Top 40 BPO companies in UAE
List of BPOs in UAE
- Corpshore Solutions
- TASC Corporate Services
- Cupola
- PROCESS
- Back Office
- Fastlink Outsourcing
- BPO Accounting Services
- NSOL BPO
- Outsource Dubai
- Outsource Payroll Solutions (OPS)
- Ultimate HR Solutions (UHRS)
- TeleServices Company
- Allianze GCC
- Calltronics
- INSIGHTS
- Cybrix Technologies Solutions
- KBM BPO
- CubeZix
- Anush Technology
- Dubai Data Entry
- IT Benchs
- Appointment Setter Online
- Baden BPO & Software
- Contactopia
- DoFort
- iSon Xperiences
- Volga Tigris
- Tafaseel
- Abacus
- Raya CX
- CFT Consulting
- Sybrid
- Teleperformance UAE
- YellowStone Xperiences
- Fresa Technologies
- BidBat
- HatchTechs
- ERC International
- Belsons Digital
- Technopeak
Finding the right people for specialized roles remains a major challenge for many businesses. Skill gaps, limited local talent pools, and rising labor costs often slow growth and strain internal teams.
Companies also compete heavily for experienced professionals, which makes recruitment time-consuming and unpredictable. As a result, leaders increasingly look beyond local markets for scalable solutions.
Outsourcing to established destinations like the UAE offers access to diverse, highly skilled professionals, strong infrastructure, and a business-friendly environment. Firms gain flexibility, cost efficiency, and faster hiring without sacrificing quality.
This article explores the outsourcing scene in the region and highlights the top BPOs in UAE. The goal is to help global firms identify reliable partners that can support long-term growth and operational success.
Why the top BPOs in UAE are the best options for businesses
Businesses today need reliable partners that can adapt quickly to change. Outsourcing decisions now focus on stability, compliance, and long-term value rather than cost alone.
The UAE stands out as a mature outsourcing destination that meets these expectations across industries:
Strong regulatory maturity and oversight
The UAE offers a well-defined regulatory framework that supports outsourcing without limiting innovation. Oversight led by the Central Bank of the UAE requires structured due diligence, risk controls, and ongoing vendor monitoring.
These policies create confidence for international firms that need transparency, data protection, and operational accountability when working with third-party providers.
High trust in local and regional providers
Local BPO providers dominate the UAE outsourcing market due to deep market understanding and established relationships. Government entities and regulated industries often favor UAE-based providers due to familiarity with compliance requirements and cultural alignment.
Trust extends to private enterprises that value reliability and regional expertise when managing customer-facing or mission-critical processes.
Access to global standards and expertise
Top BPOs in the UAE blend local knowledge with global best practices. Many firms collaborate with international partners or subcontract specialized functions to global players.
This model allows businesses to benefit from advanced domain expertise, emerging technologies, and scalable delivery models without losing regional relevance.
Cost efficiency without compromising quality
Private sector organizations increasingly choose UAE BPOs for competitive pricing combined with consistent service quality.
Strategic use of nearshore hubs across the Middle East and North Africa helps providers manage costs while maintaining operational control and performance benchmarks.
Strategic location for global operations
The UAE’s geographic position supports round-the-clock operations and smooth collaboration across Europe, Asia, and Africa. Advanced infrastructure and strong government support further strengthen its role as a global outsourcing hub.
These factors explain why the top BPOs in UAE continue to attract businesses seeking secure, flexible, and future-ready outsourcing partnerships.
What the future holds for the outsourcing sector in UAE
The outsourcing sector in the UAE is entering a phase of sustained expansion, driven by growth in financial services, digital transformation, and regulatory evolution.
- Banking and financial institutions across the region continue to invest heavily in lending, wealth management, and advisory services, which increases demand for specialized outsourcing partners.
- Technology modernization is also a major influence, as banks replace legacy systems and adopt automation and generative AI to support personalized services and scalable operations.
- Regulatory complexity is rising as institutions adapt to Basel IV, IFRS 17, and open banking frameworks. This shift creates opportunities for BPO providers that can manage compliance, reporting, and data governance at scale.
- Government-led initiatives supporting digital payments, embedded finance, and financial infrastructure modernization further strengthen the outsourcing ecosystem.
- Sustainability commitments and green finance targets add another layer of growth, pushing firms to seek partners that support ESG reporting and transformation goals.
Combined with the expansion of Dubai Outsourcing City and access to nearshore talent hubs, the UAE is positioned to remain a strategic outsourcing destination for global enterprises.
Top global outsourcing list
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We list over 4,700+ BPO firms located across the globe in our global directory, and we provide detailed information, price guides, and reviews.
Whether you are a solopreneur, SME owner, or corporate executive, we can help you find the most suitable outsourcing provider for your business.
Explore our outsourcing directory now. You may also check out our top BPO lists here:
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Top 40 BPO companies in UAE
Below, we’ve listed the top BPOs in UAE that growing businesses can farm out services from:
1. Corpshore Solutions
Corpshore Solutions is a global powerhouse for operational excellence, providing tech-integrated BPO and IT outsourcing across six continents, including LATAM, the GCC, and Africa.
They distinguish themselves as a strategic partner that blends massive scale with localized expertise, supporting over 35 major languages. Beyond traditional support, Corpshore specializes in high-complexity domains like AI development, RPA integration, and software engineering.
Their agile model serves everyone from high-growth startups to Fortune 500s, delivering tailor-made solutions in finance, healthcare, and eCommerce.
By merging advanced cloud technologies with a vast multilingual talent pool, Corpshore drives sustainable, borderless growth for modern enterprises.
For a further look at Corpshore Solutions, see their company page.
2. TASC Corporate Services
TASC Corporate Services is a leading recruitment and staffing agency in the UAE with over 18 years of industry experience. The company supports employers through contract staffing, permanent recruitment, payroll, and Emiratisation services.
TASC Corporate Services combines deep local knowledge with a broad talent network to help businesses build compliant, high-performing workforces. It is also creating meaningful career opportunities across the region.
3. Cupola
Cupola stands as the UAE’s first and largest outsourced contact center services provider, operating for more than 25 years. It delivers omnichannel customer engagement across voice and digital platforms, supported by consulting, training, and technology services.
Cupola focuses exclusively on contact center outsourcing and applies international quality standards to transform customer experiences for public- and private-sector clients.
4. PROCESS
PROCESS provides comprehensive business support services in the UAE, covering government liaison, company setup, call center outsourcing, and IT support.
Established in 2006, the firm delivers integrated solutions that streamline operations and reduce administrative burden. PROCESS combines local expertise, advanced integration technology, and professional service delivery to support both new and established organizations across national and local levels.
5. Back Office
Back Office is another UAE-based outsourcing provider offering business process, contact center, records management, and technology services. This BPO serves banking, financial services, and other regulated industries through customized outsourcing solutions.
Operating from secure facilities in Dubai Outsource Zone and Dubai Industrial City, Back Office delivers managed services that prioritize data security, operational efficiency, and industry compliance.
6. Fastlink Outsourcing
Fastlink Outsourcing delivers staffing and manpower solutions across all seven emirates, backed by more than two decades of UAE market experience. It supports diverse industries through contract staffing, recruitment, payroll management, and IT staffing services.
Fastlink Outsourcing positions itself as a strategic workforce partner, combining regional reach, a multicultural talent pool, and flexible deployment models.
7. BPO Accounting Services
BPO Accounting Services provides specialized accounting and financial management support for SMEs across the UAE. The firm offers bookkeeping, VAT and corporate tax services, payroll processing, and audit assistance through customized engagement models.
Experienced professionals deliver transparent, compliant, and scalable accounting solutions that allow businesses to streamline financial operations and focus on growth objectives.
8. NSOL BPO
NSOL BPO delivers human resources and customer service solutions tailored to professionals and business owners across multiple sectors. It applies global service management experience to support customized outsourcing needs.
NSOL BPO emphasizes clear communication, timely delivery, and client-focused execution. It helps organizations improve operational performance while maintaining flexibility and cost control.
9. Outsource Dubai
Outsource Dubai provides in-country outsourcing, remote staffing, and workforce solutions directly from Dubai. The company supports recruitment, BPO, EOR, and offshore services through a structured hiring and onboarding process.
Outsource Dubai focuses on quality talent selection, fast communication, and long-term partnerships. International businesses are able to build reliable teams within the UAE.
10. Outsource Payroll Solutions (OPS)
Outsource Payroll Solutions specializes in HR and payroll management services for UAE-based organizations. It delivers end-to-end payroll solutions through a secure, web-based HRMS platform and employee engagement app.
Businesses can reduce administrative workload, improve payroll accuracy, and manage HR processes efficiently while supporting positive employee experiences across all company sizes.
11. Ultimate HR Solutions (UHRS)
Ultimate HR Solutions is an Emirati-owned HR outsourcing provider established in 2001 and certified under ISO 9001:2015. It provides end-to-end HR services across the UAE, covering recruitment, payroll, PRO services, and business process outsourcing.
UHRS applies deep knowledge of UAE labor laws and offers flexible, compliant solutions tailored to diverse industries, supported by fast onboarding and competitive pricing.
12. TeleServices Company
TeleServices Company delivers business consulting, outsourcing, and call center solutions across the UAE. Founded in 2000, the firm supports organizations through customer service training, leadership development, and operational consulting.
TeleServices also provides B2B and B2C call center services designed to handle overflow volumes and specialized support. Strong training programs and industry expertise position the company as a trusted outsourcing and consulting partner.
13. Allianze GCC
Allianze GCC is a next-generation BPO outsourcing provider serving businesses across the GCC region. This BPO specializes in AI-driven services, content writing, digital marketing, documentation, and software development.
Allianze GCC operates a large-scale infrastructure supporting complex projects and delivers quality-focused outsourcing solutions. Its specialized teams help organizations improve decision-making, strengthen digital presence, and scale operations efficiently across regional markets.
14. Calltronics
Calltronics is a global call center outsourcing provider operating across the UAE, UK, US, Canada, and Asia. Led by experienced professionals, the company delivers customer-focused contact center solutions built on reliability and innovation.
Calltronics emphasizes long-term partnerships and repeat business through consistent service delivery. A highly trained workforce and flexible global presence allow this BPO to support diverse outsourcing requirements.
15. INSIGHTS
INSIGHTS is a Dubai-based professional services organization dedicated exclusively to call centers and customer experience. The company combines regional expertise, international accreditation, and certified training programs to support CX transformation.
INSIGHTS has become crucial to industry development through consulting, standard-setting, conferences, and awards. Its deep involvement in government and private sector CX initiatives positions it as a regional authority.
16. Cybrix Technologies Solutions
Cybrix Technologies Solutions delivers tailored BPO and IT services designed to improve efficiency and profitability. It supports payroll, accounting, HR, customer support, marketing, and sales operations alongside comprehensive IT services.
Cybrix Technologies Solutions combines technical expertise, cloud solutions, cybersecurity, and infrastructure management to help businesses modernize operations. A skilled team provides personalized support aligned with evolving business needs.
17. KBM BPO
KBM BPO Digital specializes in AI-powered digital marketing and automation-driven outsourcing solutions. Among the top BPOs in UAE, this third-party services provider focuses on SEO, lead generation, and performance marketing designed to deliver measurable growth.
KBM BPO applies data-driven strategies and automated workflows to build scalable digital ecosystems. High client retention and consistent lead growth highlight its commitment to long-term partnerships and results-oriented service delivery.
18. CubeZix
CubeZix delivers cost-effective BPO services that support operational efficiency and business transformation. It provides payroll, accounting, HR, customer support, marketing, and sales operations outsourcing.
CubeZix focuses on optimizing non-core processes through structured BPO solutions tailored to organizational needs. Its approach combines innovation, process transformation, and scalable delivery to help businesses unlock growth and improve performance.
19. Anush Technology
Anush Technology provides outsourced call center, BPO, and digital solutions from its base in Downtown Dubai. Founded in 2015, the company supports inbound support, outbound sales, and back-office operations alongside web development and digital marketing services.
Anush Technology delivers scalable, customized solutions that improve customer experience and operational efficiency for businesses across multiple industries.
20. Dubai Data Entry
Dubai Data Entry is a top-of-the-line BPO provider delivering data-driven outsourcing services to global clients. As a premier provider of business support, this organization focuses on high-precision data entry, digital archiving, and specialized financial accounting.
Their operations are backed by a combination of expert talent, innovative tech, and rigorous privacy standards to ensure every deliverable is both accurate and secure. Dubai Data Entry serves industries such as healthcare, retail, logistics, and finance through customized solutions.
21. IT Benchs
IT Benchs delivers global IT staff augmentation services that support fast, flexible project execution. Backed by over two decades of industry experience through Providian Global Solutions, the company supplies skilled resources across CRM, ERP, and enterprise technologies.
IT Benchs offers multiple engagement models, including consultants, dedicated teams, and hourly support. Strategic partnerships with leading platforms allow clients to access specialized talent aligned with evolving technology needs.
22. Appointment Setter Online
Appointment Setter Online operates as a results-driven appointment setting and sales operations partner serving clients across all continents. It converts inbound interest into scheduled, qualified conversations through trained agents and workflow automation.
Omnichannel intake, data-backed quality monitoring, and transparent reporting help reduce no-shows and improve conversion rates. Appointment Setter Online focuses on predictable outcomes that accelerate pipeline movement and revenue growth for sales-focused organizations.
23. Baden BPO & Software
Baden BPO & Software provides client-centric outsourcing solutions designed to deepen customer relationships and streamline business workflows. By prioritizing the end-user experience, they help organizations achieve greater operational precision.
This BPO provides call center support, online marketing, back-office services, and business process outsourcing.
Baden BPO & Software emphasizes human capital development through structured training and professional growth programs. A culture-driven approach and experienced teams allow clients to enhance customer experience while concentrating on core business activities.
24. Contactopia
Contactopia delivers outsourced call center services to global clients, supported by multilingual talent and advanced telecom infrastructure. It has been operating since 2004, managing customer support, lead generation, telemarketing, and market research services.
Contactopia invests in skilled personnel, proven processes, and enterprise-grade technology to manage corporate communication channels effectively. Its delivery model supports regional and international customer engagement requirements.
25. DoFort
DoFort is a technology and consulting firm specializing in ERP and enterprise transformation solutions. As certified Salesforce and Oracle partners, this BPO helps businesses simplify operations and improve efficiency through integrated systems.
DoFort combines global development capabilities with regional expertise to deliver tailored IT solutions. A strong focus on consulting excellence and system reliability supports long-term digital transformation initiatives across industries.
26. iSon Xperiences
iSON Xperiences is a global customer experience management provider headquartered in Dubai with operations across 22 countries. The company delivers omnichannel, AI-powered CX solutions across offshore, nearshore, and onshore models.
Serving hundreds of millions of customers in multiple languages, iSON Xperiences blends digital innovation with human-centric service delivery. Its CX methodologies help organizations improve conversion rates, optimize costs, and scale customer engagement globally.
27. Volga Tigris
Volga Tigris provides 24/7 call center and BPO services to businesses operating in Dubai and beyond. It delivers telemarketing, customer care, virtual reception, and data entry services through a multilingual support team.
Volga Tigris focuses on responsiveness, technology-driven operations, and client-centric service models. Its round-the-clock availability helps organizations maintain consistent customer communication and operational continuity.
28. Tafaseel
Tafaseel is a multi-award-winning BPO provider operating across the Middle East and North Africa. It is backed by a broad portfolio of outsourcing services, including contact center, HR, IT, and digital transformation solutions.
Tafaseel supports enterprises, governments, and startups through multilingual teams and advanced infrastructure. Its regional footprint and industry coverage position it as a scalable outsourcing partner for diverse business needs.
29. Abacus
Abacus is a global professional services firm specializing in technology, outsourcing, and people solutions. With nearly four decades of experience, the company helps organizations navigate transformation through bespoke, client-centric strategies.
Abacus applies cross-industry expertise to build intelligent ecosystems that support sustainable growth. Its approach focuses on measurable outcomes, continuous innovation, and long-term value creation for evolving enterprises.
30. Raya CX
Raya CX is an award-winning BPO and customer experience provider delivering multilingual support across global markets. The company offers end-to-end contact center and CX solutions through advanced delivery centers spanning multiple continents.
Raya CX combines skilled professionals and modern technology to manage customer journeys across industries. Its experience supporting large enterprises positions it as a trusted partner for scalable, high-quality CX operations.
31. CFT Consulting
CFT Consulting is a global technology and business services firm delivering IT consulting and staffing solutions to commercial and government organizations. This reputable BPO connects high-demand talent to growing business outcomes through a global staffing model.
CFT Consulting supports workforce transformation by addressing skill gaps and promoting continuous learning. Its collaborative delivery approach helps clients adapt to evolving market demands while building capable, future-ready teams.
32. Sybrid
Sybrid is a technology solutions and outsourcing provider founded in 2008, operating as part of the Lakson Group. It offers customized, end-to-end outsourcing services for enterprises across multiple industries.
Sybrid helps organizations offload non-core functions while focusing on high-impact business priorities. Its sustainable operating model and diversified technology capabilities support long-term value creation in an increasingly specialized global economy.
33. Teleperformance UAE
Teleperformance UAE operates as part of a global digital business services leader supporting major brands worldwide. The company delivers customer operations, data services, and digital transformation through AI-powered and human-led solutions.
Teleperformance applies decades of operational expertise to help organizations adapt to evolving customer expectations. Its partnership-driven approach turns complex business challenges into scalable opportunities across industries.
34. YellowStone Xperiences
YellowStone Xperiences delivers high-quality digital and technology services that support business transformation. It specializes in software development, AI-driven solutions, BI and analytics, ERP and CRM optimization, and cybersecurity.
YellowStone Xperiences builds tailored systems that streamline operations and improve efficiency. A focus on innovation, timely delivery, and cost control positions the firm as a reliable IT and BPO partner.
35. Fresa Technologies
Fresa Technologies provides specialized software and IT-enabled services for freight forwarding and shipping industries. This third-party solutions company develops cost-effective logistics platforms that combine accounting, workflow visibility, and cloud accessibility.
Backed by decades of domain expertise, Fresa Technologies delivers secure, user-friendly solutions designed for operational clarity. Its industry-focused approach helps logistics providers manage complex processes while improving productivity and customer satisfaction.
36. BidBat
BidBat delivers premium virtual assistant services through a rigorous talent selection and assessment process. The company supplies pre-vetted professionals skilled in administrative, operational, and specialized business functions.
BidBat supports global clients across multiple time zones through flexible engagement models. A strong focus on human intelligence, creativity, and reliability allows businesses to scale support functions without sacrificing service quality.
37. HatchTechs
HatchTechs provides next-generation digital transformation and BPO solutions to businesses operating in the UAE. It integrates people, processes, and technology to streamline operations and enhance customer experience.
HatchTechs delivers personalized consulting and creative problem-solving approaches that support growth and adaptability. Its tailored solutions help organizations navigate digital change while strengthening competitive positioning in dynamic markets.
38. ERC International
ERC International is a recruitment and talent solutions firm serving clients across emerging and developed markets. Established in Dubai, the company connects global organizations with skilled professionals across multiple industries and seniority levels.
ERC International emphasizes ethical hiring, gender diversity, and regional talent development. Its cross-border recruitment capabilities support workforce expansion while aligning local and international hiring objectives.
39. Belsons Digital
Belsons Digital designs customized technology and digital solutions that drive operational efficiency and business growth. It offers ERP systems, digital platforms, and marketing solutions through transparent and collaborative processes.
Belsons Digital applies deep technical expertise and a client-centric approach to deliver measurable results. Strong client retention reflects its commitment to long-term partnerships and continuous optimization.
40. Technopeak
Technopeak delivers managed IT, cybersecurity, and cloud solutions for regulated and data-sensitive industries. The company supports finance, healthcare, and government organizations through proactive IT management and compliance-focused services.
Technopeak applies automation, zero-trust security, and disaster recovery strategies to reduce risk and improve resilience. Its UAE presence and extensive project experience support secure and scalable digital operations.
How to choose among the top BPO companies in UAE
Selecting a BPO partner is a strategic decision that directly affects performance, customer experience, and long-term scalability. A structured evaluation helps businesses identify providers that align with operational goals and regional requirements:
- Assess industry expertise. Review the provider’s experience within the relevant sector, especially regulated industries such as finance, healthcare, or technology. Proven domain knowledge reduces onboarding time and improves outcomes.
- Review regulatory and compliance capabilities. UAE outsourcing operates within defined regulatory frameworks. Strong BPOs demonstrate clear processes for data protection, risk management, and audit readiness.
- Evaluate the technology and innovation focus. Leading providers invest in automation, analytics, and AI-driven solutions. Modern platforms support efficiency, accuracy, and service flexibility.
- Analyze scalability and talent depth. Growth plans often change. A reliable BPO offers access to skilled professionals and can scale teams without disrupting service delivery.
- Check delivery models and regional presence. Local operations combined with nearshore or global support centers improve responsiveness and cost control.
- Examine client references and performance metrics. Case studies, service-level results, and long-term partnerships reveal consistency and reliability.
A methodical approach helps businesses confidently narrow down the top BPOs in UAE that match their outsourcing objectives.
Frequently Asked Questions (FAQs)
In this section, we’ll answer some of the most common questions businesses ask when exploring outsourcing partnerships with the top BPOs in UAE:
What languages do UAE BPO teams typically support?
UAE BPOs often offer multilingual support, including English, Arabic, and major European and Asian languages. This diversity helps global firms serve international customers and manage cross-border operations more effectively.
How flexible are contract models among UAE BPO providers?
Many UAE BPOs offer adaptable engagement models such as project-based, dedicated teams, or hybrid structures. This flexibility allows companies to adjust scope, timelines, and costs as business needs evolve.
How do UAE BPOs handle intellectual property protection?
Top providers apply strict contractual controls, access restrictions, and internal governance to safeguard intellectual property. Strong legal frameworks in the UAE further support ownership rights and confidentiality for clients.
Independent
