Top 20 telemarketing companies in India
List of 20 telemarketing companies in India
- Excellis IT
- Fusion CX
- Flatworld Solutions
- Hinduja Global Solutions
- VSynergize
- InfoSearch BPO Services
- Go4customer
- Octopus Tech
- VRTeleMarketers
- Firstsource Solutions
- ExpertCallers
- Noida Exim Private Limited
- Ascent BPO
- Tech Fi Technologies
- Logica Infotech
- Call2Customers
- WinBizSolutionsIndia
- BestCallCenter
- Cimmons
- ICCS DigX
The top telemarketing companies in India run outbound and inbound voice campaigns for clients abroad. The work covers cold calling, lead generation, appointment setting, telesales, surveys and database cleaning.
Most of these providers operate from Noida, Gurugram, Bengaluru, Chennai, Mumbai, Pune or Kolkata. Agents work US, UK and Australian shifts, and rates sit well below Western equivalents.
The industry behind them is substantial. India’s IT and business process management (BPM) sector reached US$315 billion in revenue in FY26. The domestic services market accounted for US$69 billion of that.
This guide names 20 providers, what each one actually does, and where it delivers from. Start with the list above.
How India’s telemarketing services contribute to business growth
Searching for telemarketing companies in India returns thousands of results. The country has been an outsourcing base for decades, so supply is deep and competitive.
A large skilled workforce, fast scaling and round-the-clock cover are the usual reasons buyers look here. Cost is the other one.
Outsourcing removes the need to build an in-house calling team. You skip months of training, plus the salary and benefit load that permanent staff carry.
If the goal is more sales at a lower cost, outsourcing telemarketing services is one route. Campaigns typically cover lead generation, market research, database cleaning and third party verification.
Where India’s telemarketing work is delivered from
Location shapes language cover, shift patterns and price. The table below maps the main hubs against selected providers on this list.
| Delivery hub | Typical strength | Selected providers on this list |
|---|---|---|
| Delhi NCR (Noida and Gurugram) | Large outbound floors on US and UK shifts | VRTeleMarketers, Noida Exim, Ascent BPO, Tech Fi Technologies, Octopus Tech, Go4customer |
| Bengaluru | Enterprise contact centres and formal process governance | Hinduja Global Solutions, Flatworld Solutions, WinBizSolutionsIndia, BestCallCenter, Cimmons |
| Chennai | Voice paired with data and annotation work | InfoSearch BPO Services, Firstsource Solutions |
| Kolkata | Mixed IT and voice teams | Logica Infotech |
| Pune and Mumbai | AI-assisted engagement and collections | VSynergize, Firstsource Solutions |
Top global outsourcing lists
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We list over 5,000 BPO firms in our global directory, with detailed profiles, price guides and reviews.
Whether you are a solopreneur, SME owner or corporate executive, we can help you find a suitable outsourcing provider. Explore the directory, or check our telemarketing lists for other countries:
- Top 20 telemarketing companies in the Philippines
- Top 100 telemarketing companies worldwide
- Top 30 telemarketing companies in South Africa
Top 20 telemarketing companies in India
As telemarketing demand grew, Indian providers built call centre portfolios around it. Some are voice specialists, others bolt voice onto a wider back office offer.
Check the top 20 telemarketing companies below.
1. Excellis IT
Excellis IT is an Indian technology company built around web and mobile development. AI and machine learning work and digital marketing sit alongside it.
It also runs a back office support arm. That arm covers outbound call centre work alongside claims processing, identity verification and helpdesk tasks.
The mix suits buyers who want one vendor for software and voice support. It also sits close to the company’s IT outsourcing work, which is the larger side of the business.
If you need a dedicated telemarketing floor rather than a blended team, confirm seat capacity before you shortlist.
2. Fusion CX
Fusion CX was founded in 2004 and traded as Fusion BPO Services before it rebranded. The old domain no longer belongs to the company.
It reports more than 12,500 customer experience staff across 40 or more locations. Those sites span 15 countries, India included.
Voice services cover inbound and outbound call centres, lead generation, collections and technical support. Multilingual cover is a stated strength.
That helps brands running campaigns in several markets at once, rather than one language at a time.
3. Flatworld Solutions
Flatworld Solutions was founded in 2006 and delivers from Bengaluru, with further sites in the Philippines, Bolivia and Colombia.
The group reports a delivery workforce of around 5,000 people. Call centre services sit beside data, finance, engineering and creative work.
Under the voice line you get telemarketing, inbound and outbound support, lead generation, call monitoring and virtual assistance.
The breadth is useful when a single contract has to cover more than calling.
4. Hinduja Global Solutions
Hinduja Global Solutions (HGS) is headquartered in Bengaluru and forms part of the Hinduja Group. It is listed on India’s NSE and BSE exchanges.
The company was founded in 1973 and reports 18,000 staff across 30 delivery centres in 10 countries.
It handles roughly 4.5 billion voice minutes a year, so outbound and inbound volume is rarely the constraint.
HGS suits enterprise buyers who need contact centre outsourcing with formal governance, security controls and reporting.
5. VSynergize
VSynergize runs its Indian operation from Baner in Pune, with a US office in Massachusetts.
Telemarketing sits at the centre of the offer. Agents build prospect lists, run outreach and support customer acquisition programmes.
The company has pushed into AI-assisted contact centre tools, including automated engagement and lead qualification.
Continuous agent training is part of the pitch, which matters on regulated outbound campaigns.
6. InfoSearch BPO Services
InfoSearch BPO Services is based in Chennai and reports more than 20 years in business.
It lists around 400 in-house staff and clients across 35 or more countries.
The call centre line splits into inbound support and outbound support, with inbound sales, order taking and technical support alongside.
Data annotation and back office work round out the offer. That helps if you want voice and data handled by one vendor.
7. Go4customer
Go4customer runs call centres across Delhi NCR, Jaipur, Mumbai, Bengaluru, Ahmedabad, Chandigarh and Lucknow.
Services span inbound and outbound campaigns, customer support, market research, debt collection, lead generation and telemarketing.
The spread of sites gives buyers options on language cover and business continuity.
It is a reasonable candidate when outbound volume is high and campaigns run around the clock.
8. Octopus Tech
Octopus Tech operates from Gurugram, Noida, Bengaluru, Amritsar and Chandigarh.
The company pairs call centre outsourcing with web design, e-commerce development and e-surveillance services.
Voice and non-voice support both sit on the menu, along with virtual assistants for real estate and healthcare clients.
That breadth suits smaller buyers who want one supplier for several jobs at once.
9. VRTeleMarketers
VRTeleMarketers started in Noida in 2011 and added voice operations in 2014. A second facility opened in 2017.
Telemarketing is the whole business rather than a side line, which is uncommon on this list.
Services include cold calling, lead generation, appointment setting, market research, customer profiling, database cleansing and telesales.
A multilingual approach and customer feedback surveys are also covered.
10. Firstsource Solutions
Firstsource Solutions is part of the RP-Sanjiv Goenka Group and is one of India’s larger customer operations providers.
Its Indian footprint covers Mumbai, Gurugram, Bengaluru, Chennai, Hyderabad, Trichy, Pondicherry and Vijayawada.
The company runs customer operations across voice, chat and digital channels, plus a sizeable collections practice.
Buyers in banking, healthcare, telecom and utilities will find the domain depth useful on regulated campaigns.
11. ExpertCallers
ExpertCallers offers inbound and outbound call centre outsourcing to clients worldwide.
Outbound work covers appointment setting, lead generation and order placement. Inbound work covers issue resolution and virtual assistance.
The team also handles multi-channel support across email and chat, plus quality monitoring and content moderation.
The company leans on Lean Six Sigma governance and service level reporting, which appeals to process-minded buyers.
12. Noida Exim Private Limited
Noida Exim Private Limited, which trades as NEPL, delivers call centre services from Noida.
Outbound services include telemarketing, lead generation, customer surveys, information verification and third party verification.
Inbound cover runs to customer support, enquiry handling, overflow management and helpdesk outsourcing.
Web services and interactive voice response (IVR) are available as add-ons. Served sectors include education, healthcare, automotive, retail and tourism.
13. Ascent BPO
Ascent BPO works out of Sector 63 in Noida, Uttar Pradesh.
Data entry is the core business. It spans form processing, data mining, cleaning, conversion and catalogue management.
Call centre outsourcing sits alongside that, together with digital marketing and software development.
Choose it when back office volume is the main need and voice support is the secondary one.
14. Tech Fi Technologies
Tech Fi Technologies runs a call centre from Udyog Vihar in Gurugram, serving Delhi NCR and beyond.
Its outbound line names telemarketing, lead generation, sales calls, order confirmation and debt collection.
Inbound, chat, email and content moderation support are handled by the same teams. Named industries include FMCG, gaming, finance, travel, education and e-commerce.
The company publishes an ISO certificate, so ask which quality management standard it holds and when it was last audited.
15. Logica Infotech
Logica Infotech operates from Salt Lake City, Sector V in Kolkata.
The firm combines IT and AI consulting and digital marketing with a call centre practice.
Call centre services cover lead generation, inbound outsourcing, outbound solutions, customer experience management and reporting dashboards.
A pay-per-performance option is offered on outbound work, which lowers the risk on a first campaign.
16. Call2Customers
Call2Customers serves clients in the United States, United Kingdom, Australia, Dubai and India.
Outbound services include telemarketing, lead generation, appointment setting and customer survey calls.
Inbound cover runs to customer care, phone answering, order taking, technical support and telephone interpretation.
The floor uses predictive and progressive dialling, call recording, IVR and skills-based routing. BPO, KPO and white-label services are also available.
17. WinBizSolutionsIndia
WinBizSolutionsIndia works from Jayanagar in Bengaluru and serves more than 20 industries.
Call centre work covers inbound, outbound and multilingual support, plus CATI market research and virtual assistants.
Agents handle prospect outreach, customer queries, appointment scheduling and telemarketing campaigns.
Photo editing, graphic design and digital conversion sit alongside the voice line.
18. BestCallCenter
BestCallCenter operates from Bengaluru and advertises a seven day free trial before you commit to a contract.
Outbound services include telemarketing, cold calling, lead generation and sales process outsourcing.
Inbound services include customer support, order taking, call answering, technical support and helpdesk outsourcing.
The trial makes it a lower-risk option for a first outsourced campaign. Confirm what the trial actually includes before you start.
19. Cimmons
Cimmons Call Center runs from MS Ramaiah Road in Bengaluru.
The company is younger than most on this list, but it already services international clients.
Its offerings are telesales, inbound call centre support, outbound call centre support, email and chat support, and net promoter surveys.
Blended and non-voice options are available for teams that need both in one contract.
20. ICCS DigX
ICCS DigX traded as ICCS before it rebranded. The former domain still redirects to the current site.
It provides outsourced customer support and digital customer experience operations for enterprises across India and the United States.
Services include inbound and outbound call centres, finance and accounting, and round-the-clock email and chat support.
Analytics, automation and market research now sit alongside the voice work.
Frequently asked questions
How much do telemarketing services in India cost?
Most Indian providers quote either an hourly agent rate or a price per qualified lead. Hourly rates sit well below US and UK equivalents, and the gap is widest on night shifts. Ask for both models, because per-lead pricing moves campaign risk onto the vendor. Confirm whether dialler, telephony and call recording costs are bundled or billed separately.
How do you shortlist a telemarketing company in India?
Start with the service line rather than the brand. Check that the provider runs genuine outbound floors instead of treating voice as a side product. Ask for seat count, agent attrition rate and two references in your industry. Then run a paid pilot on a small list before you sign anything longer.
What compliance rules apply to outbound calling from India?
Campaigns must follow the rules of the country being called, not only Indian law. In the United States that means the Telephone Consumer Protection Act and the national do-not-call registry. In the United Kingdom it means Ofcom rules and the Telephone Preference Service. Ask how suppression lists are maintained and where call recordings are stored, and get the data protection terms in writing.
How long does it take to launch an outbound campaign?
A small pilot can usually go live in two to four weeks. That window covers contracting, agent assignment, script approval, dialler setup and training. Larger programmes with regulated scripts or multilingual cover take longer. Allow a calibration period after go-live, because first scripts rarely survive contact with real prospects.
Should you pick a telemarketing specialist or a full-service BPO?
A specialist usually gives you deeper calling expertise and faster script iteration. A full-service provider is better when the same contract has to cover back office, chat and email as well. Judge it on where the volume sits over the next two years. Switching vendors mid-programme costs more than choosing the broader one at the start.
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