Top 40 BPO companies in Turkiye
List of top BPOs in Turkiye
- Corpshore Solutions
- AssissTT
- Vanad Interactions
- iMA Contact
- Coorbiz
- Tempo BPO
- EchoCCS
- Simple Group
- Quandatum
- Xact Solutions
- PractiCall Solutions
- CCR
- CottGroup
- Conectys
- Procat
- Yazılım Koçu
- Global Bilgi
- ETB Support Solutions
- Vetraco Group
- PayrollTürkiye
- Patika Global Technology
- Creafone
- ERAI Turkey
- Bluecom
- AsBerg
- Direct Scouts
- Manpower Turkey
- DCS Communication Center
- Concentrix
- Delta Research Turkey
- Teleperformance Turkey
- InterCall BPO
- Mplus
- Conduent Antalya
- CeyBer
- Temp Team
- WEngage
- Platin Outsourcing
- Namaa Solutions
- Komtaş
The outsourcing sector in the EU continues to expand as companies seek cost-effective, high-quality solutions. Nations such as Poland and Romania have emerged as industry leaders, offering advanced IT support, customer service, and software development.
Meanwhile, Portugal and Spain have strengthened their reputations in multilingual contact centers and back-office services, while Ireland remains a hub for tech-driven outsourcing and finance operations. This growth demonstrates Europe’s ability to deliver diverse business support functions across borders.
Recently, Turkiye has gained attention for its strategic location, strong talent pool, and competitive pricing, positioning it as a key player in business process outsourcing.
This article highlights the top BPO companies in Turkiye, showcasing 40 industry powerhouses that serve global clients and elevate the country’s presence in the international outsourcing market.
Turkiye’s thriving outsourcing sector
Turkiye’s outsourcing sector is experiencing strong momentum as businesses increasingly farm out support functions to specialized providers. The country has built a diverse outsourcing ecosystem that stretches beyond traditional contact centers to include:
- IT services
- Back-office support
- Software development
- Specialized pharmaceutical outsourcing
Multinational firms are tapping into Turkiye’s skilled workforce, cost-competitive environment, and strategic position between Europe and Asia, accelerating foreign investment and service expansion.
Key growth areas include technology-enabled services, customer experience operations, and life sciences outsourcing.
In the pharmaceutical segment, the Turkish formulation development outsourcing market generated about USD 497.0 million in revenue in 2023 and is expected to climb to USD 789.7 million by 2030, reflecting a solid projection of long-term growth.
The country’s market is forecast to expand at a compound annual growth rate (CAGR) of 6.8% from 2024 to 2030, according to Grand View Research. It highlights the increasing demand for outsourced formulation development services.
This vibrant growth underscores Turkiye’s rising reputation as a competitive outsourcing destination in multiple sectors, drawing global businesses seeking quality and value.
Why growing businesses outsource to top BPOs in Turkiye
Growing companies face constant pressure to scale fast, control costs, and stay competitive. Many global firms now look to Turkiye as a practical outsourcing destination that balances quality, efficiency, and long-term value.
Here’s why:
Strategic location that supports global operations
Turkiye sits at the crossroads of Europe and Asia, giving organizations convenient access to multiple markets and time zones.
Geographic advantage supports nearshore and offshore operations, allowing companies to manage regional customers without major delays or communication gaps.
Cost efficiency without sacrificing quality
Lower labor and operational costs make outsourcing attractive for growing organizations. Businesses gain access to professional services at competitive rates compared to Western Europe and the US.
This financial advantage helps companies allocate resources toward innovation and expansion.
Skilled and future-ready workforce
Turkiye offers a large talent pool supported by strong academic programs, particularly in STEM fields.
BPO providers employ professionals skilled in customer service, accounting, human resources, IT support, and software development. Many firms also adopt automation and AI tools to boost productivity and accuracy.
Strong government and economic support
Public policies encourage outsourcing growth through tax incentives, infrastructure investment, and digital transformation initiatives. A steadily modernizing economy attracts foreign investment and supports long-term partnerships between service providers and international clients.
Broad industry and service coverage
BPO firms in Turkiye support key sectors such as banking and finance, telecommunications, retail, healthcare, and travel. Healthcare outsourcing continues to expand due to rising service demand, while customer service and back-office functions remain core offerings.
These advantages explain why growing businesses increasingly partner with the top BPOs in Turkiye to achieve scalability, operational efficiency, and sustainable global growth.
Top global outsourcing list
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Top 40 BPO companies in Turkiye
We’ve gathered 40 of the top BPO companies in Turkiye companies from across the world that can farm out services to:
1. Corpshore Solutions
Corpshore Solutions is a global powerhouse for operational excellence, providing tech-integrated BPO and IT outsourcing across six continents, including LATAM, the GCC, and Africa.
They distinguish themselves as a strategic partner that blends massive scale with localized expertise, supporting over 35 major languages. Beyond traditional support, Corpshore specializes in high-complexity domains like AI development, RPA integration, and software engineering.
Their agile model serves everyone from high-growth startups to Fortune 500s, delivering tailor-made solutions in finance, healthcare, and eCommerce.
By merging advanced cloud technologies with a vast multilingual talent pool, Corpshore drives sustainable, borderless growth for modern enterprises.
For a further look at Corpshore Solutions, see their company page.
2. AssissTT
AssisTT operates as a leading outsourcing and customer experience provider and a wholly owned subsidiary of Türk Telekom since 2007. It designs end-to-end customer journeys supported by advanced technologies and industry-specific solutions.
AssisTT delivers contact center services, digital solutions, quality management, and outsourcing operations across sectors such as healthcare, finance, telecommunications, retail, and energy. Its experienced teams support uninterrupted 24/7 service delivery while adapting quickly to changing customer behaviors.
3. Vanad Interactions
VANAD Interactions is an Istanbul-based customer interaction specialist founded in 2023, building on two decades of experience in human-centered communication. Its featured services include call center services, customer service outsourcing, email marketing, and content moderation for global clients.
VANAD Interactions combines attentive human engagement with smart technology to create meaningful customer connections. Every interaction supports learning, innovation, and process optimization, helping organizations improve accessibility and achieve sustainable growth through impactful customer experiences.
4. iMA Contact
iMA Contact began as a marketing agency in 2005 and evolved into an international customer contact center serving businesses across multiple markets.
The company focuses on proactive customer service strategies, personal attention, and efficient problem resolution. Its well-trained agents anticipate customer needs and address concerns quickly through structured guidance and continuous improvement.
iMA Contact helps organizations strengthen customer relationships, increase loyalty, and improve conversion rates through high-quality and responsive service delivery.
5. Coorbiz
Coorbiz delivers sales, marketing, and after-sales outsourcing solutions under the principle that every business path leads to the customer. Supported by an experienced team and advanced technology, the company helps organizations improve operational efficiency, optimize costs, and accelerate growth.
Coorbiz serves industries such as banking, fintech, insurance, e-commerce, energy, and startups. Its performance-driven approach focuses on measurable outcomes while operating in full compliance with legal and industry standards.
6. Tempo BPO
Tempo BPO has provided customer experience and information technology outsourcing services since 2002. The company evolved from call center operations into an international provider supporting more than 40 brands.
Tempo BPO combines human expertise and technology to streamline business processes across sectors such as telecommunications, finance, media, e-commerce, and retail.
Its agile structure, strong sales capabilities, and international presence enable fast decision-making and continuous innovation.
7. EchoCCS
EchoCCS positions itself as a business process transformer focused on technology-driven customer experience solutions. Powered by AI-assisted AIX technologies, the company supports over 250 brands across more than 20 industries.
EchoCCS delivers CX strategy development, operational support, digital transformation, and omnichannel customer engagement. Its productivity-oriented processes help organizations optimize operations and manage customer journeys more effectively while building scalable and future-ready service models.
8. Simple Group
Simple Group is a telemarketing and services company founded in 2015 and headquartered in İzmir. As one of the top BPOs in Turkiye, it is well known to deliver value-driven projects through strong human, technical, and logistical resources.
Simple Group supports clients across Turkiye and Europe through multiple branches and a disciplined management structure.
Its expertise spans telemarketing operations, sales training, and offshoring solutions, guided by a professional approach that reflects a strong European work ethic.
9. Quandatum
Quandatum is an Istanbul-based outsourcing firm founded in 2022 that specializes in AI-powered sales solutions. The company manages end-to-end sales processes through data-driven strategies, automation, and multi-channel communication.
Quandatum offers specialized services such as sales outsourcing, email marketing, social media marketing, and CRM consulting. Its results-focused operating model allows businesses to scale revenue activities while concentrating on core growth objectives.
10. Xact Solutions
Xact Solutions is a customer relationship and sales outsourcing provider headquartered in Antalya with over 15 years of industry experience. It employs more than 120 trained professionals who deliver inbound and outbound sales, appointment setting, cross-selling, win-back campaigns, and receivables management.
Xact Solutions also offers digital marketing services, including SEO, SEM, web design, and social media management, supporting customized and performance-oriented client engagements.
11. PractiCall Solutions
PractiCall Solutions is a Turkiye-based call center and communication services provider with over 15 years of industry experience. This third-party solutions provider offers 24/7 outsourcing services across direct sales, marketing, human resources, customer management, and complaint handling.
Supported by advanced technology and strong sector expertise, PractiCall Solutions serves more than 100 domestic and international clients. Its value-added service model, steady growth, and commitment to service quality position it as a trusted long-term outsourcing partner.
12. CCR
CCR delivers cloud-based call center solutions and cloud migration consulting for modern businesses. The company helps organizations transition data, applications, and workflows to scalable cloud infrastructure while minimizing operational disruption.
CCR’s cloud-based call center platform supports easy management, rapid scalability, and advanced analytics.
These capabilities allow businesses to improve customer experience, boost productivity, and make data-driven decisions through a flexible and technology-focused outsourcing environment.
13. CottGroup
CottGroup is a holistic consulting and outsourcing organization delivering integrated solutions across consulting, technology, training, and operations management. It serves more than 500 clients across 40 industries, including global market leaders in finance, software, and e-commerce.
CottGroup combines global partnerships with strong local expertise to balance people, processes, and technology. Its comprehensive service model supports businesses at every stage of growth through practical and scalable solutions.
14. Conectys
Conectys is a global customer experience and BPO solutions provider with over 20 years of industry expertise. Its specialized outsourcing services include CX management, content moderation, data annotation, and AI-powered solutions at scale.
Conectys blends human expertise with automation, advanced analytics, and large language models to support peak demand and complex digital ecosystems. Its agile mindset and strong ethical focus help global brands optimize customer interactions and future-ready operations.
15. Procat
Procat specializes in innovative customer experience and contact center solutions designed to meet complex business requirements.
The company delivers inbound and outbound support, technical services, sales, and collections through customizable technologies developed in its R&D center.
Procat focuses on niche and scalable CX operations while supporting multilingual workforce recruitment. Its tailored service model helps businesses improve customer satisfaction, operational efficiency, and long-term engagement across multiple industries.
16. Yazılım Koçu
Yazılım Koçu provides AI-driven automation and digital transformation solutions that help businesses improve efficiency and accelerate decision-making. This outsourcing firm develops custom AI agents trained on internal business data to automate operations and support autonomous decision processes.
Yazılım Koçu follows an agile methodology covering discovery, development, integration, and continuous optimization. Its solutions integrate seamlessly with existing ERP, CRM, and accounting systems to create unified and intelligent operational environments.
17. Global Bilgi
Global Bilgi is a leading customer experience provider founded in 1999 as a Turkcell group company. The organization employs over 16,000 professionals across 15 locations and serves multiple industries, including telecommunications, finance, retail, aviation, and public services.
Global Bilgi enhances traditional call center services through digital, technological, and consulting solutions such as RPA, chatbots, speech analytics, and experience design to deliver end-to-end CX excellence.
18. ETB Support Solutions
ETB Support Solutions is a global BPO provider founded in 2003 with a strong people-first philosophy. The company operates internationally with offices across Türkiye, Europe, and South America and employs more than 1,700 professionals.
ETB Support Solutions delivers customer-focused outsourcing services built on transparency, innovation, and employee empowerment. In Türkiye, the company stands as the largest Dutch-speaking BPO provider, supporting authentic customer and employee experiences.
19. Vetraco Group
Vetraco Group is a call center outsourcing provider founded in 2009, delivering professional customer communication services for domestic and international markets.
Supported by advanced technology and skilled teams, the company manages end-to-end telephone customer interactions.
Vetraco Group emphasizes trust, quality, and innovation in every engagement. Its expanding service network helps businesses strengthen customer relationship management through clear communication and efficient call center operations.
20. PayrollTürkiye
Based in Istanbul, PayrollTürkiye provides comprehensive payroll and HR outsourcing solutions for modern organizations. They focus on managing complex local employment legislation, allowing businesses to operate with confidence in the Turkish market.
Operating under the CottGroup® umbrella, the company serves over 300 global clients, including Fortune Global 500 firms.
PayrollTürkiye delivers payroll outsourcing, PEO, relocation, and full HR services supported by in-house software and strict compliance standards. Its multilingual reporting, strong certifications, and rapid response model support reliable workforce management.
21. Patika Global Technology
Patika Global Technology is a technology consulting and outsourcing company founded in 2011. The firm partners with enterprise clients to deliver digital transformation through solution consulting, cloud technologies, software development, and outsourcing services.
Patika focuses on deep business analysis and agile execution to address real operational challenges. Operating across Türkiye, the UK, and the US, the company supports long-term transformation through customer-centric design and world-class project delivery.
22. Creafone
Creafone delivers professional call center and multilingual outsourcing services through a customer-first operating model. It builds close partnerships that focus on real business challenges rather than incremental improvements.
Creafone offers flexible and budget-friendly customer service solutions designed to scale across global markets. Driven by strong commitment and accountability, the firm continues to expand its international presence while staying true to its core values and performance-driven culture.
23. ERAI Turkey
ERAI Turkey supports international companies entering and expanding within the Turkish market. The firm offers consulting, operational support, financial management, digital solutions, and flexible office services.
ERAI Turkey combines market intelligence, legal advisory, and hands-on execution to reduce risk and control costs. Its client-centric approach helps businesses build local partnerships, scale operations, and achieve sustainable growth through personalized, end-to-end support.
24. Bluecom
Bluecom is an Istanbul-based call center services provider with over 20 years of industry experience. This outsourcing company delivers AI-powered, omnichannel customer communication solutions supported through data analytics and multilingual capabilities.
Bluecom operates 24/7 and serves more than 150 organizations across multiple sectors. Its technology-driven approach helps brands improve customer satisfaction, streamline processes, and strengthen market presence through consistent and responsive customer engagement.
25. AsBerg
AsBerg Group is a call center outsourcing provider founded in 2006 and recognized for German-language customer services. It supports European and Turkish clients across telecommunications, finance, and insurance sectors.
AsBerg combines modern office infrastructure, a professional workforce, and flexible management practices. Its international experience and advanced technology allow the firm to deliver high-volume customer communication and sales operations with consistent quality.
26. Direct Scouts
Direct Scouts Istanbul is an omnichannel customer experience solutions provider established in 2008. The company offers multilingual support across voice, live chat, email, social media, and messaging platforms.
Direct Scouts serves global brands through three locations and supports seven languages. Its customer-focused service model blends operational expertise and digital channels to deliver personalized and efficient customer interactions at scale.
27. Manpower Turkey
Manpower Turkey is a workforce solutions and recruitment firm delivering comprehensive HR and outsourcing services. As part of the global Manpower Group, the company supports clients across talent acquisition, staffing, payroll outsourcing, RPO, PEO, and BPO services.
Manpower Turkey combines local market knowledge and global reach to connect organizations with skilled professionals and scalable workforce solutions.
28. DCS Communication Center
DCS Communication Center is a customer communication specialist with 30 years of industry experience and operations in Türkiye since 2003. It employs thousands of professionals and delivers multilingual support in over 32 languages.
DCS Communication Center focuses on tailored customer communication solutions supported by technology and long-term partnerships. Its people-driven values and consistent service quality support lasting client relationships across global markets.
29. Concentrix
Concentrix is a global technology and services leader delivering integrated, end-to-end business solutions at scale. This third-party services provider designs, builds, and runs customer experience and digital transformation programs powered by technology and analytics.
Concentrix supports leading global brands through modernized systems and intelligent operations. Its human-centered and tech-driven approach helps organizations solve complex challenges and drive measurable business outcomes.
30. Delta Research Turkey
Delta Research Turkey operates as part of Delta Research Spain SLU, a European B2B and B2C service provider founded in 2014. It specializes in telemarketing, CRM, and customer support services delivered through a multinational team.
Delta Research Turkey emphasizes human-centered engagement to create meaningful customer experiences that strengthen relationships and support sustainable business growth.
31. Teleperformance Turkey
Teleperformance Turkey operates as part of a global digital business services leader supporting top brands worldwide. It combines global scale with strong local expertise to deliver digitally powered customer experience solutions.
Teleperformance Turkey serves clients across digital CX, artificial intelligence, trust and safety, back-office processing, and multilingual support. It helps organizations streamline operations responsibly.
Its technology-driven approach, diverse talent base, and work-from-home capabilities support sustainable growth while strengthening customer relationships across industries.
32. InterCall BPO
InterCall BPO delivers multilingual customer service solutions for European and global brands from its operations in Turkiye. Founded as an offshore contact center specialist, the company supports industries including travel, telecom, e-commerce, healthcare, and logistics.
InterCall BPO provides inbound and outbound calls, sales support, chat, email, collections, and back-office services in more than 12 languages. Strong technology, cultural expertise, and an agile team help clients enhance customer experience and operational performance.
33. Mplus
Mplus operates as a leading business process technology outsourcing provider with a strong presence in Turkiye and Southeast Europe. It supports hundreds of regional and global clients through an integrated portfolio combining contact center services, IT solutions, and workforce management.
Mplus focuses on scalable, flexible, and cost-effective service delivery supported by secure infrastructure and advanced technologies. Its customer-centric philosophy transforms every interaction into measurable value while strengthening long-term partnerships.
34. Conduent Antalya
Conduent Antalya delivers digital business process services that improve performance, efficiency, and customer experience.
As part of a global organization serving commercial, government, and transportation sectors, the Antalya operation supports large enterprises through analytics, automation, and process expertise.
Conduent works with Fortune 100 companies and public institutions worldwide, helping them modernize operations and manage customer interactions effectively. A skilled workforce and advanced technology enable consistent, high-impact outcomes.
35. CeyBer
CeyBer provides customer communication and call center management services for leading Turkish and international brands. With more than a decade of industry experience, this reputable BPO delivers multilingual voice and digital solutions across multiple sectors.
CeyBer operates large-scale contact center facilities supported by robust quality monitoring and reporting processes. Its experienced team helps organizations optimize operations, improve customer satisfaction, and scale globally through reliable, performance-driven outsourcing services.
36. Temp Team
Temp Team operates as an international customer experience partner with active operations in Turkiye and Europe. It supports businesses through sales advisory, customer service, customer acquisition, and accounts receivable management.
Temp Team combines structured processes with motivated professionals to deliver consistent service quality across markets. Its cross-border expertise helps brands strengthen customer relationships while reducing operational complexity.
A growth-driven culture positions Temp Team as a trusted outsourcing partner.
37. WEngage
WEngage delivers multilingual customer engagement solutions from its operations in Turkiye and across Europe. With decades of experience, the company combines skilled teams, certified processes, and advanced technology to support authentic customer interactions.
WEngage offers onshore, nearshore, and offshore services across multiple communication channels. Cultural awareness and language expertise allow the company to connect brands with diverse audiences while maintaining consistent service standards across international markets.
38. Platin Outsourcing
Platin Outsourcing specializes in accounting, payroll, and business support services for multinational and local companies in Turkiye. Established as a market leader, the firm supports hundreds of clients through technology-driven processes and experienced professionals.
Platin Outsourcing also provides recruitment services, application development, and secure archiving solutions. Strong international partnerships expand its global reach while preserving the advantages of a trusted local provider focused on accuracy, compliance, and operational efficiency.
39. Namaa Solutions
Namaa Solutions delivers customized IT and business process solutions for organizations operating in diverse industries. It supports digital transformation through software development, ERP systems, e-learning platforms, and SaaS solutions.
Namaa Solutions applies agile methodologies and modern technologies to deliver scalable, results-driven outcomes. Its collaborative approach and sector expertise help clients optimize operations, accelerate growth, and build sustainable digital ecosystems.
40. Komtaş
Komtaş focuses on building data-driven and AI-powered solutions for smart businesses of the future. The company operates as an ecosystem-based organization that combines technology, innovation, and collaboration to create shared value.
Komtaş supports digital transformation through knowledge-based models aligned with social and environmental responsibility. Its transparent governance structure and commitment to innovation position the company as an emerging global player in advanced business solutions.
Tips on choosing the right BPO in Turkiye
Selecting a BPO partner goes beyond comparing prices or service lists. A strong choice aligns operational goals, company culture, and long-term growth plans.
Businesses that approach outsourcing strategically gain more value and build partnerships that scale alongside their needs:
- Define business objectives clearly. Clear goals help companies match outsourcing requirements with the right expertise, service scope, and delivery model.
- Evaluate industry experience. BPO providers familiar with specific sectors such as finance, healthcare, retail, or technology understand compliance needs and operational challenges.
- Assess service flexibility. Scalable solutions allow organizations to adjust volumes, channels, or services as market demands change.
- Review technology capabilities. Modern platforms, automation tools, and analytics improve efficiency and support data-driven decisions.
- Examine workforce quality. Skilled teams, strong training programs, and low attrition rates reflect service reliability and performance consistency.
- Check data security and compliance standards. Certifications, regulatory adherence, and secure systems protect sensitive business information.
- Consider communication and cultural alignment. Language proficiency and cultural awareness support smoother collaboration and better customer interactions.
- Analyze performance metrics and transparency. Clear reporting structures help track productivity, quality benchmarks, and continuous improvement.
- Seek proven client success stories. Case studies and long-term partnerships demonstrate credibility and operational maturity.
Companies that apply these criteria gain a clearer path to selecting partners aligned with the top BPOs in Turkiye, supporting sustainable outsourcing success and global expansion.
Frequently Asked Questions (FAQs)
This section covers the frequently asked questions when exploring outsourcing opportunities in Turkiye:
How long does it take to onboard a BPO partner in Turkiye?
Onboarding timelines vary based on service scope and complexity. Many BPOs complete initial setup within a few weeks, including team training, system integration, and pilot testing before full-scale operations begin.
Do Turkish BPOs support multilingual operations?
Many providers offer multilingual support, especially for English, German, Arabic, and European languages. This capability allows companies to serve diverse markets through a single outsourcing partner.
What contract models do BPOs in Turkiye usually offer?
BPO firms commonly provide flexible models such as fixed-cost, per-agent, performance-based, or hybrid contracts. This flexibility helps businesses align outsourcing spend with operational goals and growth stages.
Independent
