Freelancing has been around since the 1800s but it’s still alive and kicking right now. More and more people are…

To stay relevant in today’s digital world, businesses are required to be available on different digital cx platforms. This includes…

Outsourcing has truly changed companies and the way they do business. It paved the way to digitizing processes, introducing remote…

The more your brand grows and develops, the more work there is to be done. It is important to spend…

Business expansion means there is more work to do around your company. While the priority is to manage the main…

Outsourcing is a great way to help the quick progression of your business in its various growth stages. From various…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW Information Technology (IT) and Business Process Outsourcing…

An effective revenue cycle management is important to run a profitable medical practice.  However, the process is complex and can…

Sales prospecting is not an easy feat—not by a mile. Most salespeople go through hours and hours of training to…

Almost all companies and employees around the world have been rendering remote work since the start of the pandemic. While…

There’s no doubt that outsourcing offers great benefits to companies. It makes them more efficient by delegating certain functions to…

The successful transition to remote working last year has reimagined how corporate work gets done. Thanks to the efficiency of…

August outsourcing inquiry & traffic analysis August was a very strong month for the number of outsourcing inquiries generated and also the quality…

An effective customer experience strategy requires a customer-centric mindset and a lot of careful work. A business cannot thrive without…

We are used to the idea that virtual assistants are hired to work for entrepreneurs and other types of companies…

“The customer is king” is a popular notion that businesses follow daily. As a company, your priority is to analyze…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW Africa’s thriving Global Business Services (GBS) sector recorded…

Dictation service is a practice that many professionals in varying industries are dabbling in. From the healthcare sector to the…

Call centers are essential in performing direct interaction, engagement, and communication with customers and leads. It is crucial in providing…

Industry aggregators, such as ArenaCX and Outsource Accelerator (“OA”), are big parts of the Business Process Outsourcing (BPO) sector. Without…

Multichannel customer service is becoming a key factor in offering a fast and meaningful customer experience in most businesses. Today’s…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW The Philippine contact center industry has remained resilient…

It is quite undeniable that reading is not everyone’s cup of tea. Fortunately, given today’s modernized world, people are able…

Virtual teams are efficient for every business. They present companies with the option of working with a diverse group of…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW Asia’s offshore industries might be facing some…

As the business landscape changes, the outsourcing industry follows suit.  Companies have slowly understood the value of technology and outsourcing…

The healthcare sector is among the most crucial industries in the world. Medical facilities have to take care of their…

The healthcare industry is not just for people who are aspiring to be Doctors or Nurses. Realistically, the medical field…

Outsourcing is one of the smartest moves a business owner can do for their company. An offshore team can help…

Welcome to Inside Outsourcing: The Outsourcing Week in Review THE WEEK IN REVIEW The one million new jobs promised by…