Lee Kuan Yu, the long-time leader of Singapore, once said that “If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business”.
Astronomical costs, market saturation and of course, competition are just some of the reasons why business owners choose to lower their overhead costs. This helps them maximize their resources and increase their profit margins. This also enables companies to sustain themselves as well as the companies that do business with them.
Global outsourcing has grown rapidly in the Philippines over the past decade. Although the bulk of the clients are from American companies, a study conducted by the Philippine Institute for Development Studies (PIDS) showed that most Australian firms choose the Philippines as an offshoring/outsourcing destination.
Australian outsourcing examples
Here are some examples of Australian companies that are successfully outsourcing to the Philippines. As you can see, the companies are a mix of big and small, high-tech, and traditional – and they’re all able to harness the benefits of outsourcing for their operations and ultimately their clients.
1. Acumen Data
Acumen Data is all about smart information management solutions. Solutions that let businesses convert manual processes to automated processes which will make companies more efficient and profitable. With the company’s experience in working with different businesses, they have developed a solid methodology to determine a company’s precise need and to provide the most cost-efficient solution.
To know more about Acumen Data, visit their website.
2. Solectric Australia
Solectric is an innovative Australian company, driven by the passion to provide industry high-efficiency solar system installation solutions to their solar partners both in residential and commercial applications.
Solectric wants its customers to get the highest level of care throughout their tie-up with their solar customer. Which is why they take pride in having their own in-house team of certified solar installers and designers.
To know more about Solectric, visit their website.
3. Securitas Private Wealth
The Company’s name was taken from the Latin word for security. They are very passionate about providing financial security to their clients. Their company provides affordable financial advice to Australians.
To know more about Securitas Private Wealth, visit their website.
4. Star News Group
Star News Group is an independent Australian family owned media company and leading provider operating across Melbourne, Geelong, and the Yarra Ranges region. An innovative publishing company, Star News Group has a reputation for developing a diverse range of community publications.
To know more about Star News Group, visit their website.
5. Eview Group
It began in November 2006 in the bayside suburbs of the Mornington Peninsula, Victoria. Four individuals created a business with a vision and philosophy that has the sole purpose of exceeding client expectations in all aspects of the real estate process.
To deliver on that vision, the founding Directors knew that they would require the help of great people. They needed to align themselves with people who were not only professionals with superb talent but those with purpose and an innate DNA of going above and beyond what is normally expected.
To know more about Eview Group, visit their website.
6. Coastal Real Estate Group
is a locally owned family business that considers the clients’ best interests at heart.
The company believes the Great Australian Dream is about so much more than just the bricks and mortar from which it is made.
The Principal & Managing Director, Mason Garten, is a nationally recognized Elite Performer in Australasia’s largest real estate franchise group, and 4 consecutive year recipient of the News Limited Excellence in Print Media Award. Coastal Real Estate Group promises to deliver the highest levels of customer service and positive client outcomes.
To know more about Coastal Real Estate Group, visit their website.
7. Buzinga Apps
Australia’s leading user engagement-focused app development agency. Buzinga Apps specializes in designing and executing award-winning mobile experiences for businesses with large customer bases who are looking to scale and create a standout presence in their competitive markets.
To date, over 300 businesses from all over Australia and in 5 different countries have worked with Buzinga Apps to create NEW revenue streams, find NEW customers and enter NEW markets.
To know more about Buzinga Apps, visit their website.
During their time at Bain & Company, they noticed the power of fortuitous workers and consultants as a means to get support and expertise to supercharge organizations and create real change.
At that time, corporations lacked the ability to easily augment staff, build handpicked consultant teams, hire top individual short-term talent and engage with subject matter experts and boutique firms. They were also unable to hire elite business professionals available for deployment within days.
At the same time, they saw that more freelancers and firms in management, finance, marketing, HR, sales, operations, and technology wanted to have more flexibility and choice in the way they work and with whom they work.
To know more about Expert 360, visit their website
9. Omniveta Australia
Omniveta has its roots in Scandinavia, where they have been administering complex financial products on behalf of banks and other Financial Institutions for more than ten years.
Combined with a company philosophy of simplicity and transparency, this experience has helped secure their position as a trusted business partner beyond financial intuitions, culminating in Omniveta being awarded an exclusive contract to provide invoice factoring, invoice administration, and debt collection services to suppliers of the multi-billion Euro Femern tunnel project.
To know more about Omniveta, visit their website.
Optus has been investing in their networks. In their staff. And in sustainability. At Optus, they’re very much invested in giving Australians choice and keeping you connected.
To know more about Optus, visit their website.
Vodafone Hutchison Australia (VHA) is an Australian telecommunications company providing mobile voice, text and data services. VHA’s 4G network covers more than 22 million Australians. The company will launch fixed broadband services in 2017.
VHA is a 50:50 joint venture between Vodafone Group Plc and Hutchison Telecommunications (Australia) Limited. As of 31 December 2016, VHA’s customer base has grown to 5.56 million.
To know more about Vodafone, visit their website.
EcoMove is an Australian owned home “removalist” and storage company operating in Melbourne and surrounding areas. The EcoMove brand has been founded around delivering innovation through the use of eco-friendly plastic moving boxes to complement the friendly, professional moving service.
They offer customers the opportunity to hire these plastic-moving boxes for their moves as a sensible, eco-friendly and cost-effective alternative to purchasing cardboard moving boxes. These moving boxes are very easy to use for smaller, inner-city residences as they are stackable and can be delivered and picked up in the weeks surrounding your move. Eco Move offers a range of moving service packages enabling customers to choose the right, affordable service for their needs. Their experienced and professional staff are amongst the best in the business and can efficiently move you into your new home.
To know more about Ecomove, visit their website.
While outsourcing may not be something entirely new for most companies, some companies are still a bit wary to take the leap. If you want to cut the cost of labor without sacrificing the quality of work, outsourcing is the best solution.
In the past years, the Philippines has been one of the leading call center hubs in Asia, next to India, gaining approval from foreign investors. Although the BPO industry in the Philippines is still dominated by American firms, the Philippines is starting to gain a reputation in Australia as their preferred outsourcing destination.
Outsourcing to the Philippines is highly beneficial for Australian companies that want to drive growth and create more jobs both locally and abroad. Outsourcing plays a critical role in cost savings and business expansion.
Particularly, Australians should outsource to the Philippines because Filipinos are not only exceptional in most facets of the technological discipline, but also, culture and time zone likeness of the two countries can provide smooth communication between the two.
The high Filipino literacy rate, especially in the English language, and quality of the Philippine educational system have proven that Filipinos have a competitive advantage over other countries for outsourcing.
This article only covers 12 companies. There are many thousands more that are outsourcing and have great successes to share. Stay tuned – we’ll cover more of these soon…