OfficePartners360 is a specialized contact center and specialized business processing outsourcing (BPO) company with a particular focus on personalized customer service and back-office solutions for businesses of all sizes.

The company offers services in four strategic regions, including North America, the Philippines, Latin America, and India, with flexible disaster recovery and work-from-home capabilities to stay online and available for their customers.

OfficePartners360 strives to stand out from the rest by staffing hard-working, passionate, and motivated individuals in premium facilities worldwide to offer clients the benefits of outsourcing.

The company has its corporate center for its leadership in Ridgefield, Connecticut. However, the firm also has offshore and outsourced locations in North America, Latin America, the Philippines, and India. 

The modern facilities are located in second-tier cities to keep costs low for customers. These cities include Charleston, USA; Cebu City, Philippines; Davao City, Philippines; and Coimbatore, India.

Additionally, OfficePartners360 participates in volunteer and charity work in each of these locations with a dedication to global social responsibility.

OfficeParters360 offers a diverse range of services to their clients, including a range of business processing outsourcing and call center services.

OfficePartners360’s extensive list of services includes:

• Bookkeeping and accounting services
• Contact center services
• Document processing and quality control
• Data, analytics, and AI services
• Research and data aggregation services
• Sales and marketing solutions
• Software development

OfficePartners360 works with every sector of business that may need business process outsourcing, including banking and finance, construction, healthcare, education, real estate, technology, and travel.

OfficePartners360’s pricing

Pricing for this firm’s services will vary depending on the size of the organization, current and future business needs, and level of service required. However, the firm does note that their strategy of placing staff in premium buildings but second-tier cities is one way the company keeps costs low for the customer. You can reach out directly for more information.

OfficePartners360 differentiates itself from the competition in several ways, from the outsourced staffers themselves to the way the company is run. 

Their winning formula of stand-out qualities and features include:

• A US-owned and managed business run by experienced, successful entrepreneurs
• Owners experienced in working with offshore and outsourced services
• Premium, modern facilities in second-tier cities to offset client costs
• Happy, motivated staff that deliver exceptional customer results
• Remote employees who are dedicated exclusively to your business
• Disaster recovery planning is a core part of the operation

These features provide valuable benefits to all of the firm’s partners.

Ben Roberts, (President and Chief Operating Officer)

Ben has served as President and Chief Operating Officer of OfficePartners360 for over three years since May 2019. Ben is endorsed for his leadership, public speaking skills, and strategic planning.

Tim Boylan, (CEO and Founder)

Tim Boylan has been the CEO of OfficePartners360 since he founded the company back in 2006. He is renowned for his startup development skills and has been endorsed for marketing and strategic planning as well.

Reviews from the firm’s website testimonials show happy customers who are satisfied with how communicative, organized, and helpful their virtual assistance through OfficePartners360 have been in their roles.

OfficePartners360’s main headquarters is located in:

31 Bailey Ave, Suite 4, 06877, Ridgefield, Connecticut

Further, you may virtually reach out the company through the following contact information:

Website https://www.op360.com

LinkedIn http://www.linkedin.com/company/officepartners360

Facebook https://www.facebook.com/officepartners360

In addition, you may email them at sales@officepartners360.com or call (844) 466-7360.

https://www.glassdoor.com/Overview/Working-at-OfficePartners360-EI_IE4331231.11,28.htm

Since its inception in 2004, Cogent E Services has consistently met its clients’ business objectives, delivering results that improve customer relations while distinguishing its customers from the competition. 

The company leverages digital products like AI/ML-based solutions, analytics, and automation to design and enhance customer experience. 

Today, Cogent E Services is one of the most dependable and trusted CX solutions providers in the Asia -Pacific (APAC) that continues to lead the way in this digital age.

The company’s headquarters is in India, with a presence across seven major cities. The global CX leader has a 10,000+ workforce and operates in 10 languages to enhance business performance. 

The company provides a dynamic experience for its team of professionals to stimulate revolutionary ideas and innovation that disrupt the industry. 

Cogent E Services leverages technology to improve client-customer online engagement. The firm delivers cutting-edge marketing solutions to achieve brand digital goals across various platforms. According to its website, the firm offers the following solutions:

Transformative Services & Digital Marketing

• Search Engine Optimization (SEO)
• Social Media Marketing
• Digital Strategy & Analysis
• Content Marketing 
• Email Marketing
• Online Reputation Management

Contact Center

• Customer Service
• Partner Support
• Life Cycle Management
• Business Analytics

E-commerce Services

• Logistic Management
• Catalog Management
• Loyalty Programs
• Return and Refund Management

Cogent E Services pricing

The firm’s pricing is undisclosed and will depend on the needs of its customers.

The company is immensely proud of its process as it continues to push the boundaries of CX management. Customers and clients can expect the following competitive advantages:

• 24/7 Support: Clients receive constant support as the firm adapts to dynamic customer needs.
• Scalability: Cogent E Services provides scalable products that decrease operational overhead while maximizing profitability
• Adaptability: Clients can expect improved customer engagement that fosters retention.
• Adaptable Solutions: The firm leverages industry experience to meet client objectives, adapting on demand.

Cogent E Services is also proud of its omnichannel capabilities, including an intelligent IVR system, a voice response application designed to improve contact center efficiency.

Gaurav Abrol (CEO) 

Gaurav Abrol has been the co-Founder and Cogent E Services Chief Executive Officer since 2004. He leverages 17 years of experience across multiple disciplines, including Consumer Goods, BFSI, Retail, and Telecom. 

He is a consummate BPO leader with specialists skill sets in Strategy Formulation & Execution, Forecasting & Analytics, and Process Development / Rollout Management

 He is an alumnus of the Institute of Management Studies (IMS) Ghaziabad.

Nitin Sahni (COO)

Nitin Sahni has been the Cogent E Services Chief Operating Office since 2017. He is an alumnus of the Punjab Engineering College with skills in Quality and Vendor Management, Service Delivery, Offshoring, Performance Management, Outsourcing, and Business Process Improvement.

Cogent E Services is a medium-sized Contact Center and CXM provider in Noida, Uttar Pradesh, India. The company has an above-average review score.

Cogent E Services’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.cogenteservices.com

LinkedIn http://www.linkedin.com/company/cogent-e-services

Facebook https://www.facebook.com/Cogent-E-Services-Pvt-Ltd-Noida-533300800154844/

In addition, you may email them at email@cogenteservices.com or call 911204832550.

https://www.glassdoor.com/Overview/Working-at-Cogent-E-Services-EI_IE516720.11,28.htm

https://www.crunchbase.com/organization/cogent-e-services