- What are the Accounts that BPO Companies have in the Philippines?
What are the accounts that BPO companies have in the Philippines?
Considering all the reasons that were mentioned, here is a list of the type of accounts of what companies are outsourcing in the country:
For inbound calls:
• Banking and finance accounts
Banking and finance companies are companies that outsource IT services in the Philippines. Inquiries and complaints are dealt with immediately without disrupting the company’s daily operations.
• Products and services
Companies that choose to outsource in the Philippines also let the outsourcing companies handle their customer hotlines. Customer Service Representatives (CSRs) usually take orders from customers over the phone.
Order taking can take time and a lot of patience. The whole interaction depends on the rapport between the CSR and the customer.
• Technical support
When you are in the field of technical support, you will ask the questions to identify the problem. You will also need to give instructions to resolve the issues.
Seeing that Filipinos have a good command of the English language, this means lesser chances of miscommunication. Most of the time, the customers want help and advice regarding certain products. This Is why technical support accounts are also one of the most commonly outsourced accounts in the Philippines.
• After sales
After sales is the communication between the company and the customer after the initial acquisition or purchase of a product or service.
• Administrative coordinator
An Administrative Coordinator is someone who will maintain a systematic and harmonious flow of offshore operations. The position will require supervisory and managerial capabilities. It also requires excellent communications skills since the position bridges the gap between the employer and employees.
For outbound calls after sales:
• Lead generation
This is when you convert someone to be a prospective client. A person who is already interested in your products and services is a Lead. Lead generation then is the act of making ways to attract someone to become a lead.
• Sales calls
Businesses do strategic marketing to invoke excitement that will eventually lead to sales. One of these strategies is to make a sales call. This is when you set a face-to-face meeting with a prospective customer. This get-together is designed to generate sales eventually.
Chat and email support
Outsourcing of non-voice support is communicating with the customers via chat or email. Prompt response and acknowledgment of a customer’s query are essential to a quality customer service.
Chat and email support exist for customers who find it hard to communicate with another person or simply prefer not to.
Back office
The back office is an integral part of a business’ success. It mainly consists of administrative and financial responsibilities. It makes sure that the company complies with all the requirements and observes proper procedure with its daily operations.
This is often why companies outsource, so other tasks are completed with needless distractions of other financially unrelated concerns.
Ultimate guide to outsourcing
- Business Process Outsourcing: knowing the basics and its benefits
- Business Process Outsourcing and its advantages
- 10 reasons why you need to outsource your business
- a. It reduces and controls the operating costs but increases revenues
- b. It helps You maximize the use of external resources
- c. It enables the company to gain access to world-class capabilities
- d. It can free up internal resources for other purposes
- e. It Requires Little to No Initial Capital Investment
- f. It Provides You Access to Trained or Expert Specialists
- g. It Allows You to Focus on the Core Competencies of Your Business
- h. It Reduces the Training and Labor Costs of the Employees
- i. It Gives You Instant Access to World-Class Skills
- j. It Ensures 100 percent Security in the Billing Process
- What Are the Business Areas That You Need to Outsource?
- Different Types of Outsourcing that You Need to Know
- Staff Leasing vs. Seat Leasing vs. BPO vs. B-O-T
- Outsourcing vs. Offshoring: Knowing Its Difference and Importance
- Part I: A Simple Guide Before You Start Outsourcing Your Business
- Part II: How Are You Going to Outsource Your Business?
- Part III: Is Now the Right Time for You to Start Outsourcing?
- Myths and Misconceptions of Outsourcing: Is It Real or Not?
- Myth #1 - Outsourcing Lets You Lose Control of Your Business
- Myth #2 - Outsourcing Only Aims to Cut Your Operational Costs
- Myth #3 - Outsourcing Guarantees Lack of Knowledge on the Services
- Myth #4 - Outsourcing Is Only Limited to Big Businesses
- Myth #5 - Outsourcing Will Let You Lose the Privacy of the Company
- Myth #6 - Outsourcing Means Offshoring: There Is No Difference
- Myth #7 - Outsourcing Delivers Low-Quality Services and Outputs
- Myth #8 - Outsourcing Weakens the Economic Status of the Country
- Myth #9 - Outsourcing Adds Up to the Unemployment Rate
- Myth #10 - Outsourcing Is Not a Long-term Plan
- Myth #11: Outsourcing Is Only for Established Businesses
- Myth #12: IT Outsourcing Is Way Too Complicated for Small Businesses
- Myth #13: Healthcare BPOs Can Increase Expenses
- Myth #14: An In-house Sales Force is Cheaper Than Outsourcing
- Myth #15: Outsourcing Sales Force Destroys Company Branding
- Real-Life Success Stories: How BPO Continues to Change Lives
- Why Do People Choose the BPO Industry as Their First Career Venue?
- BPO as the Ladder to Success: 10 Stories of Firsthand Experiences
- The Philippines as the Top Outsourcing Destination
- What Made Outsourcing Skill Sets in the Philippines Different?
- 10 Reasons Why You Need to Outsource to the Philippines
- 1. The Philippines Is an English-Speaking Country
- 2. Labor Costs Are Lesser Than in Most Western Countries
- 3. You Can Hire Flexible, Skilled, and World-Class Employees
- 4. Filipinos Ensure High-Quality and Excellent Services
- 5. Filipinos Can Adjust to Any Time Zone and Working Schedule
- 6. You Can Focus on Handling the Core Competencies of Your Business
- 7. You Can Assure That You Are Paying the Best Salary Rates
- 8. Government Support
- 9. Ability to Multi-task Efficiently
- 10. Infrastructure Development
- What are the Accounts that BPO Companies have in the Philippines?
- Top Business Process Outsourcing Companies in the Philippines