Top 20 BPO companies in Uganda
List of top BPOs in Uganda
- Corpshore Solutions
- Flexi Personnel
- Kastommed BPO
- Deepcode Innovation
- iSon Xperiences
- HRLeverage Africa
- Jade BPO Solutions
- C&R Group
- Exquisite Solution
- Houston Executive Consulting
- MatchPro
- Lanpam Technologies & BPO Service Limited
- Wafe Connections Company Limited
- EBC
- Axgela Digital
- Ehany
- Arm Genuis
- Creative Logistics
- Monat Media
- Hedge Marketing
Uganda sits at the heart of East Africa and stands out for its natural beauty, cultural diversity, and strategic location.
Known as the “Pearl of Africa,” the country features lush landscapes, wildlife-rich national parks, and iconic attractions such as Lake Victoria and the source of the Nile. National parks draw global tourists, while vibrant cities like Kampala reflect a growing urban economy.
The country has recorded steady economic growth driven by services, technology, and infrastructure development. More so, recent years have seen strong investment in education, digital connectivity, and entrepreneurship. A young, educated workforce continues to shape Uganda’s reputation as a rising business destination.
Investors increasingly view the country as a cost-effective base for regional operations. Thus, outsourcing has gained attention as global firms explore new markets beyond traditional hubs. Companies now recognize Uganda for its potential in service delivery and scalability.
This article highlights the top BPOs in Uganda and what makes them attractive to international businesses.
Current state of the outsourcing sector in Uganda
Uganda’s outsourcing sector has developed steadily over the past decade, moving from a small, underutilized industry into a growing contributor to the digital economy.
Early outsourcing activity focused on basic back-office support, largely driven by private firms and international development projects. Progress accelerated as internet connectivity improved, technology hubs expanded, and digital skills training became more accessible.
Its government involvement has also become pivotal in shaping the sector’s direction, particularly through the Ministry of ICT and National Guidance.
A major milestone came with the launch of the National Business Process Outsourcing Policy, which aligned outsourcing growth with the country’s broader Digital Transformation Roadmap. This framework positioned outsourcing as a tool for job creation, skills development, and economic diversification.
Popular service areas now include:
- Customer support
- Data management
- Content moderation
- Finance and accounting support
- IT-enabled services
Public institutions have also started adopting outsourced solutions, signaling wider acceptance across sectors.
Uganda’s youthful population continues to influence the industry’s structure, as companies increasingly focus on scalable, digitally driven services that match local talent capabilities.
Private operators, training institutions, and industry councils have strengthened collaboration to build a workforce ready for global service standards. Revenue growth from established players highlights the sector’s commercial viability and long-term potential.
Looking ahead, outsourcing in Uganda will continuously evolve. Policy backing, infrastructure upgrades, and skills programs indicate strong momentum.
Continued investment and industry coordination are expected to push the sector toward sustained expansion and higher-value service offerings.
Why global businesses choose the top BPOs in Uganda
Global companies look for outsourcing partners that combine reliability, flexibility, and long-term value. Uganda’s BPO sector meets these expectations through a mix of talent, policy support, and market readiness.
The factors below explain why international firms continue to work with the top BPOs in Uganda:
Cost-efficient service delivery
Uganda’s BPO providers deliver competitive pricing without sacrificing quality. Lower operational costs allow providers to offer scalable services that fit different business sizes. This advantage supports companies seeking efficiency while maintaining consistent output across functions.
Skilled, English-proficient workforce
The country has a young and educated labor pool trained in business support and digital services. English serves as the primary business language, which supports clear communication across global markets.
Continuous skills development programs further strengthen service capabilities.
Expanding service specialization
Top BPOs in Uganda cover a wide range of functions, including customer support, finance and accounting, HR administration, data processing, and IT-enabled services. Smaller providers also offer tailored solutions for SMEs, creating flexibility that larger outsourcing hubs often lack.
Supportive policy and business environment
Government initiatives actively promote outsourcing through investment incentives, digital infrastructure upgrades, and industry partnerships.
The National BPO Policy signals long-term commitment to sector growth and private participation, which builds confidence among foreign clients.
Technology adoption and innovation
Ugandan BPO firms increasingly integrate automation, analytics, and AI-driven tools into service delivery. This shift improves turnaround times, accuracy, and cost control while supporting higher-value outsourcing models.
Strategic location and economic stability
Uganda’s position in East Africa supports regional service coverage and time zone alignment with global markets. Steady economic growth and a focus on the services sector add to the country’s appeal as a dependable outsourcing destination.
Top global outsourcing list
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We list over 4,700+ BPO firms located across the globe in our global directory, and we provide detailed information, price guides, and reviews.
Whether you are a solopreneur, SME owner, or corporate executive, we can help you find the most suitable outsourcing provider for your business.
Explore our outsourcing directory now. You may also check out our top BPO lists here:
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Top 20 BPO companies in Uganda
Take a look at 20 of the top BPO companies in Uganda that offer specialized outsourcing solutions to global businesses:
1. Corpshore Solutions
Corpshore Solutions is a global powerhouse for operational excellence, providing tech-integrated BPO and IT outsourcing across six continents, including LATAM, the GCC, and Africa.
They distinguish themselves as a strategic partner that blends massive scale with localized expertise, supporting over 35 major languages. Beyond traditional support, Corpshore specializes in high-complexity domains like AI development, RPA integration, and software engineering.
Their agile model serves everyone from high-growth startups to Fortune 500s, delivering tailor-made solutions in finance, healthcare, and eCommerce.
By merging advanced cloud technologies with a vast multilingual talent pool, Corpshore drives sustainable, borderless growth for modern enterprises.
For a further look at Corpshore Solutions, see their company page.
2. Flexi Personnel
Flexi Personnel is among the top-rated HR solutions and executive recruitment firms operating across Africa. The company delivers outsourced HR services such as Employer of Record, payroll administration, executive search, and HR consultancy.
Backed by over 17 years of experience, Flexi Personnel supports businesses through compliant workforce management and strategic talent acquisition. Its services help organizations expand across African markets while maintaining strong governance and employee engagement.
3. Kastommed BPO
Kastommed BPO is a people-centric outsourcing company founded in 2023. It offers voice and back-office support services to global clients.
Kastommed BPO has grown rapidly through a customized service model tailored to specific business needs. It emphasizes neutral English communication, structured training, and rigorous quality control.
Aligned with Uganda’s National BPO Policy, the firm delivers scalable, client-focused solutions backed by a strong people-first culture.
4. Deepcode Innovation
Deepcode Innovations provides ICT and digital outsourcing solutions designed to improve efficiency, security, and brand visibility. This third-party solutions company offers dedicated expert teams covering development, digital marketing, design, and content creation.
Its model supports cost control while delivering measurable online growth. Deepcode Innovation focuses on customized technology frameworks that help businesses adapt to changing digital demands while maintaining secure and efficient operations.
5. iSon Xperiences
iSON Xperiences is a global customer experience and process management provider headquartered in Dubai. Operating across 22 countries, this reputable BPO delivers omnichannel, AI-powered CX solutions in over 40 languages.
iSON Xperiences‘ Uganda operations support offshore and smartshore delivery models. It blends talent, technology, and data-driven processes to help organizations improve customer engagement while scaling service excellence efficiently.
6. HRLeverage Africa
HRLeverage Africa offers HR consultancy and outsourcing services that support workforce expansion across the continent. Its solutions include Employer of Record services, payroll management, staffing, HR advisory, and immigration support.
The company helps organizations manage compliance, talent acquisition, and employee administration while reducing internal complexity. HRLeverage Africa serves as a strategic partner for companies entering or scaling within African markets.
7. Jade BPO Solutions
Jade BPO Solutions Limited delivers customer support, contact center, and social media services to international clients.
It leverages Uganda’s skilled workforce, strong IT infrastructure, and cost advantages to support global operations. Its impact sourcing model creates employment opportunities while delivering reliable service outcomes.
Jade BPO Solutions has scalable outsourcing solutions that balance operational efficiency with community development.
8. C&R Group
C&R Group is a leading share registrar operating in Uganda and Kenya. The company supports listed and non-listed firms across East Africa through shareholder management and registry services.
C&R Group operates under strong governance principles guided by its BRAVE values, which emphasize integrity, responsiveness, and excellence. Its structured processes and experienced teams support accuracy, compliance, and long-term client trust.
9. Exquisite Solution
Exquisite Solution Limited is a long-established BPO and HR services provider operating across the region and the UK. It offers HR consulting, payroll management, executive search, admin support, and specialist linguistic services.
Exquisite Solution’s customer-focused approach integrates technology, workforce expertise, and quality-driven processes. It supports back-office delivery across the full customer journey while maintaining high professional standards.
10. Houston Executive Consulting
Houston Executive Consulting is a business management and advisory firm delivering outsourced consulting services across HR, finance, taxation, governance, and project management.
The firm provides customized solutions that help organizations improve efficiency, compliance, and strategic execution. Its consultants support both public and private sector clients through practical, results-driven advisory services aligned with organizational growth goals.
11. MatchPro
MatchPro is a digital marketing and management outsourcing firm supporting businesses across growth stages. This top-of-the-line BPO delivers SEO, content creation, paid advertising, PR, and management consultancy services.
Its teams focus on customized strategies that drive measurable performance. MatchPro takes full advantage of innovation, analytics, and hands-on execution to help clients strengthen digital presence and operational effectiveness.
12. Lanpam Technologies & BPO Service Limited
Lanpam Technologies & BPO Service Limited empowers organizations to scale within the digital economy by providing essential business and technology support.
Their expertise spans high-performance web development, e-commerce integration, professional email infrastructure, and targeted digital marketing strategies.
Built on a foundation of transparency and partnership, the firm works in lockstep with its clients to transform specific goals into measurable results. By prioritizing reliable delivery and creative innovation, Lanpam helps brands navigate long-term digital transitions with consistent, high-quality execution.
13. Wafe Connections Company Limited
Wafe Connections Company Limited is a workforce solutions and BPO provider focused on driving sustainable economic growth in Uganda. The company offers services in sales support, marketing, financial literacy, and agribusiness operations.
Wafe Connections Company Limited is ISO 9001 certified, and it operates under strict quality management and data protection standards. Its recognition as an award-winning BPO provider reflects a strong commitment to integrity, innovation, and consistent service delivery.
14. EBC
EBC is a consulting and outsourcing firm built around structured problem-solving and business clarity. Founded by experienced corporate professionals, the company supports organizations across four pillars: people, products, processes, and customer experience.
EBC operates as a consortium of local and international experts, delivering end-to-end advisory and outsourcing services. Its approach is mainly on streamlining operations, improving profitability, and helping businesses adapt to complex operational challenges.
15. Axgela Digital
Axgela Digital is a creative and digital marketing agency supporting MSMEs and startups across Uganda. It is among the top BPOs in Uganda that delivers services such as social media marketing, web development, SEO, brand design, and paid advertising.
Axgela Digital has data-driven campaigns that maximize return on investment. Trusted by over 100 companies, the agency blends creativity, strategy, and modern tools to help brands strengthen visibility and performance.
16. Ehany
Specializing in brand evolution and integrated messaging, Ehany provides full-service marketing solutions backed by deep industry expertise. The agency combines digital marketing, PR, advertising strategy, motion design, and creative storytelling to help businesses stand out.
Ehany emphasizes customized campaigns tailored to each brand’s identity and growth goals. Its integrated approach supports sustainable brand building in competitive and fast-changing markets.
17. Arm Genuis
Arm Genius is a creative agency specializing in web design, social media marketing, and digital systems development. It supports businesses across e-commerce, NGOs, blogs, and retail sectors.
Arm Genius blends user-friendly design, technical expertise, and tailored digital solutions to enhance brand presence. Operating as a long-term partner, the agency focuses on innovation, functionality, and consistent customer experience improvement.
18. Creative Logistics
Creative Logistics is a dynamic marketing and branding agency delivering integrated creative solutions.
This BPO provides graphic design, digital marketing, branding strategy, and website development services. Its team focuses on aligning creativity with brand goals to improve visibility and engagement.
Creative Logistics emphasizes collaboration, innovation, and consistency. Businesses are able to strengthen their brand identity and connect more effectively with their target audiences across digital platforms.
19. Monat Media
Monat Media is a marketing and media agency offering end-to-end branding and promotional services. It supports clients through social media marketing, billboard advertising, graphic design, and website development.
Monat Media operates with a strong focus on personalization and execution quality. Its hands-on approach allows brands to launch impactful campaigns while maintaining clear messaging, visual consistency, and strong market presence across multiple channels.
20. Hedge Marketing
Hedge Marketing is a creative and digital marketing agency based in Kampala. The company specializes in brand strategy, digital management, media planning, audio-visual production, and content marketing.
Hedge Marketing blends strategic insight and creative execution to help businesses navigate complex digital landscapes. Serving startups and global brands alike, the agency delivers tailored marketing solutions that improve reach, engagement, and long-term brand performance.
Choosing among the top BPOs in Uganda
Working with the right outsourcing partner impacts long-term performance and day-to-day operations.
As you can see, Uganda offers a diverse mix of BPO providers, each bringing different strengths, service models, and industry focus. A structured approach helps businesses identify a provider that aligns with operational goals and growth plans.
When choosing among the top BPOs in Uganda, businesses should consider the following:
- Service scope and expertise. Review the provider’s core services and industry experience. Some BPOs specialize in customer support or data services, while others focus on finance, HR, or IT-enabled solutions.
- Workforce quality and training. Assess recruitment standards, onboarding processes, and ongoing skills development. Strong training programs indicate a provider’s commitment to consistent service delivery.
- Technology and infrastructure. Examine the systems, software, and connectivity used to support operations. Reliable infrastructure and modern tools improve efficiency and reporting accuracy.
- Scalability and flexibility. Evaluate how easily the provider can adjust team size or service scope as business needs change. Flexible models support growth without disruption.
- Compliance and data protection. Confirm adherence to data security practices and international compliance standards. Clear policies reflect professionalism and risk awareness.
- Management and communication structure. Understand how teams report progress and handle issues. Transparent communication supports smooth collaboration across borders.
- Track record and client feedback. Look for proven results, case studies, or long-term client relationships. Positive references indicate operational stability.
- Cultural alignment and work ethic. Shared values and professional culture strengthen collaboration and improve workflow consistency.
A careful evaluation across these areas allows businesses to form reliable partnerships and maximize value from Uganda’s outsourcing landscape.
Frequently asked questions (FAQs)
Let’s answer some of the frequently asked questions growing companies usually ask when exploring outsourcing partnerships in Uganda:
What contract structures do Ugandan BPOs typically offer?
Most providers offer flexible contracts, including project-based, monthly retainers, or long-term agreements. This allows businesses to align outsourcing arrangements with budgets, timelines, and evolving operational needs.
How mature is quality assurance in Ugandan BPO operations?
Many BPOs use internal quality control teams, performance metrics, and client reporting systems. Regular reviews, audits, and feedback loops help maintain service consistency and support continuous improvement.
What time zone coverage do Ugandan BPOs provide?
Uganda operates on East Africa Time (GMT+3). Many BPOs offer extended or shift-based schedules to support clients in Europe, Asia, and North America, allowing near-round-the-clock service availability.
Independent
