Kura is a global independent outsourcer that offers CX solutions to clients worldwide. Since its establishment in 2014, the CX leader has expanded its footprint into various industries across South Africa and the UK. The company specializes in creating custom solutions for multinational conglomerates. The Glasgow-based outsourcer has a track record for building exceptional business cultures utilizing its wealth of knowledge in the customer service niche. 

Kura is highly rated in South Africa and was ranked the number one business process outsourcer for offshore location customer services. The firm has increased its African presence over the years, increasing its client base and using an eclectic mix of software solutions and contact center initiatives to grow some of the most renowned brands worldwide.

Kura encourages vulnerability in the workplace, creating an environment for employees to harness their strengths and transform their weaknesses into positives for clients. The contact center believes its employees can connect better with customers and enhance their experiences when they bring their true selves to work. 

Consequently, the company has 2000+ employees and works towards greater flexibility and agility towards attaining its goals.

The multinational firm is a CX solutions provider that offers the following services:

• Customer Experience Transformation
• Customer Service Outsourcing
• Sales, Upgrades, and Retention
• Customer Insights and Analytics
• Contact Center Software
• Payment Support & Debt Collection

KURA’s pricing

The contact center’s pricing is not on its website and will depend on the customer’s business needs.  

The company’s vision is to be at the forefront of human development. Kura spares no expense to develop, train, and promote its people in-house, ensuring they gain the critical skills to learn, grow and fulfill their potential. 

The outsourcing company utilizes its Crossing the Bridge initiative to cause a paradigm shift in thinking, ensuring its people focus on self-improvement and self-development. According to the company’s website, Crossing the Bridge is divided into the following:

C2K

C2K helps business leaders and managers outline yearly goals and performance objectives, collaborating with Kura to achieve annual targets. The outsourcing firm believes exceptional performance starts with clear commitments.

2M

2M offers personal time for business leaders and advisors to review the commitments of C2K and reflect on current performances. 2M allows clients to grow a winning mindset to evolve into their best selves through Kura’s values

10X

10X aims to create a unique way to harness the human resource potential for better service delivery. According to the BPO’s website, 10X ensures one year with Kur is equivalent to a decade of development with the competition.

• Brian Bannatyne (CEO)

Brian Bannatyne has been the Kura Chief Executive Officer since 2009. He is also the Chief Executive Officer of Inisoft, a Kura subsidiary.

Brian Bannatyne has board-level experience across various organizations and sectors.

• Julie Mcintosh (CCO)

Julie Mcintosh has been the Kura Chief Culture Officer since 2009. She is passionate about improving people and ensuring they reach their fullest potential.

Kura is a contact service center in the United Kingdom and South Africa. The company has an above-average review score. 

KURA’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.wearekura.com

LinkedIn https://www.linkedin.com/company/kura-cs-ltd/

Facebook https://www.facebook.com/WeAreKura/

In addition, you may email them at marketing@wearekura.com

NNRoad is a consulting firm offering extensive Human Resources support for companies of all sizes. The firm manages outsourcing services to help companies access the HR services they need without the headache.

This firm has one office in San, Jose California. With 25 employees, this BPO provider commands less than $5 million per year.

The company upholds three main values in everything it does: compliance, a customer-centric approach, and transparency. 

• Compliance with all policy changes and legalities for every company, industry, and country.
• A customer-centric approach means providing the highest quality services in the world.
• Transparency means open lines of communication at all times.

The overarching goal for everything this team does is to create an efficient, stress-free way for businesses to expand internationally.

NNRoad offers two main service avenues: Professional Employer Organization (PEO) and Global Payroll Outsourcing. 

Hiring NNRoad as a PEO allows a company to outsource work to other countries without establishing a legal entity overseas. The practice is completely legal, and the agency ensures compliance with all global business operations. NNRoad handles all payroll, benefits, contracts, and more.

The Global Payroll Outsourcing services can help businesses of all sizes by managing employee salaries, taxes, and annual contributions. This team even provides accurate data tracking to ensure compliance. Support for this service includes:

• Comprehensive, global, single-provider system
• In-country support for more than 40 countries, including language support
• Flexible currency, either local or U.S. Dollars

Finally, clients receive customer support for all services to ensure they are completely satisfied.

NNRoad’s pricing

NNRoad does not provide exact pricing on the website. However, there is an Employment Cost Calculator, so prospective clients can see estimates. 

NNRoad strives to connect companies with remote teams around the world. The firm claims to help companies expand globally by:

• Using a fast and intuitive onboarding platform
• Maintaining global coverage and compliance
• Providing ground support in every country 

This agency allows clients access to remote staff in over 50 countries, including Australia, Israel, and Japan. NNRoad serves as the sole point of contact between clients and the remote teams to streamline the process and ensure dependable, convenient coverage.

ChunJie Chen (Founder and Chief Executive Officer)

Chen devoted more than two decades to the human resources industry and founded two firms, HROne in 2011 and NNRoad in 2016. Additionally, Chen holds a Bachelor’s Degree from the University of Shanghai, a mini-MBA from Tsinghua University, and an MBA from Fudan University.

Joy Shen (Vice President)

Shen keeps a relatively low profile with limited public information available. She joined the team in 2016 and holds a Master’s Degree in Strategic Marketing.

Ann Rui (Vice President and COO)

There’s not much information available about Ann Rui. She earned a Bachelor’s degree from Shanghai University and has worked at this firm since 2016.

Aside from one 5-star rating on Facebook and two reviews on GoodFirms, NNRoad doesn’t have any customer reviews. Prospective clients might want to research similar agencies in the area for comparison before retaining this firm.

NNRoad’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.nnroad.com

LinkedIn http://www.linkedin.com/company/nnroad

Facebook https://www.facebook.com/nnroad

In addition, you may email them at contact@nnroad.com or call 1 408 641 3253.

https://www.glassdoor.com/Overview/Working-at-NNRoad-EI_IE1728275.11,17.htm

https://www.crunchbase.com/organization/nnroad-inc