Boomering

Services & Capabilities

Boomering's offer is a dedicated-staff model: the client chooses and directs its own full-time professionals, and Boomering recruits them, hosts them and runs their employment.

• Recruitment and onboarding: Tailored recruitment, structured onboarding, and ongoing support across HR, IT, finance and account management, according to the company.
• Roles and functions: Its service range covers digital marketing, finance and accounting, HR and recruitment, IT development, sales and lead generation, virtual assistance, and inbound and outbound voice. Its clients span accounting, marketing, technology and business support.
• Commercial terms: No lock-in contracts and potential savings of up to 70%, a figure Outsource Accelerator's directory profile repeats for operational costs.
• Workspace options: Clients can choose partitioned desks, open desks or executive suites in Boomering's facilities, with open desks suggested for teams of five or more.

Specialist versus commodity: The functions themselves, from virtual assistance to inbound voice, are widely available across the Philippines. Boomering's differentiation lies in the service wrapper: account management, HR support and a hybrid working model designed to keep staff longer. Its homepage testimonials come from technology and professional services clients such as Phitopolis, Bizualize and CommTogether, which fits a buyer who needs skilled individual hires rather than large contact centre programmes.

Trade-offs: No lock-in contracts lower the barrier for new clients but also make revenue easier to lose, so the business depends on retention of both clients and staff. Competitors in the same Clark and Pampanga market include larger staff-leasing firms such as KMC Solutions and Cloudstaff, which offer similar dedicated-team models at greater scale.

Client Base & Market Position

Boomering serves international small and mid-sized businesses. It reports more than 90 international clients, and its Clark office announcement described a client base spanning IT, customer service, finance and marketing.

Named clients: Testimonials on its homepage come from Adam Walsh of Bizualize, Anthony Perl, Director and Principal of CommTogether, and Mark Walbaum, CTO and Co-Founder of Phitopolis. Its testimonials page also names ShopFit and Speakers Institute. The names point to a base of technology, consulting and professional-services firms buying a handful of dedicated staff each.

Markets: The shareholder mix of Americans, Australians and English owners, together with contact numbers for Australia, the United States and the United Kingdom and an office in Surry Hills, shows the three markets the firm sells into.

Concentration: With more than 90 clients sharing over 500 team members, the average account is small, so no single client dominates. The risk lies instead in small-business demand cycles and in the no lock-in terms, which allow clients to scale down quickly.

Market position: Boomering competes in the crowded Clark offshore-staffing market against larger operators such as KMC Solutions and Cloudstaff and against many smaller agencies. Its claims to stand out are owner involvement, a flexible service and its security credentials, including ISO 27001 accreditation and registration with the Philippine National Privacy Commission. It describes itself as a multi-award-winning company, although no award names were found on the pages reviewed.

Delivery Infrastructure & Operations

Boomering delivers from owned facilities in the Philippines combined with a large work-from-home share.

Clark: The company opened a new office in PhilExcel Business Park in the Clark Freeport Zone, Pampanga, with capacity to house 430 employees across three shifts. In a podcast interview Pascoe said Boomering had doubled its capacity and could seat 400 per shift, and that both facilities are located in Clark, two hours north of Manila. He cited an average staff commute of about 27 or 28 minutes, a practical advantage of Clark over Metro Manila for attendance and retention.

Bacolod and Australia: Boomering has added an office at the St. Francis IT Centre in Bacolod City, describing the move as a way to grow its presence in the Philippines. A second Philippine city gives it a separate talent pool in the Visayas and some resilience against disruption in Central Luzon. It also lists Surry Hills, Australia, as a location.

Hybrid model: Pascoe said Boomering had 50 percent of staff working from home and 50 percent in its facilities, and argued that remote workers within the BPO structure contribute to longer employee retention. The model lets the company grow headcount faster than seats, but it also places more weight on remote IT support and security controls.

Security and resilience: Boomering is ISO 27001 accredited, renewed its ISO 27001:2022 certification, and is registered with the Philippine National Privacy Commission. Its facilities page describes biometric access control, back-up generators and multiple fibre lines in each building. For clients whose staff handle financial or customer data, these controls are the main due-diligence items.

Current hiring: The platform records 32 active job postings for Boomering, consistent with continuing recruitment for client teams.

Ownership, Financials & Scale

Ownership: Boomering is privately held, according to the platform record. Dean Pascoe established it in 2017 and is its President and Owner, and Outsource Accelerator's directory profile quotes the company as having 2 Americans, 2 Australians and 2 English shareholders. No outside institutional investor was identified during research.

Financials: No filed or company-published revenue figure was found during research.

Scale and growth: Boomering reports over 500 skilled team members serving more than 90 international clients. When it opened its Clark office in PhilExcel Business Park, staffing was projected to reach 600 by the end of the year, and the new site had capacity for 430 employees across three shifts. In a podcast interview Pascoe cited about 70 orders for new staff in a single month. These figures describe a company in active expansion, and the later Bacolod office continues that trend.

Internal team: The directory profile says the internal team consists of 51-200 people, separate from the client-facing staff it employs on clients' behalf. The ratio matters: recruitment, HR, IT and account management are the services clients pay for, so internal headcount is the firm's real operating capacity.

Record discrepancy: Earlier platform records show a much smaller employee count than the company's own figures, so the company's reported team of over 500 is the better guide to scale.

People, Leadership & Culture

Leadership: Dean Pascoe is President and Owner of Boomering, and as President and Head of Sales he oversees the management of client-facing staff. The company's about page lists him as CEO/Visionary, with Rohan Fernando as Chief Operating Officer, Peter Rea as Chief Commercial Officer, Erlene Aquino as Chief People Officer, Chase Bennett as Chief Customer Officer and Allison Bayran as Chief Talent Officer. A six-person C-suite for a firm of its size reflects how much of its value lies in people, talent and client management.

Account management: The about page also names department managers for finance, systems, marketing and IT and five client account managers. Dedicated account managers are the main point of contact for clients and the people who hold the relationship when staff change.

Culture and values: Boomering's stated focus is to enrich the lives of clients and staff through simple and smart outsourcing solutions, and it says it prides itself on adapting to the cultures of its people and clients. Pascoe has argued that remote work within the BPO structure contributes to longer employee retention, and the hybrid model is part of the company's employee offer.

Talent movement: Over the past 24 months the platform recorded 1 senior arrival at Boomering, from Omada One, another offshore staffing firm.

Technology & Innovation

Boomering is a services firm, and no proprietary software platform was identified during research.

Security as the technology offer: The company's technology investment is concentrated on securing client work. It renewed its ISO 27001:2022 certification, which it says ensures client information is safeguarded by stringent security protocols, and its facilities use biometric access, back-up power and redundant internet connections. For clients placing finance, IT or customer-data roles offshore, this infrastructure is a precondition rather than a differentiator, but it separates Boomering from informal freelance arrangements.

Remote work support: With half of its staff working from home, according to Pascoe, Boomering's IT help for remote workers is a core operating capability. The company describes ongoing IT support as part of its standard service.

AI: The company publishes guidance on AI use, including an AI property management guide, and its website carries a policy on the use of artificial intelligence. Its IT development and digital marketing services give it a route to offer AI-skilled staff, though no packaged AI product was found.

Strategic Assessment

Strengths

• Security credentials: ISO 27001 accreditation, its ISO 27001:2022 renewal and Philippine National Privacy Commission registration support work with sensitive client data.
• Capacity in Clark: A Clark office with capacity for 430 employees across three shifts, plus a hybrid model, gives room to grow without immediate new sites.
• Diversified client base: More than 90 international clients share over 500 team members, so no single account dominates.
• Market-linked ownership: Shareholders from the United States, Australia and England match its three sales markets.

Risks and Vulnerabilities

• No lock-in contracts: Clients can reduce or end teams quickly, which makes revenue sensitive to small-business conditions.
• Country concentration: Its delivery staff are in the Philippines, in Clark and Bacolod, which concentrates operational risk in one country.
• Competition: It competes with larger Clark staffing operators such as KMC Solutions and Cloudstaff.
• Limited disclosure: No published revenue and only self-described award claims limit outside verification.

Opportunities

• Bacolod expansion: A second Philippine city adds a new talent pool and resilience.
• Hybrid model: Combining office seats with home-based staff lets it add headcount faster than floor space.
• Higher-skill roles: IT development, finance and AI-related guidance give it a path to place more specialised staff.