American businessman and Intuit co-founder Scott Cook once said, “Instead of focusing on the competition, focus on the customer,” and…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW Is the Work-From-Home (WFH) experiment failing? Increasingly,…

Businesses depend on how much customers love their products and services. However, in order to please present and prospective clients,…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW Could COVID’s ‘great reset’ create new leaders…

The COVID-19 crisis has shaken the world to its core and changed the normal that we’re so accustomed to forever….

Negative reviews are every business owners’ fear. It can potentially hamper a business’ success, ruin a brand’s reputation, and turn…

Role-playing can be a truly effective sales training and coaching process, especially when done correctly. Since this generation can be…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW Nearshore Americas – a nearshoring publication – recently published…

What are customer service standards? Customer service standards refer to the performance that customers can expect from the company. It…

Marketing is an essential part of a business that needs to be focused and continuously worked on. However, since we’re…

A team’s sales performance not only determines your capabilities and efficiency – but it also says a lot about your…

Outsourcing has proven itself to be a beneficial, win-win move for companies and their employees. Not only does it help…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW The Philippines’ private and public sectors have…

Recent surveys and studies have proven the business’ use and consumer acceptance of chatbots. According to a 2019 survey, 70…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW With COVID continuing to ravage the global…

In the world of business data and statistics, accuracy is a key player in making sure that the quality of…

Customer service representatives play a huge and significant role in every business. They are considered as front liners, and the…

Customer service is the heart of a business. The quality of a company’s customer service reflects how they care about…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW The Philippines was dragged into a high…

There have been record numbers of companies looking to offshore outsourcing to salvage their businesses due to the adverse effects…

Outsourcing and offshore staffing has changed the way businesses operate. Outsourcing is no ‘magic bullet’ though, it still takes a…

A recent study revealed that the US is the number one country in the world for offshore outsourcing. As the…

Consumers will always want the best products and services. However, for business owners, these are not the only things you…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW The last-minute lockdown roulette is over -…

Did you know that customers are likely to spend 31 per cent more on products or businesses with excellent reviews?…

Every office needs a little “fun” sometimes. A good bit of comedy or social icebreaker usually lightens the mood especially…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW The Philippine Economic Zone Authority (PEZA) is pulling out…

Even in this pandemic, many individuals and entrepreneurs think of building and growing their businesses. While most small businesses see…

In the BPO world, depending on the country,  we can rotate up to 10% of our agent workforce monthly. You…

Offshore outsourcing brings tons of benefits for your operation. It helps you become competitive in terms of world-class talent, service…