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OutForce

3.3/5 • Glassdoor rating

Overview

At OutForce, we’re more than a BPO—we’re your growth partner. We help companies scale with dedicated, high-performing teams from the Philippines, backed by seamless processes and smart technology. With over 800 professionals across Manila, Cebu, and Clark, we deliver flexible, efficient solutions that move your business forward.

What OutForce offers its clients

Please note our value propositions;

Flexibility - Talent sourcing, facilities, and equipment customised to meet requirements - there is no “one size fits all approach”

Level of Control - You have direct access to your dedicated offshore staff and complete control of their workload, quality & productivity.

State of the Art Facilities - Simple plug & play setup designed to the highest standards, located in Class A commercial buildings specifically built for BPO.

Latest Technology - Outforce is a cloud based BPO using Cloud Hosted PABX, Cloud Contact Centre and Cloud Mail Systems, supported by a highly redundant fibre connection consisting of independent dual fibre services from separate carriers terminated by CISCO MERAKI networking equipment.

Transparency - Our monthly pricing structure is straightforward and does not have any hidden charges. We charge a fixed Monthly Service Fee, with Employee Costs passed on with no mark-up.

How OutForce outshines the competition

People - We recruit top-tier talent in the Philippines, ensuring clients get highly skilled professionals who seamlessly integrate into their operations. Our tailored approach means businesses receive dedicated teams trained to meet specific industry needs.

Process - OutForce optimizes workflows with proven processes that enhance efficiency, productivity, and compliance. From recruitment to day-to-day management, we ensure a smooth, scalable offshore solution that grows with your business.

Technology - We leverage enterprise-grade security, cloud-based tools, and high-speed connectivity to support seamless operations. Our Class A facilities in Metro Manila and Cebu ensure reliability and business continuity.

OutForce company structure

OutForce is Australian-owned and managed by 3 Australian entrepeneurs who started the brand in response to our own needs from being consumers of the outsourcing product for many years prior. Head quartered out of Sydney, Australia, with operations and facilities across the Philippines.

Sample highlight service offering of OutForce

NO Long Term Lock-in Contract, NO Recruitment Fee, NO Setup Fee

Headquarters

Philippines

Public or Private

private

Seats or staff

1200

Revenue

10100000.00

Industries
  • Advertising & PR
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • Hardware Tech/IT
  • Real Estate
  • Recruiting Staffing
  • Retail
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel

Details

Executive

Joe Johnston, CEO

Year Founded

01/29/2018

Countries of fulfillment
  • Philippines
  • Thailand
Sectors
  • Admin Support
  • Back Office Support
  • Build-Operate-Transfer
  • Customer Service
  • Data Analytics and AI
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Inbound & Outbound
  • Output-based
  • Seat Leasing BPO
  • Software & Application Development
  • Telecommunications
Contact information

+61 2 8077 1150

https://www.outforcebpo.com


About OutForce: Review and comparison

OutForce integrates human and digital assets in this modern age with global teams, the correct approach, and advanced technologies to empower the next generation of organizations. They offer tailored solutions for startups and small businesses all around the world. 

The firm provides its clients with cost-effective, custom-tailored, and efficient business solutions. They provide access to a professional workforce without having to expand your organization at a high cost. They also allow you to interview prospective members of your team so you can pick the best fit.

OutForce Outsourcing

OutForce was founded by a group of Australian entrepreneurs who have been offshoring since 2006. Even though the employees are located in the Philippines, OutForce does the hard work of posting job descriptions and screening individuals perfect for your company. Plus, you can still interview your candidates face-to-face or by phone and then train them to fit in with the rest of your personnel. 

OutForce’s BPO services and pricings

OutForce is an outsourcing company that provides many services, some of which are:

  • Staffing options 
  • Performance management
  • Labor relations 
  • Project management 
  • Staffing solutions
  • BPO services
  • Permanent recruitment
  • Staff training

They work with clients in various industries, including banking and insurance, advertising, transportation, media, construction, legal, nonprofit, telecommunications, information technology, medical, retail, and industrial.

OutForce’s pricing

OutForce does not have a set pricing rate or standard bundles for its services. To have a business transaction with them, you will need to get a quote from one of the workers in the company. 

How OutForce outshines its competition

OutForce is dedicated to providing efficient and hard-working employees to clients that need their help. Here are some of the ways OutForce outshines its competitors:

  • Allow you to be as involved or uninvolved as you want to be. 
  • Analyze your needs and choose the skills you need. 
  • Put up advertisements, search, and even screen prospective candidates, which means you don’t have to get involved if you don’t want to. 
  • Conduct interviews, both in-person and by phone, narrowing the candidates down to the best choices. 
  • Interview the candidates whenever you want to ensure they’re the perfect choice for your company. 
  • Train your chosen employees with the appropriate tools and facilities so they can smoothly integrate with your team. 

OutForce is a visionary organization that is making moves that will shape the outsourcing industry.

Key executives

Joe Johnston (Managing Director)

Joe Johnston became the manager in 2018, and he has done a great job in directing the company and helping its steady growth. He has tons of experience with outsourcing and providing employees with the best work experience. He also knows how to handle clients well and keep the company running smoothly.

Vincent Dehesa (HR Manager)

Vincent is a hard-working and dedicated human resources manager that has helped OutForce BPO to grow exponentially. His innovative ideas and skills have helped to keep employees satisfied.

OutForce reviews and comparisons

Numerous clients have publicly stated their satisfaction with OutForce. Compared to the competition, customers are pleased with the outcomes, efficiency, and high-quality staff.

OutForce’s contact information

OutForce’s main headquarters is located in:

Philippines

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +61 2 8077 1150.

References

https://www.glassdoor.com/Overview/Working-at-OutForce-Australia-EI_IE5003903.11,29.htm

OutForce news, podcast & articles

OutForce videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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