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Calibrus

About

Calibrus offers the best in Customer Management Contact Center and Business Process Outsourcing (BPO) solutions retention services by focusing on quality service, affordable costs, and flexibility. We specialize in delivering an outstanding customer experience with each – and every – interaction.

Calibrus has been delivering outstanding customer experiences since 1999. Our client list includes Fortune 50 companies, SMB’s, and Startups. Our courteous and experienced representatives provide the call center services needed to grow a business, begin or expand product offerings, and accommodating temporary, seasonal or overflow activity. We are the outsourcing partner firms can rely on as a trusted partner. We listen to our clients and deliver what matters most.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

16,530,174

Domain Authority

11

Site traffic

115

OA ranking

-

Glassdoor rating

4.2

CrunchBase ranking

-

Details

Executive

Gary Moulton, President

Year Founded

1999

Countries of Fulfillment

-

Sectors

-

Contact information

602-778-7500

https://www.calibrus.com/

Social media

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About Calibrus: Review and comparison

Calibrus is a Tempe, AZ-based business process outsourcing (BPO) company specializing in providing highly regulated companies with customized, scalable solutions for their call-intake and customer management needs.

Although health care and medicine are the foundation of Calibrus’ BPO services, for the past 22 years, the company has worked with clients in myriad industries. These include health care, energy, technology, telecommunications, finance, insurance, and manufacturing. Calibrus specializes in creating calibrated customer interaction services nimble enough to work with a company’s changing needs.

What makes Calibrus unique in the BPO industry is its modular approach to creating customer interaction platforms. That means a company can pick and choose which types of services and at what scale it needs to maximize its efficiency and efficacy.

Calibrus Outsourcing

With more than 200 employees and an annual revenue reported at more than $21 million as of 2020, Calibrus continues its leadership in the field of customer-facing BPO and internal communications networking.

With its headquarters in Tempe, Calibrus is a major employer and strives to be a responsible steward to its employees and community.

Calibrus’s BPO services and pricings

Calibrus looks at a client’s current needs and the technology they use to fulfill those needs. With this information, the BPO company crafts a platform that will integrate seamlessly into a client’s existing situation. Calibrus offers a plethora of service platforms to optimize a company’s needs:

  • Patient/customer service
  • Reservations and registrations
  • Patient/customer retention
  • Technical support
  • Affirmation permissions and TPV
  • Patient/customer inquiries
  • Live operator or web-enabled application
  • Immediate call record and recording access
  • Department and system coordination
  • Q&A call monitoring
  • Redundant call centers and IVR services
  • System migration bridges
  • Social media customer services
  • Post-sales assessment surveys

Calibrus’ pricing

Calibrus’ pricing platform is competitive with industry standards and dependent on the scope and size of the services a company chooses. The company offers a range of BPO products, so each client has an individual pricing structure.

You can reach out to the firm directly to receive a personalized pricing quote based on your company’s needs.

How Calibrus outshines its competition

A company has many choices when it comes to outsourcing client-facing services. The No. 1 concern is finding the right fit for its needs and the assurance that the BPO will understand and execute those needs specific to the client. Calibrus does that by offering:

  • A modular approach for customer service;
  • Calibration of needs as a client’s company grows;
  • Competitive pricing.

Calibrus takes the approach that it will live up to the standards and expectations of the client. Using its modular approach, Calibrus can custom fit the exact demands for a client’s customer interactions and then structure a plan that allows for growth and change throughout a company’s life span.

Key executives

Gary Moulton (President and CEO)

Gary Moulton has been at the helm of Calibrus since July 2013 when he took over for company co-founder Greg Holmes. Moulton has a solid history as a corporate leader, coming from a strong background heading up sales, business development, and technology operations and oversight.

Calibrus reviews and comparisons

Committed to individualized services for all of a client’s customer service needs, Calibrus brings a catered and calibrated approach to fulfilling that goal. The company’s innovation and unique, calibrated approach set it apart from other BPO firms.

At present, Calibrus clients have not offered reviews of their satisfaction with the service. The company’s growth and retention of services by its clients, however, speak for themselves.

 

Calibrus’s contact information

Calibrus’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 602-778-7500.

References

https://www.glassdoor.com/Overview/Working-at-Calibrus-Call-Center-Services-EI_IE709641.11,40.htm

https://www.crunchbase.com/organization/calibrus

Calibrus news, podcast & articles

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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