Australian outsourcing examples
What are examples of Australian companies that outsource?
Australian companies that outsource, such as Optus, Vodafone, and Eview Group, send business processes offshore, mostly to the Philippines, to cut costs and access skilled talent.
In short, both big and small firms now use offshore teams. So they save on labor while keeping quality high.
- The Philippines offers similar time zones and strong English skills.
- Firms outsource admin, sales, support, and technical roles.
- Cost savings can reach up to 70% versus local hiring.
A long-time leader of Singapore, Lee Kuan Yu, once said outsourcing keeps you competitive. So many Australian firms now agree.
High costs, market saturation, and fierce competition all push owners to lower overheads. As a result, global outsourcing has grown rapidly in the Philippines. Most clients are American. However, Australian businesses now flock there too.
A study by the Philippine Institute for Development Studies (PIDS) showed that many Australian companies choose the Philippines. In part, this is because of close geography, similar time zones, aligned cultures, and shared English.
Top Australian companies that outsource to the Philippines
Here are examples of Australian companies that outsource business processes to the Philippines.
| 1. Acumen Data | Smart information management systems |
| 2. Solectric Australia | Residential and commercial solar applications |
| 3. Securitas Private Wealth | Financial advisors |
| 4. Star News Group | Independent family-owned media company |
| 5. Eview Group | Real estate technology |
| 6. Coastal Real Estate Group | Real estate agents/brokers |
| 7. Buzinga Apps | App development agency |
| 8. Expert360 | Boutique management consultants |
| 9. Omniveta Australia | Finance industry administration |
| 10. Optus | Leading Australian telecom |
| 11. Vodafone | Leading Australian telecom |
| 12. Ecomove | Removal and storage company |
As you can see, the firms are a mix of big and small. Still, they all harness the benefits of outsourcing for their operations and clients.
1. Acumen Data
Acumen Data focuses on smart information management. So it helps businesses turn manual processes into automated ones. As a result, clients become more efficient and profitable.
The company has worked with many businesses. Because of this, it can pinpoint each client’s exact need.
How they outsource
The Philippines has many skilled data and business analysts. In addition, it offers standard web development roles. So Australian firms can run back office and support work offshore.
To know more about Acumen Data, visit their website.
2. Solectric Australia
Solectric is an innovative Australian solar company. So it delivers high-efficiency solar systems for homes and businesses. In addition, it keeps an in-house team of certified installers and designers.
How they outsource
The Australian solar market is highly competitive. As a result, many solar firms run offices in the Philippines. So they manage admin, sales, and support remotely.
To know more about Solectric, visit their website.
3. Securitas Private Wealth
The company’s name comes from the Latin word for security. So it aims to give clients financial security. In addition, it offers affordable advice to Australians.
How they outsource
Securitas set up its own outsourcing arm in the Philippines. Meanwhile, it focuses on financial consultancy and accounting services. So it serves companies of all sizes.
To know more about Securitas Private Wealth, visit their website.
4. Star News Group
Star News Group is a family-owned Australian media company. It operates across Melbourne, Geelong, and the Yarra Ranges. So it produces a diverse range of community publications.
How they outsource
Media has grown hyper-competitive since the rise of online content. However, the Philippines excels at content production. As a result, most media tasks can run from a remote team there.
To know more about Star News Group, visit their website.
5. Eview Group
Eview Group began in 2006 on Victoria’s Mornington Peninsula. Four founders built it around one clear vision. So they aimed to exceed client expectations in real estate.
How they outsource
Technology firms need little local presence. So their staff can work from anywhere. Meanwhile, the Philippines offers many skilled technologists at lower cost.
To know more about Eview Group, visit their website.
6. Coastal Real Estate Group
Coastal Real Estate Group is a locally owned family business. So it puts clients’ best interests first. In addition, it promises high service and strong outcomes.
How they outsource
Real estate agents now get affordable offshore help. As a result, “R.E.V.A.s”, or real estate virtual assistants, have grown popular. So a virtual assistant can support nearly every task.
To know more about Coastal Real Estate Group, visit their website.
7. Buzinga Apps
Buzinga Apps is a leading Australian app development agency. So it designs award-winning mobile experiences. Meanwhile, it helps businesses scale in competitive markets.
How they outsource
The Philippines has a deep pool of developers and designers. So these IT pros handle software, web, and design work. In addition, firms can save 50% to 70% on salaries versus Australia.
To know more about Buzinga Apps, visit their website.
8. Expert360
Expert360 began with lessons from Bain & Company. There, the founders saw the power of flexible expert talent. So they built a platform to connect firms with consultants fast.
How they outsource
Management consultancy finds efficiencies in a business. So outsourcing often supports that goal. As a result, the two industries align well.
To know more about Expert 360, visit their website.
9. Omniveta Australia
Omniveta has roots in Scandinavia. There, it managed complex financial products for banks for over a decade. So it built trust as a reliable partner.
How they outsource
Everything from technical work to back-end admin can run from the Philippines. In addition, global firms already think in global terms. As a result, they adopt offshore cost savings with ease.
To know more about Omniveta, visit their website.
10. Optus
Optus is a leading Australian telecom. So it invests in its networks, staff, and sustainability. In addition, it focuses on keeping Australians connected.
How they outsource
Big firms like Optus are no strangers to offshore staffing. Often, they set up their own offices in countries such as the Philippines. This model is called a “captive” operation.
Meanwhile, many back-end functions, such as accounting and admin, run offshore. To know more about Optus, visit their website.
11. Vodafone
Vodafone is a major Australian telecom. So it provides mobile voice, text, and data services. In addition, it serves millions of customers across the country.
How they outsource
Like Optus, Vodafone builds global teams to find talent and savings. So it can run both technical and non-technical roles offshore. Still, the exact strategy shifts over time.
To know more about Vodafone, visit their website.
12. Ecomove
EcoMove is an Australian-owned removals and storage company. It operates in Melbourne and nearby areas. So it uses eco-friendly plastic moving boxes for a greener service.
How they outsource
A moving company is very local by nature. However, 30% to 50% of its jobs can run remotely. For example, bookkeeping, admin, sales, and marketing can all be done offshore.
To know more about Ecomove, visit their website.
Why Australian companies that outsource choose the Philippines
Australia has some of the highest salaries in the world. So offshore staffing helps mitigate those costs. Below are the main reasons firms pick the Philippines.
- It is common for Australian businesses to outsource to the Philippines. The draw includes similar time zones, cultural fit, English talent, and up to 70% cost savings.
- Big Australian companies have been offshore outsourcing for over two decades. Meanwhile, small businesses joined in more recently.
- There are now many Australian-owned outsourcing firms based in the Philippines.
- Australian businesses have been onshore-outsourcing for decades. So many local outsourcing companies now serve Australian needs.
- Outsourcing covers many staffing solutions encompassing many different business models. So find the right fit for your goals.
Outsourcing options for Australian businesses
Outsourcing is not new. However, some firms still hesitate to take the leap. Still, it remains the best way to cut labor costs without losing quality.
For years, the Philippines has been a top call center hub in Asia. So it now rivals India for foreign investors. Meanwhile, it is fast becoming Australia’s preferred destination.
Outsourcing to the Philippines helps Australian firms grow and create jobs. As a result, outsourcing plays a critical role in cost savings and business expansion.
In particular, Australians should outsource to the Philippines for its talent and cultural fit. The country has over 115 million people. In addition, it produces hundreds of thousands of graduates each year. So its high English literacy gives it a clear edge.
Frequently asked questions about Australian companies that outsource
Why do Australian companies outsource to the Philippines?
Mainly for cost savings and skilled talent. In addition, the two countries share a similar time zone and strong English skills. So communication stays smooth.
What tasks do Australian companies usually outsource?
Common tasks include admin, customer support, and accounting. In addition, many firms outsource IT, design, and marketing roles.
How much can Australian firms save by outsourcing?
Savings often reach 50% to 70% on salaries. So even small firms can access skilled staff at a lower cost.
Is outsourcing only for large companies?
No. Big firms like Optus use captive teams. However, small businesses now outsource too. So the model fits almost any size.
What is a captive outsourcing operation?
It is an offshore office owned by the parent company. So the firm keeps full control of its remote team while cutting costs.
Key takeaways
- Many Australian companies that outsource choose the Philippines.
- The draw includes cost savings, English talent, and time-zone fit.
- Firms outsource admin, support, IT, and marketing roles.
- Both large and small businesses now use offshore teams.
- Savings on salaries can reach up to 70%.
Independent
