Business process outsourcing (BPO) is a rapidly expanding industry. It provides its workforce with several prospects for professional advancement and improvement in their career.
BPO partners and companies continuously strive to enhance their operations by implementing cutting-edge technology and methods.
Why should you choose BPO as a career? Entering the industry will expose you to different cultures, business practices, and etiquette.
As a result, a career in BPO allows you to meet, learn from, and collaborate with professionals who are the best in their field.
Various reasons for choosing the BPO industry as a career vary from person to person.
Single people may prefer this career for advancement. They start their career path by working in call centers as a foundation for their desired roles in other sectors
Meanwhile, married people or individuals with kids may choose this career for compensation and benefits.
Why choose a career in BPO
In this day and age, a BPO industry career allows employees to work towards career advancement.
Since new hires do not need to be veterans in their respective fields, people can easily enter the workforce even if the only thing that they have is the determination to find respectable work.
Here are the most common reasons why people, single and married alike, choose BPO:
BPO companies offer competitive salary packages and benefits
There’s no denying that the BPO industry is among the highest-paying jobs in the world. Saving money becomes more comfortable because of this.
Aside from the monthly salary, being in the outsourcing business allows you to gain access to several benefits including health insurance, extra payment for night shifts, performance-based incentives, and quota or complete attendance incentives.
BPO companies are known to be generous when it comes to compensation. The question is, how are they able to do it even if the industry’s population continues to rise?
There are different reasons for different companies. If employees enjoy the perks that the company offers, this is a great picture that it is successful.
Most BPO companies are very generous regarding benefits. Life insurance, health benefits, family day, and scholarship programs are just some of the many they offer.
Career opportunities in the BPO sector are more than expected
Working in a BPO company deals more with call center services.
There are more roles offered in the BPO industry, ranging from entry-level to knowledge process outsourcing and professional services. Fresh graduates and employees looking for a career shift can learn and apply more technical skills and attain professional success through their work.
BPO companies have great facilities for their people
Jobs should never have to be burdensome. BPO companies have excellent facilities that offer relaxation to their people. After a shift, employees can enjoy amenities like a gym, sleeping quarters, a shower room, a game room, and even a karaoke room!
Contrary to the stereotypical belief that BPO is for wanderers, it is an excellent place to start a career ladder. BPO industries are very flexible regarding job positions, and there are many internal openings that a person can go for.
BPO companies are good in terms of work-life balance
Like other industries, BPOs give two off days to their employees. They also allocate enough vacation and sick leaves each year to help their staff avoid burnout and go to work with a clear mind.
Having enough days away from the office gives employees the time to enjoy the perks of working in the BPO industry. They also get to enjoy quality time with their loved ones.
In addition, human resources teams organize activities that can help with the staff’s personal and professional development.
However, just like any other thing, there are also reasons why outsourcing is bad (e.g., exposure of data or hidden costs). Despite this, they are avoidable with due diligence and research. The beneficial things about outsourcing outweigh those.
BPO companies offer career growth opportunities
BPO companies are the most viable option for employees looking for rapid career growth, especially in the Philippines.
There are BPO companies that provide upskilling and reskilling programs to their employees. This allows their professionals to acquire new skills not only in their line of work but also in other roles that can be outsourced.
For instance, some agents can start with being a data entry clerk and end up being a team leader in a span of a year or two. They are also given yearly job growth to help them climb the career ladder quickly.
Additionally, if you are put in a client-facing role or a customer support position, you can develop your communication skills in dealing with the clients of your firm.
BPO companies accept applicants even without prior job experience
Other industries usually prefer to hire applicants with a college or master’s degree.
Some of them let you go through a long line of tests — that even lasts for days — before rejecting your application in place of someone who has a long list of job experiences
The BPO industry does not work this way. Many BPOs are open to applicants who do not have a college degree.
They are the next best thing for high-school graduates, college undergrads, and those who are fresh graduates who are still building their industry experiences.
What is excellent in the industry is that most of these outsourcing agencies promise a one-day application process for individuals hoping to join their teams.
By joining the BPO industry, you can meet various individuals from different backgrounds, giving you a chance to widen your network of work colleagues and friends.
BPO companies are always in need of new talents
A continuously growing global outsourcing market means that they are always in need of new talents. Still struggling to find a job? BPO companies are here to accommodate you.
In the Philippines alone, the BPO industry opened over 20,000 jobs during the height of the pandemic.
Some companies even extended their offerings to include new skill sets such as graphic designers, web developers, data entry operators, and content managers. This signifies that no matter what your expertise lies, you can always find employment in BPO.
Most firms also do not discriminate against the age of their applicants. As long as you have good communication skills, are knowledgeable in specific skill sets, or are willing to undergo some training, then you can choose a career in the BPO industry.
BPO companies have a multicultural environment
Working in the business process outsourcing sector opens you up to a diverse work environment. Because your company’s clients can come from foreign countries, you could have a chance to connect different people with various cultures.
Often, outsourcing agencies provide a script or guidelines on how to interact with a specific culture. Answering calls not only from the United States but also from other countries is a great way for you to mingle with other cultures.
Finding a BPO career in the Philippines
The Business Process Outsourcing (BPO) industry has been thriving in the Philippines for almost four decades now. Starting small in the 90s, BPO has risen into one of the most significant economic contributors in the country.
The Philippines is also a host to hundreds of outsourcing agencies across its territory. This means that millions of job opportunities are open to locals who would like to join the movement.
If a BPO career is your dream job, or you are just interested in entering the workforce, then you can simply go to online recruitment websites and thousands of job postings will appear.
Outsourcing also offers several roles to applicants — such as accounting, data entry, customer support, call centers, or IT — which gives applicants a chance to explore the BPO industry via their fields of expertise.