destinations on an annual basis. Outsource Accelerator covered the Philippines’ 2017 performance in the Tholons ranking in its Newshub at the time.  Major outsourcing cities in the Philippines ranked lower in their 2017 Services Globalization (outsourcing) City Index released by Tholons.  In total, five Philippine cities made it into the Tholons top 100 outsourcing destinations report.

Manila, the primary outsourcing city of Philippines – which ranked 2nd in 2016 – dropped to 4th, overtaken by Mumbai and Delhi of India.  Cebu City (the second city of the Philippines), which ranked 8th the previous year, fell to 12th spot this year.

This was mainly due to the surge in rankings of Sao Paulo, Brazil (from 27th last year to 6th this year) and Buenos Aires, Argentina (from 33rd to 10th).  Davao City, the home of Philippine President, Rodrigo Duterte, also dropped to 85th spot from 69th last year. Bacolod City moved down to 97th place from 85th in 2016. Santa Rosa, Laguna took 100th spot this year from last year’s 82nd place.

The report argues that global outsourcing leaders like India, the Philippines and China are being shaken by disruptors like Canada and Israel, while innovators like Brazil and Chile are going to collectively redefine the leadership for the next decade, according to the Tholons report.

Outsourcing top 10 cities - Manila
Outsourcing top 10 cities – Manila

The top 10 outsourcing cities in the Philippines

The Philippines remains an outsourcing expert though and has a huge and well-trained workforce that operates at high standards. Below is Outsource Accelerator’s list of the top 10 outsourcing cities in the Philippines.

#1 Manila

Manila is the nation’s capital and one the most densely populated cities in the world. It is also one of the wealthiest regions in Southeast Asia. As of 2015, it has a population of 1.78 million (UNdata). The city has mixed Spanish colonial architecture which is seen in Intramuros but it also boasts modern skyscrapers.

#2 Cebu City

Cebu is a province of the Philippines and is located in Central Visayas. Based on data from 2015, Cebu has a population of 922,611. The city is the Philippines’ first Spanish settlement making it the oldest city in the country.

#3 Davao City

Davao city is home to the current President of the Philippines, Rodrigo Duterte. It has a population of 1,632,991 (2015). The City is nicknamed as the “Durian Capital of the Philippines.”

#4 Santa Rosa Laguna (Metro Laguna)

Santa Rosa has 353,767 (2015) inhabitants. The city is known for its amusement park. It is also dubbed as the “Motor City of the Philippines.”

#5 Bacolod City

Bacolod is the most populated city in Western Visayas with a total of 561,875 inhabitants as of 2015. Bacolod is famed for its “chicken inasal” and “piaya”. Just recently, Bacolod is awarded as the “Top Philippine Model City” by The Manila Times.

#6 Iloilo City

The city is well-known for its old houses and Spanish colonial churches. As of 2015, Iloilo has a population of 447,992.

#7 Dumaguete

The city is a tourist spot because of its famous beach resorts and dives spots and also because of its close proximity to Cebu City. Dumaguete has a population of 131,377 according to data from 2015.

#8 Baguio City

Baguio is commonly known as the “City of Pines”. The city has a population of 345,366. Baguio City is famous its tourist attractions and cold climate.

#9 Metro Clark

This is the former United States Air Force base which is located on the northwest side of Angeles City. Today, Clark is home to business hubs and known as the entertainment and gaming center of Central Luzon

#10 Cagayan De Oro

The city has a population of 675,950 as of 2015. Cagayan de Oro is famous for its whitewater rafting or kayaking adventures.


The top 10 outsourcing cities in review

There you have it, the Top 10 Outsourcing Cities in the Philippines. The list was handpicked by Outsource Accelerator and it is aimed at helping you jumpstart your outsourcing journey.

With the solid-state of outsourcing in the Philippines coupled with the government’s unwavering support, the BPO industry in the Philippines will continue to flourish for generations to come.  Which is why it is not surprising to see a longer list this 2018.

Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)

The top 40 outsourcing BPO companies in the Philippines

The Philippines is one of the world’s leading outsourcing experts.  It has been outsourcing the longest (alongside India) and has unrivaled sophistication, English-skills, and cultural alignment.  Outsource Accelerator proudly refers to the Philippines as the ‘Swiss banking of outsourcing‘.

Are you curious to know more about the BPO industry in the Philippines? We have compiled a comprehensive list of the top 40 outsourcing BPO suppliers in the country.  You can check out the list that we have compiled for you here: Top 40 BPO Companies in the Philippines. 

Your feedback about the top BPO companies

Let us know your thoughts regarding our list. If you have anything to share with us or if you have any questions, feel free to contact us at [email protected] and we’ll be more than happy to help you. If you want to know more about Outsource Accelerator, just check our website

Related outsourcing resources

    Book a free call to speak with an outsourcing expert today
    See how outsourcing can transform your business