TKM Customer Solutions

TKM Customer Solutions is an innovative Business Process Outsourcing (BPO) and contact center solutions company headquartered in Mexico City, Mexico. The company has been offering efficient and strategic outsourcing services to the US Hispanic market since 1999.

This experienced BPO provider offers nearshore outsourcing through customer service, telemarketing, and technical support for customers. Consistent revenue growth and a focus on digital transformation processes allow TKM Customer Solutions to maintain thriving customer relationships.

TKM Customer Solutions currently employs 1,000 to 5,000 people and partners with the best-run Mexican enterprises. The company’s last reported revenue is $350 million, and its focus remains on delivering high-quality business process improvements.

The company specializes in IT integration with customers’ enterprise applications, HR & recruitment, contact center staff training, and customer service. 

Back office solutions, including data entry and record-keeping, are provided with cost-effectiveness and innovation in mind. Outbound services provide solutions for companies that need to increase their sales and market their products and services.

TKM Customer Solutions serves customers in diverse industries, including financial services, government, retail, pharma & healthcare, technology & telecommunications, media & advertising, and travel & hospitality. The company offers advanced solutions to the increasingly complex services required as part of the expanding digital economy. 

TKM Customer Solutions is a strategic outsourcing services provider delivering these services: 

• Customer care centers
• Outbound services
• Contact center
• Customer service
• Telemarketing
• Technical support
• Settlements 
• Authorizations
• BPO service
• Record keeping
• Regulatory compliance
• Customer acquisition and retention
• Lead generation 
• Accounting
• IT services

TKM Customer Solutions’ pricing

Pricing varies depending on the specific project and unique needs of each customer. The company focuses on cost reduction through increased productivity and efficiency. 

The company understands the role constant transformation plays in business success. The solutions and skills provided include:

• Adapting to changing requirements created by internet services and automation
• Utilizing proactive problem solving
• Providing superior customer service
• Training employees in the latest BPO methods and technologies
• Implementing consistently successful projects
• Prioritizing efficiency and steady growth while maintaining high-quality standards
• Executing successful campaigns across digital, social media, and mobile platforms

Bernardo Perez de Lara (Member of Board) 

Bernardo Perez de Lara participated in the development of multiple software products, and has held executive positions where he helped strategic customers to embrace APIs and digital oriented business processes.

Itzel Barjau (Profitability Manager)

Itzel Barjau is a bilingual actuary with ten years of experience in business intelligence, business planning and strategy, profitability analysis in the telecommunications, entertainment, and retail branches. 

Francisco Alfonso Aceves Vivas (Implementation and Design Manager)

Francisco Alfonso Aceves Vivas is a senior executive with over 15 years of experience in finance. Areas of expertise in personal, group, and micro credits from conception to implementation of commercial & operational strategies, internal audit, fraud & money laundry prevention policies.

This BPO provider has a long history in the industry and serves its diverse customer base with superior results. We currently do not have reviews for TKM Customer Solutions. We suggest comparing the company to other BPO firms in Mexico offering Spanish language services to the US Hispanic market.

TKM Customer Solutions’ main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.tkm.com.mx

LinkedIn https://www.linkedin.com/company/tkm-customer-solutions/

Facebook https://www.linkedin.com/company/tkm-customer-solutions/

In addition, you may email them at [email protected] or call 52 (55) 5062 5815.

https://www.glassdoor.com/Overview/Working-at-TKM-Consumer-Solutions-EI_IE2485230.11,33.htm

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