The singular source for outsourcing

The Source

News Articles Guides Podcast White Papers Videos BPO Directory Glossary

The Power of Storytelling for Customer Connection

Stories have proven effective at building intimate and powerful connections with customers.

Hiring mistakes that quietly derail growth (And how strong teams avoid them)

What top tools every marketing virtual assistant should master in 2026?

Where to hire a virtual assistant with AI skills

Talk to our experts for free

Outsource the right way – chat
with an industry expert today

The future of AI-augmented BPO services (and why you need them)

Hybrid AI-human customer support: When to escalate from bot to human agents

Outsourcing opinions and analysis

Do tech firms prioritize graduates from prestigious universities? This survey finds out the answer

Accent Translation Tech Accused of 'Whitewashing'

New study reveals that some companies are creating new managerial roles to pay their employees less

Will AI Voice Bots Decimate the Call Center Industry?

Is AI a Haven for Fraud?

Hybrid work will determine companies’ relevance post-pandemic

Are Your Employees Bored?

Remote work closes geographical gaps but there is a downside, too

Is your company keeping up with the ever-evolving tech revolution?

As Unicorns Suffer, Camels Conquer

Inside Outsourcing

Startups Running on Part-time Bosses

The Outsourcing Week in Review (Mergers & Acquisitions): July 26, 2023

The Outsourcing Week in Review (International): July 24, 2023

The Outsourcing Week in Review (Future of Work): July 21, 2023

The Outsourcing Week in Review (Mergers & Acquisitions): July 19, 2023

The Outsourcing Week in Review (International): July 17, 2023

The Outsourcing Week in Review (Future of Work): July 14, 2023

How-to articles

Outsourcing to Canada in the 21st century

Why companies should outsource to Ukraine

Are you interested in outsourcing?

Outsourcing to El Salvador

Outsource to India: What you need to know