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Home » Articles » What makes healthcare call center solutions a worthy investment?

What makes healthcare call center solutions a worthy investment?

What makes healthcare call center solutions a worthy investment
What makes healthcare call center solutions a worthy investment

Healthcare call center solutions are fast becoming a popular business choice these days. Why? Because healthcare companies can cut down their costs without compromising their service quality.

Outsourcing does that to any business, including those in the healthcare and medical industries. Continue to read this article to find out how hiring a third-party provider is going to be worth your investment.

What is healthcare outsourcing?

Healthcare outsourcing is the process of letting a third-party service provider handle some of the tasks done inside patient care facilities such as hospitals and clinics.

This type of outsourcing started with writing medical transcriptions for professional healthcare specialists and managing patient information. Now, it has expanded to IT, billing, and even receiving emergency calls.

While non-medical personnel can accomplish these tasks, the workers you hire for this job still need to have the proper training to prevent potential disasters like losing a patient’s life.

All these risks involved in running a patient care facility make outsourcing healthcare quite a big deal.

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What is healthcare outsourcing
What is healthcare outsourcing?

Do you need to consider outsourcing medical services?

The past few years saw some of the world’s leading healthcare facilities shifting into outsourcing medical services.

Maintaining acceptable healthcare standards coupled with the reduction of overhead costs have made outsourcing a popular option, especially for small to medium-sized medical facilities.

There are many factors to consider when outsourcing medical call center services. Here are some of the indicators when health care providers should outsource their functions.

Inefficient support for healthcare services

Healthcare institutions and practices receive volumes of calls for various medical cases, whether emergency or not. While they cannot handle and entertain every call at once with limited teams, having additional in-house staff can be costly for them.

Outsourcing to healthcare call centers can be a solution for this. Dedicated agents will receive incoming calls and make necessary outgoing calls on the healthcare facility’s behalf.

Not only does outsourcing reduce expenditures. But, more importantly, it can save a person’s life. This is extremely vital in the healthcare industry as any error could seriously affect anybody.

If you want your healthcare business to grow to its fullest potential, then you need to consider outsourcing.

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Some outsourcing partners like Infinit-O provide a healthcare customer support team that assists both clinicians and patients with any of their concerns at any day and any hour.

Limited patient engagement

Being short-staffed with a lot of work on their hands, healthcare providers tend to have limited patient engagement on the ground. As a result, patients experience longer wait times, shorter consultations, and worse, inaccurate diagnoses.

A negative patient experience then affects the reputation of healthcare organizations, causing them to lose their patients.

By outsourcing functions such as contact center services, providers can accommodate more patients in different ways. They can improve patient access through features such as virtual consultations, telemedical services, and appointment setting.

Medical outsourcing solutions for small to medium patient care facilities

As already mentioned, having access to appropriate medical outsourcing solutions is essential when running a small to medium-sized patient care facility. This is because small clinics do not earn as much as large hospitals.

Taking cost-effective measures helps these smaller facilities continue their operations and serve the public.

The in-house staff of these small medical facilities will also do better to spend their time caring for their patients rather than doing administrative tasks, say accounting or billing.

Also, letting specialists take care of these tasks results in more accurate work that would benefit all stakeholders.

Medical outsourcing solutions for small to medium patient care facilities
Medical outsourcing solutions for small to medium patient care facilities

Undeniable benefits of outsourcing in the healthcare industry

Almost all of the primary outsourcing benefits have already been talked about in this article so far. But there is still more. Check out the following additional benefits of medical outsourcing.

24/7 virtual assistants for healthcare professionals

Doctors and other healthcare professionals would benefit so much from having their virtual assistants.

VAs can practically act like a doctor’s online receptionist, answering video calls and messages for a physician’s website or social media account. They can keep sites updated and social media platforms to engage their audience continuously.

Aside from that, VAs can also act as transcribers of digital records. Often, medical practitioners use the recorder application of their smartphones to log their conversations with patients. A VA can then transcribe it into a written document.

Convenience in appointment scheduling

Virtual assistants can manage appointment scheduling as well. They could make call reminders to both doctors and their patients, ensuring a seamless schedule and that nothing gets overlooked.

Other than that, VAs can also make prescription deliveries, after-care follow-ups, and other calendar tasks.

Convenience in appointment scheduling
Convenience in appointment scheduling

Streamlines operations with affiliated hospitals and other patient care facilities

healthcare outsourcing firm also makes daily operations more efficient as they are already connected with other patient care facilities. Working with these hospitals will no longer be a hassle because they are already affiliated with them.

This is perhaps the most overlooked benefit of outsourcing in the healthcare industry.

Extended patient services such as insurance claims

An outsourced staff or VA can also take care of other patient services outside the hospital itself. One of these services is claiming from insurance companies. VAs can reach out to insurance agents and work with them accordingly.

It is no secret why hiring healthcare call center solutions is becoming the trend in this day and age. As the internet continues to touch every facet of modern life, it is expected that the healthcare industry can also thrive online.

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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