View all outsourcing firms

outsource2india

Overview

We are able to provide seamless support services because of our distinct mix of technology and industry experience which can best serve the needs of your customers. We are convinced, just as you are, that all your customers should have a good impression about your Company and ‘services’ offered through tangible touch points. Thus, your company needs services that will help develop strong bonds between the business and customers, making them feel appreciated and valued. Knowing that no two businesses are the same, we offer a wide variety of services to suit each business.

What outsource2india offers its clients

Make sure to take advantage of our offshore call center services that will allow you to provide customers with outstanding customer service 24/7. High information handling capacity & Multi-languages support is also provided which not only increases the customer satisfaction selflessly but also lowers the operational cost. We assure you for safe & trustworthy and expandable offshore services. We are ISO certified and comply with strict data protection legislation enabling a hassle-free outsourcing with us.

How outsource2india outshines the competition

Outsource2India is a premier provider of back office support services. With years of experience in the industry, we specialize in offering cost-effective, reliable, and high-quality back office solutions to businesses of all sizes. Our services include data entry, data processing, customer support, accounting, IT services, and more. Whether you need help with day-to-day tasks or require comprehensive business process outsourcing, Outsource2India has the expertise and infrastructure to support your business needs.

outsource2india company structure

Outsource2india (O2I) is a global corporation serving diverse industry sectors such as IT, Data Science, data entry, photo editing, call center,and mortgage with business process outsourcing services. O2I is committed to using technology to help businesses enhance efficiency, augment productivity, streamline processes, save time, increase bottom lines, and remove obstacles related to global distances. The company offers 14+ services to 18000+ international customers and is backed by a skilled and experienced workforce of 5000+ employees.

Sample highlight service offering of outsource2india

Improve customer communication standards with the help of our advanced call center services. We modernize the customer conversation space by introducing advanced, AI related technologies for outstanding efficiency. Our bespoke B2B solutions are strategically designed to enhance customer engagement, minimize turnaround time, and remarkably elevate satisfaction scores.

Headquarters

116 Village Blvd, Suite 200, Princeton, NJ 08540, 08540, Princeton, New Jersey

Public or Private

public

Seats or staff

10

Revenue

NA

Industries
  • BPO
  • BPO industry
  • Business Consulting and Services
  • Consumer Services
  • Others

Details

Executive

Outsource2india

Year Founded

02/02/2002

Countries of fulfillment
  • Philippines
  • United States
Sectors
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Software & Application Development
  • Specialized BPO Vertical
  • Telecommunications
Contact information

6092978147

outsource2india.1999@gmail.com

https://www.outsource2india.com/

outsource2india news, podcast & articles

No news, podcast & articles available for this BPO

outsource2india videos & images

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

View all outsourcing firms

Merchants SA

2.7/5 • Glassdoor rating

Overview

Merchants is a leading customer management partner specializing in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact center operations around the world to blue-chip clients since 1981. Our services and solutions are built on tried and trusted models, systems, and processes that are based on best-practice standards in the contact center industry.

We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

We are pioneers in the contact center industry with over 30 years of experience in creating and managing contact center operations around the world. Our services and solutions are built on tried and trusted models, systems, and processes that are based on best practice standards.

We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

What Merchants SA offers its clients

We listen. To understand your needs, and to deliver on our high-quality service standards, we treat your business as if it was our own. Customer listening, communication, and quality management come standard with every engagement you have with our team, and we provide workforce management, quality, and management information to help you make better business decisions.

How Merchants SA outshines the competition

Our Vision is to be the first truly digital outsourcer with global capability, providing multi-lingual, omnichannel customer experiences through the deployment of world-class expertise and cutting-edge technology to create the right experiences for our people.

Merchants SA company structure

Telco

Sample highlight service offering of Merchants SA

Business Process Outsourcing, Technology Capability Assessment, Knowledge Management, Quality Management, Contact Centre as a Service, Consulting Services, Contact Centre IT Outsourcing, Back Office BPO, and Support Services

Headquarters

-

Public or Private

private

Seats or staff

1000-4999

Revenue

$100 mil. - $250 mil.

Industries

-


Details

Executive

Jamil Adair, President/CEO

Year Founded

1981

Countries of fulfillment

-

Sectors

-

Contact information

27 11 215 0100.

melissa.lambert@merchantscx.com

https://www.merchantscx.com


About Merchants SA: Review and comparison

Merchants Dimensions Data (or Merchants) is one of the oldest outsourcing companies in South Africa. In business since 1981, Merchants is focused on great customer service, technology, and data collection. 

Originally a pioneer in the data science industry, Merchants has established itself as one of the most experienced and trusted BPOs available. The company has satellite offices and services around the world for customer contact and service. 

Merchants South Africa is no exception to this rule. Like the rest of the Merchants locations, the South African branch focuses on giving the best to its customers and employees, with the processes put in place by experience and best practices.

Merchants SA Outsourcing

South Africa is a booming economy for call center and outsourcing companies. Because it’s located almost directly between the United States and Australia, it offers options for customer service in both time zones. 

The company is already a leading provider of call center services, but it can go even further. They proudly focus on customer service and support worldwide. Merchants has a goal of going completely digital to cut back on costs and provide more widely available services. 

Merchants SA’s BPO services and pricings

While the company focuses on contact centers worldwide, Merchants’ website lists all of the other outsourcing services it offers: 

  • Technology capability assessment 
  • Knowledge management 
  • Contact centers 
  • Consulting services 
  • Back office BPO
  • Support services 
  • IT outsourcing (specializing in contact centers) 
  • Quality management and assurance 
  • Business process outsourcing

Merchants SA’s pricing

Merchants’ pricing varies depending on the project. However, they are less expensive than several other South African outsourcing companies because of the worldwide branding. Merchants will continue to decrease in price, especially as they use more and more automation.

How Merchants SA outshines its competition

Merchants’ use of technology to streamline their services has garnered them praise from multiple clients. Instead of waiting on hold or encountering someone who speaks a different language, Merchants has established a worldwide network of online workers and computers that are multilingual and capable of helping customers. 

With growing technological abilities and a focus on the customer, Merchants has earned its place among the top outsourcing providers in the world. The company is one of the oldest in South Africa and a pioneer in the industry. 

Key executives

Zain Patel (Managing Director)

Zain Patel is the managing director of Merchants and has worked with the company for several years. He focuses on reaching out to clients and sourcing new ideas for contact centers. Zain directs the South African branch of Merchants. 

Eteboheng Llale (Financial Executive)

Etebohend Llale has been with the company for over a decade and ensures that Merchants remains financially and technically ahead. She is known for being a strong leader in her field and working with those around her for the betterment of the company.

Merchants SA reviews and comparisons

While Merchants has been around for years, the South African branch is relatively new. There are very few reviews from customers or comparisons between competitors. However, employees rate it highly on Glassdoor, and the company’s longevity speaks for itself.

Merchants SA’s contact information

Merchants SA’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at melissa.lambert@merchantscx.com or call 27 11 215 0100..

Merchants SA news, podcast & articles

No news, podcast & articles available for this BPO

Merchants SA videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

View all outsourcing firms

Grau & Associates

3.7/5 • Glassdoor rating

Overview

Grau & Associates, LLC (G&A) is an association management firm with the experience, expertise and team to help accomplish your association’s goals so your leadership can concentrate on programming, member benefits, advocacy efforts, special events, board engagement and more.

Headquarters

-

Public or Private

Public

Seats or staff

2-10

Revenue

Unknown / Non-Applicable

Industries

-


Details

Executive

-

Year Founded

-

Countries of fulfillment

-

Sectors

-

Contact information

412.480.1809

info@grauandassociates.com

http://www.grauandassociates.com

Grau & Associates news, podcast & articles

No news, podcast & articles available for this BPO

Grau & Associates videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.