Nice inContact vs. Top Competitors: Review, alternatives, features & pricing
Who are NICE inContact’s top competitors?
The main NICE inContact competitors are LiveAgent, Five9, Talkdesk, CloudTalk, and Genesys Cloud CX, and each one offers a strong cloud contact center alternative.
- NICE inContact (now NICE CXOne) leads on end-to-end customer experience tools.
- Rivals often win on price, ease of use, or a simpler setup.
- The best fit depends on your budget, team size, and support needs.
A cloud contact center is now a must-have tool for call center work. It is modern, efficient, and loaded with tools to push your customer experience goals to the next level.
In this space, NICE inContact (or CXOne, its latest update) is hard to beat. Still, it is worth looking at a few other products. So this guide compares NICE inContact competitors on features, pricing, and reviews.
NICE inContact overview
NICE inContact (now known as NICE CXOne) is NICE’s cloud contact center software. NICE handles more than 1 billion customer interactions a year. As a result, it stands out as a leading call center solution provider today.
NICE was founded in Israel in 1986 as Neptune Intelligence Computer Engineering. Much of its early technology was built for contact centers, financial services, and business intelligence.
Today NICE mainly serves outsourcers, enterprise contact centers, and government bodies. In addition, it has thousands of employees across more than 30 countries.
NICE inContact is known for its end-to-end CX approach. For example, the software blends digital entry points, journey orchestration, smart self-service, prepared agents, and a full performance suite.
NICE inContact services, product features, and pricing
NICE inContact gives your call center the right people, tools, and technology for a great customer experience. So its cloud contact center is cutting-edge and comes with the aspects below.
Services
NICE offers services in these areas, so you can focus more on your customers:
- Consulting and expertise: NICE helps businesses transform customer and employee experiences. It brings the right expertise, best practices, and solutions to build a top-quality call center.
- Training and education: NICE offers training taught by contact center experts, with on-demand access and skill checks.
- Support: NICE is a proactive partner for all your contact center needs. CXOne also comes with the CXsuccess care package and self-service support.
Product features
NICE’s products aim to set the next standard for great customer experiences. As a result, the software delivers smooth CX across the whole journey, using these features:
- Digital self-service: NICE meets customers at any stage with smart bots, virtual agents, and mobile engagement, so they find answers fast.
- Journey orchestration: NICE creates personal interactions that guide customers across their chosen channels.
- Workforce engagement: NICE gives agents the tools and data they need to drive their own performance.
- CX analytics: with the right information, NICE supports better decisions to improve productivity and customer satisfaction.
- Automation: NICE uses intelligent process bots as an extra workforce to support your staff.
- Open cloud platform: CXOne is a public cloud that gives you the reliability, security, and flexibility to grow globally.
If you want to see how this model works in general, our guide to contact center as a service (CCaaS) breaks down the basics.
Pricing
NICE CXOne does not offer a free version. However, interested clients can take a free 60-day trial. For custom pricing, you may request a quote.
NICE inContact’s top competitors
We have identified five of the top NICE inContact competitors in the CX space. For a wider view, you can also browse other contact center platforms on the market.
LiveAgent
LiveAgent grew out of a need for real-time customer service. Today it serves over 150 million users and more than 40,000 businesses worldwide.
LiveAgent is helpdesk software that turns customer messages into tickets for easy handling. So all communication is centralized, and agents manage it faster.
In addition, its helpdesk system comes with call center live chat, an IT service desk, and free knowledge base software.
Features
- Ticket management
- Live chat
- Call center
- Social media features
- Reporting
- Gamification
- Multilingual
- Support portal
- Mobile apps
- Security
- Browser extensions
- Integrations
Pricing
- Free
- Small business: $9/agent/month
- Medium business: $29/agent/month
- Large business: $49/agent/month
- Enterprise: $69/agent/month
NICE inContact vs. LiveAgent
| NICE inContact/ CXOne | LiveAgent | |
| Overall review | 4.2 | 4.7 |
| Ease-of-use | 4.2 | 4.5 |
| Customer service | 4.0 | 4.7 |
| Features | 4.1 | 4.6 |
| Value for money | 4.0 | 4.7 |
| Likelihood to recommend | 64.9% | 87.0% |
Five9
Five9 is a leading CCaaS platform that empowers your agents, managers, and wider business. So you can serve customers on their chosen channel and gain clear visibility into performance.
Five9 uses AI to turn the contact center into a powerful CX platform. In addition, it brings more than two decades of industry experience, serving 2000+ customers worldwide.
Features
- Agent call scripting
- Call center data importing
- Call center statistics
- Call conferencing software
- Call quality monitoring
- Do not call compliance
- Online contact database software
- PBX
- Speech recognition software
- Text-to-speech software
- Web callback service
- Toll-free numbers
Pricing
- Digital: $149 monthly
- Core: $149 monthly
- Premium: $169 monthly
- Optimum: $199 monthly
- Ultimate: $229 monthly
NICE inContact vs. Five9
| NICE inContact/ CXOne | Five9 | |
| Overall rating | 4.4 | 4.0 |
| Overall capability score | 4.4 | 4.4 |
| Evaluation and contracting | 4.3 | 4.4 |
| Integration and deployment | 4.3 | 4.1 |
| Service and support | 4.2 | 4.3 |
Talkdesk
Talkdesk says it offers a smarter way to reach the full potential of CX. It uses AI to help brands deliver smooth customer experiences and real business growth.
Talkdesk CX Cloud offers a full set of enterprise-level CX apps. As a result, you can build personal, productive, and profitable customer relationships that last.
Talkdesk also claims several wins. For example, it ranked first in G2 Summer Reports, the most of any CCaaS provider.
In addition, it is a repeat Leader in the Gartner Magic Quadrant for CCaaS. It is also a Leader in the Aragon Research Globe for Intelligent Contact Centers.
Features
- Self-service experience
- Omnichannel engagement
- Workforce engagement
- Employee collaboration
- Customer experience analytics
Pricing
- CX Cloud Essentials: $75/user/month
- CX Cloud Elevate: $95/user/month
- CX Cloud Elite: $125/user/month
- Experience Clouds: Request a quote
NICE inContact vs. Talkdesk
| NICE inContact/ CXOne | Livedesk | |
| Overall rating | 4.18 | 4.54 |
| Ease-of-use | 4 | 4.5 |
| Value for money | 4 | 4.5 |
| Customer support | 4 | 4.5 |
| Functionality | 4 | 4.5 |
*Software Advice: NICE vs. Talkdesk
CloudTalk
CloudTalk is a VoIP business calling tool for customer service and sales teams. It automates workflows and gives managers built-in analytics, so call efficiency improves.
CloudTalk also lets you shape your CX to fit your needs. For example, it comes with over 70 features and CRM integrations to collect and process all your call data.
Features
- Data and analytics
- Automation
- Scalability
- CRM integration
Pricing
- Free trial for 14 days
- Starter: $25/user/month
- Essential: $30/user/month
- Expert: $5/user/month
- Custom: Request a quote
NICE inContact vs. Cloudtalk
| NICE inContact/ CXOne | Cloudtalk | |
| Overall | 4.2 | 4.4 |
| Ease-of-use | 4.2 | 4.5 |
| Customer service | 4.0 | 4.3 |
| Features | 4.1 | 4.3 |
| Value for money | 4.0 | 4.2 |
Genesys Cloud CX
Genesys handles billions of customer experiences each year in over 100 countries. Its technology uses the cloud and AI to connect customer moments across marketing, sales, and service.
Genesys is also a longtime Leader in the Gartner Magic Quadrant for CCaaS. In addition, users rank it first in three of five critical capability use cases.
Features
- Voice and digital channels
- IVR and customer self-service
- Outbound dialing
- Workforce engagement management
- AI and automation
- Reporting and analytics
- Business communications
- Integrations and apps
Pricing
- Genesys Cloud CX 1: $75/month
- Genesys Cloud CX 2 (Digital): $95/month
- Genesys Cloud CX 2 (Digital + Voice): $115/monthly
- Genesys Cloud CX 3 (Digital WEM): $135/ monthly
- Genesys Cloud CX 3 (Digital + WEM + Voice): $155/ monthly
NICE inContact vs. Genesys Cloud CX
| NICE inContact/ CXOne | Genesys Cloud CX | |
| Overall rating | 4.18 | 4.32 |
| Ease-of-use | 4 | 4.5 |
| Value for money | 4 | 4 |
| Customer support | 4 | 4 |
| Functionality | 4 | 4 |
*Software Advice: NICE vs. Genesys
How to choose among NICE inContact competitors
Start with your budget and team size. For example, small teams may prefer LiveAgent or CloudTalk, while large ones may need Five9 or Genesys. In addition, weigh ease of use, support quality, and AI features. Many buyers also compare wider call center software and modern contact center AI software before they decide. Finally, a solid CX platform should scale with you as your call volume grows.
Frequently asked questions about NICE inContact competitors
Who are the main NICE inContact competitors?
The main NICE inContact competitors are LiveAgent, Five9, Talkdesk, CloudTalk, and Genesys Cloud CX. Each one offers a cloud contact center with its own strengths.
Is NICE inContact the same as CXOne?
Yes. NICE inContact is now branded as NICE CXOne. So the two names point to the same cloud contact center software.
Which NICE inContact competitor is cheapest?
LiveAgent tends to be the most budget-friendly. It even has a free plan, and paid tiers start at $9 per agent each month.
Does NICE inContact offer a free trial?
NICE CXOne has no free version. However, it does offer a free 60-day trial, and pricing is custom by quote.
Which competitor is best for large enterprises?
Five9 and Genesys Cloud CX both suit large contact centers. They scale well and bring strong AI, analytics, and workforce tools.
Key takeaways
- NICE inContact (CXOne) leads on end-to-end CX, but it faces strong rivals.
- LiveAgent, Five9, Talkdesk, CloudTalk, and Genesys are the top NICE inContact competitors.
- LiveAgent and CloudTalk often win on price and simplicity.
- Five9 and Genesys fit larger enterprises that need scale and AI.
- Match the platform to your budget, team size, and support needs.
Independent
