Gone are the days when businesses are relying solely on one form of advertising.
Doing multiple sales techniques enables a business to advertise effectively and attract customers. It also increases their chances of exceeding their revenue target in the face of an increasingly competitive market.
With the rise of digital marketing, traditional marketing strategies have been eclipsed in favor of content marketing, social media, and email. Telemarketing is one of the traditional advertising strategies most impacted by the changing marketing paradigms over the past few years.
But did the telemarketing sector dwindle, even for a bit?
The Philippine telemarketing industry at a glance
The BPO industry in the Philippines frequently ranks telemarketing with the IT-BPO and the Health Information industries as one of its most dominant subsectors. Currently, the Philippines is known to be one of the best places for offshore call centers serving a variety of industries.
Filipinos make outstanding telemarketers due to their warm culture and outstanding English language skills. Voice call transactions for outbound sales assistance and customer service were the foundation of the Philippine call center industry.
Top 20 Telemarketing Companies in the Philippines
- Unity Communications
- Digital Minds BPO
- Centro Global Solutions
- Hit Rate Solutions
- Executive Boutique
- Flatworld Solutions
- Fusion BPO Services
- Loop Contact Solutions
- Acquire BPO
- Magellan Solutions
- Premier BPO
- Callhounds Global
- TBS Global
- Profit Master BPO
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Whether you’re a solopreneur, SME owner, or a corporate executive, we can help you find the most suitable outsourcing provider for your business.
Explore our outsourcing directory now. You may also check out our Top telemarketing companies lists per country here:
- Top 100 telemarketing companies worldwide
- Top 20 telemarketing companies in India
- Top 30 telemarketing companies in South Africa
Cold-calling vs telemarketing
Many people have been using the terms telemarketing and cold calling interchangeably. But even if they undoubtedly have some things in common, in reality, they couldn’t be more different.
Even while cold calling is technically a form of telemarketing, it makes up a very minor portion of the overall industry.
Cold calling is the practice of randomly calling a potential consumer in an effort to attempt and sell them a product or service. The interaction need not be over the phone. Cold-calling also includes unexpectedly ringing a person’s doorbell.
The “cold caller” is basically trying to get in touch with potential customers without knowing if they are genuinely interested in the product or service. Their name and phone number may have been found in the phone book or on a contact list from a marketing firm that provides such resources.
Telemarketing is more than just calling prospective consumers or clients. Customers might contact the “telemarketer” in reaction to an advertisement or sign they saw.
Another way to describe telemarketing is as a “fishing trip.” During the call, telemarketers might not actively sell their products but see whether the person they reached out to is interested. In this case, the telemarketer can ask one of the salespeople to get in touch with the customer and sell the product.
Following up with a customer who has already made a purchase, as well as fact-finding activities such as researching what customers want in a specific product, are both examples of telemarketing. Any telephone-based marketing strategy falls under this category.
Top 20 Telemarketing Companies in the Philippines
Even with the rise of digital marketing, telemarketing is still a thriving industry. By the looks of it, it will continue to do so in the coming years. Here are the top 20 telemarketing companies in the Philippines.
Helpware was established in 2015 with the goal of changing people’s conceptions of what outsourcing is and can be.
The company has offices in California, Colorado, Kentucky, Ukraine, the Philippines, Germany, and Mexico. It has the global reach to create successfully tailored teams and procedures for each of its many major clients.
Helpware offers customer service, telemarketing, and back-office support.
Unity Communications was founded in 2009, a worldwide BPO with facilities in the US, the Philippines, and Costa Rica.
The company deals with small and medium-sized enterprises (SMBs) and startups. It is comprised of professionals who use sophisticated IT, PBX, and virtual networks.
Unity Communications offers business process outsourcing, contact center as service, telemarketing, data entry, healthcare BPO, and IT support.
Established in 2010, Digital Minds BPO Services is one of the top providers of business process outsourcing in the Philippines. The company provides more than just telemarketing services—Digital Minds concentrates on offering solutions to B2B and B2C business owners.
Its services include customer support, back office support, technical support, content moderation, data entry, accounting services, telemarketing, and image annotation.
Founded in 2017, My Source provides services enabling organizations to easily complete their key tasks at a lower cost. The company is based in Cebu; it typically works with small to medium-sized companies and supports 1 to 50 seats for its clients.
Its outsourcing services include virtual assistants, payroll, human resources, telemarketing, and customer service support.
Centro Global Solutions was established in 2009 as a boutique provider of business process management and customer interaction solutions. The company provides services to a wide range of clients and is made up of the most devoted personnel.
Centro Global Solutions usually collaborates with small and large companies, mostly in the healthcare, automotive, and telecommunications sectors. Its services include technical support, telemarketing, back-office, reservations, appointment setting, and order management.
Founded in 2008, Hit Rate Solutions offers business process outsourcing services. Originating from Wyoming, the company has expanded and now has an office in the Philippines and offers both conventional call center activities like inbound and outbound telemarketing services.
It also offers data entry, virtual assistant services, and web design as well as unconventional services like security monitoring and SEO.
Executive Boutique is a call center outsourcing business with its main office in Cebu, Philippines. It was founded in 2008, and its call center employees make telemarketing and lead generation calls to companies and customers in the US, Canada, Australia, and Europe.
Additionally, EB offers virtual assistants and outsourced customer support, representatives.
Founded in 2022, Flatworld Solutions (FWS) provides IT, business consulting, and outsourcing services. The company uses technology and industry best practices to deliver a variety of effective and affordable information technology solutions.
With offices in India, the US, and the Philippines, Flatworld is dedicated to giving its clients lasting value. Among its call center solutions are inbound and outbound calls, telemarketing, virtual assistance, and call center monitoring.
Enshored started in 2014 and became the top outsourcer for startups.
Originally from California, the company has offices in the Philippines, Malaysia, and Portugal, providing various outsourcing services to its clients, mostly from consumer products, eCommerce, and financial services industries.
Among its telemarketing services are lead generation and sales appointment setting.
Founded in India, Fusion BPO Services Group has over 33 years of experience in the industry. Since its inception in 2004, the company has expanded into several offices across the globe, including the Philippines, and provides call center services to over 300 companies worldwide.
Its services include customer support, phone answering, appointment management, debt collection, quality assurance, sales and telemarketing, order taking, billing assistance, insurance verification, and claims settlements.
Loop started in 2016 with the goal of helping clients expand their businesses and customer base through call center support. It has offices in the US and the Philippines and is comprised of talented professionals creating teams that can effectively represent brands and are intimately familiar with the client’s products and services.
Loop provides services like customer acquisition, customer support and retention, subscription management, and customer growth.
An award-winning business process outsourcing firm, Upstream BPO was founded in 2014 and provides call center services to a variety of industries through deft business practices. The company’s main headquarters is in Cyberjaya, Malaysia with an office in Lucena, Philippines.
Upstream’s areas of expertise include voice and live chat contact center services, telemarketing services, appointment setup services, app signups, and full sales pipeline management.
13. Acquire BPO
Acquire BPO provides contact center, BPO, marketing, animation, IT, and professional services. Founded in 2005, Acquire was created in response to the scarcity of outsourcing providers who could deliver solutions that satisfied their exacting standards.
The company’s processes and infrastructure have been specifically designed to offer superior results for the special requirements and complexity of their clients.
Included in their contact and call center outsourcing services are lead generation, telemarketing, order taking, payment processing, collections, and sales verification.
A call center and BPO company with ISO certification, Magellan Solutions was established in 2005 and offers large corporations as well as small businesses worldwide a variety of high-quality inbound and outbound call center services, back-office support, and data processing services.
Its outbound call center services include telemarketing, lead generation, appointment setting, cold-calling, telesales, and market research.
15. Premier BPO
Premier BPO was founded in 2003 as an outsourcing firm that caters to the needs of small and midsize companies. The company’s outsourcing solutions are co-developed and smoothly incorporated into the client’s procedures.
Through their end-to-end process, they help save costs while improving customer satisfaction and providing measurements, reports, and analytics.
The company’s contact center solutions include lead generation, targeted sales marketing, sales processing, culture-catered calls, and advisory services.
iSpeakSolutions started in 2010 as the one-stop shop for outsourcing services.
Its main headquarters is in the UK, with operations in the Philippines as a multinational service provider that offers consumers superb solutions that are perfectly suited to their needs, enhancing their lives and fostering business success.
Its services include appointment setting, back office, inbound services, outbound services, lead generation, telemarketing, and blockchain support.
Callhounds was founded in 2020 and is a top BPO provider with its global headquarters in the Philippines.
It offers high-end solutions to companies from across North America, Europe, Asia, and Australia that need to outsource their business processes. The company operates in state-of-the-art premises that were specially constructed and placed in the nation’s capital.
Callhounds offer outbound calling services, including telemarketing, cold-calling, appointment setting, lead generation, telesales, and other BPO solutions.
Established in 2010 in the Philippines, Eastvantage assists companies from a variety of industries in achieving their strategic goals by fusing knowledge with a hands-on approach to managing client relationships.
Due to its extensive industry experience, in-depth local knowledge, and culture of getting things done, Eastvantage is able to offer a wide range of solutions.
The company offers a wide range of outsourcing solutions, including telesales and telemarketing, customer support, software development, and HR support.
19. TBS Global
Tactical Business Services (TBS Global), an Australian-owned business pioneer, was founded in 2004.
The company fuses contact center management technologies with the best practices of back office and financial business process management. With offices in the Philippines and South Africa, TBS Global has solid strategic alliances with its BPO partners.
The company provides services in accounting, tax management, human resource management, data management, and a contact center that includes sales and marketing.
Profitmaster BPO is another Australian-owned firm that specializes in delivering offshore and outsourced services.
Founded in 2014, its primary office is in Bundall on the Gold Coast, and also has an office in Clark, Philippines. The company helps its clients gain efficiency and profit in cost-effective ways without compromising the quality of the output delivered.
Profit Master provides sales and marketing services that include lead generation, appointment setting, telemarketing, social media ads, and SEO.