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Recruitment Process Outsourcing (RPO)

Definition

What is recruitment process outsourcing?

Recruitment Process Outsourcing (RPO) can refer to handling the entire recruitment process or be tasked with providing talent to satisfy specific project requirements. Ultimately, an RPO provider, as opposed to a recruiter, will work with the business and management team to be able to meet their staffing requirements.

Much like everything in the outsourcing industry, it is a relationship between companies and experts to clarify their business needs and create strategies to address them. Similarly, companies and business owners can choose the degree to which they commit to developing that relationship, depending on their time, focus, and resources.

How does the recruitment process outsourcing work?

Our Hudson RPO quality recruitment outsourcing program blends dedicated recruiters, technology, and best practice hiring processes to transform an organization’s talent acquisition function. 

Aligned to your hiring managers, RPO solutions drive the end-to-end recruitment process from forecasting to sourcing, assessing, placing, on-boarding, and reporting while utilizing expertise, innovative technology, and key performance indicators.

Through clearly defined processes and deep specialization, RPO solutions can dramatically reduce cost-per-hire, time-to-hire, and attrition, plus measurably improve quality of hire, reporting, and scalability, delivering you a far greater return on investment.

RPO recruitment definition

Through a complete set of external recruiting tools, recruitment process outsourcing can support part or all of your company’s permanent staff hiring. RPO recruitment helps you find the appropriate talent efficiently by providing process excellence, a scalable model, cost savings, and market information.

Your RPO recruitment strategy may be customized to include a specific collection of services that are suited to your company’s goals, needs, and recruitment difficulties. Recruitment resources may be scaled up or down in response to changing hiring demands, giving your company a lot of flexibility.

Benefits of recruitment process outsourcing

At its best, recruitment process outsourcing is an ongoing process that starts from understanding the business environment and vision to branding the business as an employer that attracts the ideal talent, all the way to acquiring, hiring, and onboarding new talent needed by the business teams.

Outsource Accelerator provides you access to Recruitment Process Outsourcing suppliers from the Philippines starting from $6 per hour, where you can save up to 70% on staffing cost. We make it easier for clients to learn about, and engage with recruitment process outsourcing.

Benefits of recruitment process outsourcing
Benefits of recruitment process outsourcing

The outsourcing recruitment process has numerous benefits over traditional hiring methods. It makes use of existing talent resources and innovations to find the best applicants depending on the needs and preferences of companies.

Some benefits of the recruitment process outsourcing are as follows.

Improves scalability and flexibility of recruitment

Most organizations’ recruiting requirements differ throughout the year, depending on established targets and goals. In these situations, determining the exact number of employees necessary for maximum workplace efficiency can be difficult. 

A competent recruitment process outsourcing firm will recognize this and handle it with ease. Recruitment will be done on a project or on-demand basis, based on analyzing the specific requirements of diverse businesses. 

It ensures that the right number of the most competent workers are needed to fill workforce roles at all times. Further, companies must adapt rapidly to the ever-changing market environment.

Provides access to an exclusive talent pool

Without the services of a recruitment process outsourcing provider, acquiring the essential talent required to meet corporate goals and objectives may be a problem.

In addition, deploying an RPO solution can help you take a more controlled approach while ensuring a high-quality partnering service.

The majority of well-known RPO providers have a thorough, broad database of complicated individuals required to fill critical employment positions. 

The demonstrated experience of recruitment process outsourcing providers, when combined with their exclusive access to these highly desired talents, will make it easier for client firms to obtain the services of in-demand candidates. 

Lessens the burden in HR Department

Using a skilled recruiting service provider will relieve stress on the human resources department and boost efficiency and production significantly.

When all parts of recruiting are handled by a recruitment process outsourcing agency, HR can focus more on dealing with internal issues that arise inside the company.

Provides a robust recruitment service

Recruitment process outsourcing is ideally committed to making a full recruiting solution to the businesses they represent, especially to their experience and exclusive access to internationally sourced talent.

From the target candidate screening process through the testing phase and final employment, these recruitment outsourcing services will pay close attention to the smallest of details to offer the finest prospects potential.

What services does an RPO offer?

The services provided by recruitment process outsourcing are not limited to filling roles. Their objective is to guide you in improving your overall recruitment techniques.

As a response, here are a few factors to expect from recruitment process outsourcing.

Complete assistance with the hiring process

Your recruiting manager will benefit from an RPO’s assistance with their tasks. Companies can rely on professional recruitment services to bring the potential individuals to work who can be approved by you, the hiring manager, and your RPO.

The use of advanced technology

To discover candidates, a recruitment process outsourcing will not use traditional approaches. Instead, they’ll employ technology that interacts with other leading candidate-sourcing platforms. This will allow you to reach out to a larger pool of qualified individuals.

Monitoring

Clients will be able to see progress using real-time portals and dashboards provided by recruitment process outsourcing. Over time, this will assist the management in improving the hiring process.

Consulting and evaluating

Many RPO providers will provide consultation services if you want further assistance. They will assist you in evaluating your existing recruiting practices and making intelligent suggestions for improvement.

Outsourcing FAQ

What is a Customer Service?

What is customer service?

Customer service is a process of delivering a product or service to a customer in an efficient, accessible, cost-effective, and satisfying manner. It is creating a relationship that involves trust and builds loyalty, even after the delivery is made. Customer service is knowing how to deal with customers and understanding their needs and wants. It is finding what customers want during the entire process of delivering the product or service.

Excellent customer service is knowing when to ask the right questions to get the correct answers. It is listening wholeheartedly to your customers as if you’ve known them for a very long time. Excellent customer service is learning to adapt and provide solution to each individual client. It is discovering the right level of judgment then and there. Most importantly, in-depth knowledge of the products or services you offer is the ultimate foundation of a great customer service experience. Communication skills, creating the right environment, and being friendly aren’t enough if you don’t have in-depth knowledge of the product or service that your company offers.

Outsourcing of customer service

Outsource Accelerator provides you the best customer service outsourcing companies in the Philippines, where you can save up-to 70% on staffing cost. We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

What is Digital Marketing?

What is digital marketing?

Digital marketing is the use of a management strategy that incorporates electronic products and services. Digital marketing may apply to the use of content marketing, social media marketing, or affiliate marketing to increase brand or business awareness. 

Businesses use different marketing strategies to reach more customers and deliver the information they can use in decision making. At the heart of digital marketing is defining clear goals. Without these goals, digital marketing would be a waste of time, effort, and financial resources. 

Types of digital marketing

Digital marketing campaigns require both creative and technical aspects to work. These include:

Content marketing Search engine optimization Social media marketing Email campaigns Affiliate marketing

A digital marketing campaign can either be paid or free. Paid marketing campaigns might have a better chance of being successful than with free marketing. However, one can’t rely on just paid marketing efforts. You still have to ensure you aren’t wasting valuable resources.

Outsource digital marketing

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with outsourcing digital marketing.

What is Human Resources?

What is human resources?

People are considered a crucial asset to any company. The human resources team is responsible for transitioning companies and organizations into a more people-involved and developmental association. The HR trains and develop employees according to company values and goals. Employees make the company grow. The company, in return, develop these employees better individuals in their chosen fields.

It is vital for employees to be motivated and be placed in a healthy environment. However, the human resources department is also involved in dealing with an employee's disciplinary action as needed. Every company or organization has its own house rules and policies that employees are supposed to abide and follow.

Outsourcing human resources

The HR workforce’s goal is to recruit people who have the right qualifications that are specific to the job description. They should not compromise the company's standards and must evaluate them thoroughly. HR is an essential part of a business, and it is their responsibility to equip the business with an efficient and productive workforce.

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with outsourcing human resources.

What is Business Process Outsourcing (BPO)?

What is Business Process Outsourcing BPO?

Business Process Outsourcing (BPO) is the engagement of services from a third-party provider. BPO uses various technology-enabled services to hasten the delivery of services. The business activities could be back-office such as, but not limited to, payroll, accounting, human resources, or front office jobs like customer service, sales, and marketing, etc. In the case of content providers, these business activities could mean hiring writers, remote editors, or virtual assistants.

BPO speeds up processes and enhances efficiency. Companies that outsource some of their business activities use their time on core services and competencies. With this shift in focus, companies improve their current processes that may result in improved customer satisfaction. BPO helps companies divert their resources to more critical business strategies. Often, companies find it impractical to hire a full-time position in-house because of the cost associated with doing so.

How does Business Process Outsourcing work?

When a business engages an external specialist to manage and operate some of its internal processes, it's referred to as business process outsourcing. Such ‘processes’ include customer service, accounting and finance, or sales. It is different from hiring an agency to do specific tasks, as the outsourcing provider (BPO) is more concerned with the ongoing production of labour-intensive tasks, instead of the higher-level strategy and guidance.

Now, business process outsourcing has broadened and is more akin to staff augmentation, or staff leasing.

What are the benefits of business process outsourcing?

There are many benefits to outsourcing, as well as some downsides and risks. The common benefits include:

Cost savings: significant savings of up to 70%, leveraging the lower global salaries Global market: access to a bigger employment pool of talent Global presence: having operational across the globe increases trade opportunities Flexible workforce: reduces internal local labour and employment compliance obligations Leverage skill: leveraging the skills of other specialist companies Focus: enables the client company to focus on their core functions

 

Business process outsourcing examples

The business process outsourcing sector is a vast industry, generating over $200bn annually, and employing many millions of people worldwide. Some examples include:

Big enterprise

Facebook and Uber outsource many of their operational functions, including content moderation for Facebook, and customer service for Uber

Medium-size businesses

A medium business with 50-500 staff might outsource the labour-intensive accounting and finance functions to a team in the Philippines.

Small business and entrepreneur

It is common for small business owners to have a Virtual Assistant (VA) working for hem full time, remotely from the Philippines.

What are the different types of BPO?

The type of business process outsourcing can be characterised by their specialisation, location, and size.

Generalist or specialist BPOs

Business process outsourcing is in the human resources and professional services sector. However, their services extend across all industries. The majority of BPOs are generalist, in that they offer a full range of professional services, although some specialise in certain verticals (ie accounting, or animation).

Location

Business process outsourcing typically operates form developing nations such as the Philippines, India, and Colombia. They typically have cheaper cost-of-living and bigger populations. Different locations offer different advantages.

Size of BPO

The bigger BPOs employ more than 250,000 people. They are huge, global operations. Medium-sized BPOs range from 500-5,000 staff and offer a full range of services. The smaller BPOs might have 1-500 people.

Functions of business process outsourcing

Collectively, business process outsourcing provides any kind of staffing solution. Common functions of BPO include:

Finance and accounting: operational, technical and specialist functions Healthcare: various functions of the backend of the healthcare and health-insurance industries Creative and content: everything from post-production of Hollywood movies to newspaper and website content Tech, IT and development: network management, web and app development and maintenance Sales & customer support: ongoing sales and customer operational support and delivery Marketing: ongoing marketing, communication and branding activities Talent and HR: externalising the management of company HR, recruitment and compliance Administration: general business administration and operational activities Top BPO companies in the world's top outsourcing hubs

A wide range of BPO companies in different parts of the world provide utmost services to their Western and local clients. Many of them have even earned awards and recognitions by award-giving bodies due to their performance on both the roles they take and on their way of taking care of the employees.

Check out the top BPO companies in several outsourcing destinations below:

Top BPO companies in the Philippines Top Indian BPO companies Top South African BPO companies Business Process Outsourcing (BPO) services

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 4,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, business process outsourcing.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.