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3.8/5 • Glassdoor rating


Human to Human interaction is and always will be the foundation on which companies are built. Getting through to the right person and building that rapport are the first steps to closing a deal, that will not only be a one time transaction, but a sustainable business relationship going forward.

We are QCSS.

We built our company in 1991 from 2 moms in a living room, to a multi-million dollar company with over 200 agents and 40 clients. We provide everything from multi-channel inbound customer support and outbound telesales to appointment setting and lead generation solutions.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Cathy Karabetsos, President

Year Founded


Countries of fulfillment




Contact information


About QCSS: Review and comparison

QCSS, or Quality Customer Service and Sales, is a call center and offers contract solutions with multi-channel centers specializing in communications. Handling millions of interactions annually, this company is dedicated to members, partners, and prospects for delivering high-quality services in the USA. With a multitude of services, clients can feel supported and well represented with this company. 

Established in 1991, QCSS proves to be successful and reliable. They are continuously growing their multi-million-dollar company. It speaks volumes about their success, having over 200 agents leading in generation solutions and over 40 clients who rely on their services.   

Trained professionals are consistently groomed and educated with the most modern techniques to provide the best possible customer experience companies can depend on. 

With a variety of services to provide support, QCSS is a great option to assist any company. Technology is at the forefront of what they offer, focusing on compliance, network infrastructure, reporting, and IVR systems.     

QCSS Outsourcing

The headquarters is located right in the United States. Each of the agents is educated and experienced, passing through a four-level training program to ensure they offer the highest quality of service. 

The employees learn internal policies and procedures, contact professional skills, computer knowledge, and program training. This extensive process not only equips the employees with the ability to excel in the BPO services but also assures clients that QCSS has their best interests in mind.

The upbeat company culture encourages accountability and integrity so that you get the most effective service possible. Plus, as a client-centered company, QCSS wants to see its customers flourish by offering the best services. 

QCSS’s BPO services and pricings

QCSS offers various business process outsourcing services to support your company. These include:

  • Broadcasting Announcements
  • Notifications
  • Emergency/crisis control
  • Product promotions
  • Inbound communications
  • Outbound communications
  • Rapid Project Deployment
  • Program Management
  • Intelligent analytics
  • Telemarketing
  • Appointment Setting
  • Database Cleanup
  • Marketing
  • Telesales
  • Increased results

QCSS’ pricing

Prices vary depending on the business. For more information and price details, contact [email protected].

How QCSS outshines its competition

This company thrives on providing the best possible human interaction in support services. While other competitors rely on digital and robotic support, they provide trained professionals. Relationships are vital to building rapport and sustainability, and your business deserves the increased results that QCSS has supplied to other successful companies for years. 

QCSS prioritizes the following:

  • Open communication
  • Treating others with compassion and respect
  • Providing quality training
  • Innovating the industry 

Key executives

Cathy Karabetsos (President)

With over 28 years of experience, Cathy impacts customer relationships through inbound and outbound campaigns. She assists in greater quality and profitability for your brand.

QCSS reviews and comparisons

With an A+ score from the Better Business Bureau and a 4.1-star rating from Glassdoor, QCSS continues to prove its prowess in the industry. This company offers gold standard customer support by providing real results for businesses through ROI and positive brand equity.

While other companies may falter, QCSS launches world-class inbound and outbound product support and drives traffic to your events. This company brings the cool back to call centers. 

QCSS’s contact information

QCSS’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 888.229.7046.


QCSS news, podcast & articles

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QCSS videos & images

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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