Top 40 BPO companies in Egypt
List of top BPOs in Egypt
- Corpshore Solutions
- Proper Business Solutions (PBS)
- Raya CX
- BDO Esnad
- Etisal International
- Centro Global Solutions
- iSON Xperiences
- NAOS Solutions
- Teleperformance Egypt
- Atheel Customer eXperience
- Concentrix Egypt
- iCall Outsourcing
- Athear
- Arkan Solutions
- Central Tact
- Telephonic
- Innovia Integrated Solutions
- Conectys
- Contact Center Source
- Majorel Egypt
- Globex Call Center Solution
- TelTalk
- Gulf Global Outsourcing (GGO)
- Master Artists
- Quick Tech Solutions (QTS)
- Contalents
- KAP Outsourcing Solutions
- Infomineo
- Ready Business Hub (RBH)
- Outsourcing 4 You
- Second Step
- Moscar Business Solutions
- OWORKERS
- Sales Cubicle
- ClinMax
- Future Trans
- Source IT Global Solutions
- Minds
- Nexus Tech Support
- Giroz
Scaling companies face constant pressure to cut costs, sharpen focus, and move faster. To combat these challenges, outsourcing critical functions to trusted third-party specialists has become a strategic step for growth, not a short-term fix.
Modern providers across the world deliver expertise, technology, and flexible capacity across customer support, IT, finance, and back-office operations.
Egypt has emerged as a rising outsourcing hotspot, combining a large multilingual talent pool, competitive pricing, and strong digital infrastructure. Global firms value the country’s time zone alignment with Europe, cultural compatibility, and expanding government support for the sector.
In this article, we’ll outline the top BPOs in Egypt shaping the market today. The goal is to guide decision makers toward informed partnerships across industries worldwide.
Egypt: A rising player in the outsourcing sector
Egypt has positioned itself as a fast-growing force in the global outsourcing landscape, supported by rapid expansion across multiple BPO segments.
The industry has seen strong momentum in contact centers, IT outsourcing, software development, finance and accounting services, and knowledge process outsourcing.
Shared service centers and multilingual customer experience operations continue to gain traction, alongside rising demand for digital services and cross-border IT delivery.
A recent report by the Egyptian Information and Decision Support Centre (IDSC), titled Outsourcing Industry in Egypt, highlights this progress. During the 2022/23 fiscal year, outsourcing activities grew by 54.2%, generating USD 3.7 billion in added value compared to USD 2.4 billion the previous year.
Looking ahead, the Ministry of Communications and Information Technology forecasts digital export growth at a 19% compound annual rate through 2026, signaling sustained sector expansion.
Why global businesses prefer the top BPOs in Egypt
Global companies seek outsourcing partners that combine efficiency, talent, and long-term value. Egypt has steadily gained attention as a destination that meets these expectations through mature providers and a supportive ecosystem:
Strategic location and market access
Egypt sits at the crossroads of Europe, Africa, and the Middle East, making it ideal for serving multiple regions in real time.
This geographic advantage allows BPO providers to support global operations across overlapping time zones while maintaining smooth communication and faster turnaround cycles.
Skilled and scalable talent pool
The country offers a large base of educated professionals proficient in multiple languages and specialized disciplines.
Demand continues to rise for knowledge process outsourcing, including research, analytics, engineering, and legal services. The depth of expertise allows top BPOs in Egypt to scale complex operations without compromising quality.
Competitive cost structures
Labor and operating costs remain attractive compared to many established outsourcing hubs. Businesses gain access to high service standards while maintaining tighter control over budgets, supporting both short-term efficiency and long-term growth.
Government support and business environment
Public sector initiatives are crucial in industry expansion. Tax incentives, infrastructure development, and investment-friendly policies have strengthened Egypt’s position as a reliable outsourcing market.
Political stability and economic reform efforts further reinforce confidence among international firms.
Digital adoption and future readiness
BPO providers across Egypt actively integrate artificial intelligence, robotic process automation, and advanced analytics into daily operations.
This focus on digital transformation improves productivity and prepares service providers for evolving global demands, supporting continued growth despite rising competition.
Top global outsourcing list
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Top 40 BPO companies in Egypt to work with
Here, we have 40 of the top BPO companies in Egypt that organizations can outsource specialized services to:
1. Corpshore Solutions
Corpshore Solutions is a global powerhouse for operational excellence, providing tech-integrated BPO and IT outsourcing across six continents, including LATAM, the GCC, and Africa.
They distinguish themselves as a strategic partner that blends massive scale with localized expertise, supporting over 35 major languages. Beyond traditional support, Corpshore specializes in high-complexity domains like AI development, RPA integration, and software engineering.
Their agile model serves everyone from high-growth startups to Fortune 500s, delivering tailor-made solutions in finance, healthcare, and eCommerce.
By merging advanced cloud technologies with a vast multilingual talent pool, Corpshore drives sustainable, borderless growth for modern enterprises.
For a further look at Corpshore Solutions, see their company page.
2. Proper Business Solutions (PBS)
Proper Business Solutions delivers customer care, outbound lead generation, back-office support, and data processing services to international organizations. This BPO positions itself as a strategic partner focused on transparency, accountability, and long-term collaboration.
PBS combines competitive pricing with a modern service model designed to enhance customer experience, support business growth, and create strong vendor-client relationships built on integrity and performance.
3. Raya CX
Raya CX is an award-winning BPO and customer experience provider operating across 15 locations on four continents. The company delivers multilingual customer and technical support in more than 15 languages.
Backed by over 25 years of experience, Raya CX supports Fortune 500 companies across Europe, the Middle East, and Africa through contact center services, digital CX solutions, HR outsourcing, and IT outsourcing.
4. BDO Esnad
BDO Esnad operates as part of the global BDO network, one of the world’s leading mid-tier professional services organizations. The firm provides audit, tax, advisory, and business outsourcing services supported by global infrastructure and advanced technology.
BDO Esnad combines local market expertise with international standards to deliver value-driven solutions that support sustainable growth and informed decision-making.
5. Etisal International
Etisal International is a prominent BPO provider serving clients across the Middle and Far East. It focuses on customized, consultative outsourcing solutions that align with evolving customer expectations.
Etisal International delivers value-driven services supported by industry best practices, advanced technologies, and cultural awareness. Its customer-centric approach helps organizations improve service quality while focusing on core business priorities.
6. Centro Global Solutions
Centro Global Solutions is an international BPO leader delivering business outsourcing, healthcare solutions, and digital transformation services.
This reputable third-party solutions firm combines advanced technology, industry expertise, and operational precision to streamline processes and enhance performance.
Centro Global Solutions is a strategic partner, supporting scalability, innovation, and long-term growth through customized solutions that integrate seamlessly into client operations.
7. iSON Xperiences
iSON Xperiences is an end-to-end CX management company operating across Africa, Europe, India, and the Middle East. Ranked among leading CXM providers in EMEA, the company blends human-centered service with digital capabilities.
iSON Xperiences is supported by 18,000 employees, and it manages millions of customer interactions monthly while driving economic growth and meaningful customer experiences.
8. NAOS Solutions
NAOS Solutions is a leading Egyptian outsourcing provider founded in 2007. It delivers customer experience services, human resources outsourcing, and digital marketing through its three brands: NAOS Customer Experience, NAOS Talents, and NAOS Digital.
Operating in Cairo and Barcelona, NAOS Solutions leverages deep operational expertise to deliver innovative, high-impact services tailored to client objectives.
9. Teleperformance Egypt
Teleperformance Egypt operates as part of a global digital business services leader supporting world-class brands. The company blends AI-powered solutions with human expertise across customer operations, data services, and digital transformation.
Teleperformance Egypt is backed by decades of industry experience. This BPO delivers adaptable, performance-driven outsourcing solutions that help organizations navigate change and elevate customer experience.
10. Atheel Customer eXperience
Atheel Customer eXperience is another well-known outsourcing partner founded in 2016, operating across 13 countries. It delivers customer experience, HR, IT, marketing, and consulting solutions.
Atheel CX serves clients across more than 15 industries. Among the top-tier BPOs, it combines technology and human expertise to deliver tailored, end-to-end outsourcing services that support operational excellence and sustainable growth.
11. Concentrix Egypt
Concentrix Egypt operates as part of an international intelligent transformation partner serving over 2,000 clients worldwide. This BPO designs, builds, and runs integrated technology and CX solutions at scale.
Backed by a strong culture and decades of expertise, Concentrix Egypt supports Fortune Global 500 brands through digital transformation, customer experience modernization, and complex business operations management.
12. iCall Outsourcing
iCall Outsourcing delivers technology-enabled contact center and BPO services across Egypt, the GCC, Europe, and North America. It specializes in customer experience management, HR outsourcing, and contact center hosting.
iCall Outsourcing’s multichannel approach helps brands strengthen customer engagement and optimize processes. It drives measurable business results through data-driven insights and journey-focused service delivery.
13. Athear
Athear is a cloud-based customer experience provider founded in 2018, serving the MEA region in four languages. This top BPO company operates ISO-certified facilities and supports multinational clients across diverse sectors.
Athear blends skilled talent, modern infrastructure, and advanced technology to deliver CX solutions that combine operational excellence, creativity, and innovation across regional markets.
14. Arkan Solutions
Arkan Solutions specializes in cloud-based communication and contact center technologies. It is among the top BPOs in Egypt that deliver Internet Telephony, UCaaS, SBCaaS, and hosted contact center solutions across more than 80 countries.
Arkan Solutions delivers services through platforms such as Microsoft Teams and Genesys Cloud. It helps businesses modernize communications, strengthen collaboration, and manage secure, scalable digital connectivity worldwide.
15. Central Tact
Central Tact provides end-to-end call center and BPO solutions focused on customer support, sales, and lead generation. Licensed by Egypt’s National Telecom Regulatory Authority, the company delivers compliant, data-driven services around the clock.
Central Tact supports organizations across industries through scalable teams designed to enhance customer experience and improve operational performance.
16. Telephonic
Telephonic is an AI-driven outsourcing company providing specialized call center and customer experience solutions across multiple industries. This outsourcing solutions provider integrates artificial intelligence into analytics, automation, and predictive support to improve service efficiency.
Telephonic combines advanced technology and skilled teams to provide proactive, reliable customer engagement while supporting continuous performance optimization.
17. Innovia Integrated Solutions
Innovia Integrated Solutions is an Egypt-based technology and outsourcing company founded in 2010, with operations in Cairo and Dubai. It offers software development, systems integration, consulting, and outsourcing services.
Innovia Integrated Solutions supports business transformation through automation, process improvement, and customized solutions aligned with organizational strategy and operational goals.
18. Conectys
Conectys is a CX management and outsourcing provider with two decades of industry experience. The BPO solutions company delivers customer experience, content moderation, data annotation, and AI-powered outsourcing services.
Conectys combines startup agility and global scale to help brands improve engagement, operational efficiency, and digital performance across international markets.
19. Contact Center Source
Contact Center Source is an Egypt-based outsourced contact center delivering inbound, outbound, digital, and back-office services. The company focuses on brand immersion and long-term partnerships rather than transactional outsourcing.
Its teams support customer service, sales, live chat, email, and social media engagement through repeatable processes and aligned technology.
20. Majorel Egypt
Majorel Egypt is a leading provider of end-to-end customer experience solutions, supported by more than 8,000 professionals. It delivers next-generation outsourcing services that digitize customer journeys, drive acquisition, build loyalty, and increase sales.
Majorel Egypt supports global brands through scalable CX strategies focused on growth and long-term value.
21. Globex Call Center Solution
Globex Call Center Solution (GCS) delivers customized contact center and BPO services for businesses worldwide. This top-of-the-line BPO services company connects brands and customers through intelligent, human-centered communication.
Globex Call Center Solution is supported by multilingual professionals who handle high call volumes across customer support, lead generation, telemarketing, and back-office operations. They help drive efficiency, cost control, and measurable business growth.
22. TelTalk
TelTalk provides affordable, high-quality BPO services that help startups and growing companies scale faster. It specializes in cold calling, appointment setting, customer support, data entry, and virtual assistance.
TelTalk combines efficiency, innovation, and customer-focused service delivery to help businesses reduce operational workload, improve outreach, and maintain strong customer relationships across global markets.
23. Gulf Global Outsourcing (GGO)
Gulf Global Outsourcing is a technology-driven firm delivering smart, scalable outsourcing solutions. GGO supports startups, enterprises, and institutions through back-office services, customer support, IT operations, and digital transformation.
Led by automation and infrastructure experts, the company blends global talent and modern tools to streamline workflows, enhance customer experience, and support long-term operational excellence.
24. Master Artists
Master Artists is a global outsourcing company founded in 2018 and headquartered in Cairo. The company delivers call center services, interpretation, IT management, training management, data entry, and project management.
Master Artists focuses on innovation, professionalism, and service quality, helping organizations improve operational performance while meeting evolving business and communication needs.
25. Quick Tech Solutions (QTS)
Quick Tech Solutions is a call center outsourcing and BPO provider delivering multilingual, 24/7 customer support services. It serves industries such as IT, travel, hospitality, fintech, retail, healthcare, and e-commerce.
Quick Tech Solutions combines empathy-driven specialists, flexible engagement models, and ISO-certified processes to improve customer experience, optimize costs, and support scalable growth.
26. Contalents
Contalents is another Egypt-based outsourcing and business process management company specializing in non-voice and back-office services. It is well-known as the corporate kitchen for organizations, managing administrative workloads so clients can focus on growth.
The company emphasizes integrity, collaboration, adaptability, and excellence while delivering efficient, scalable solutions across the Arab region.
27. KAP Outsourcing Solutions
KAP Outsourcing Solutions was established in 2020. It provides HR, payroll, personnel management, insurance administration, project management, and offshoring BPO services.
This outsourcing solutions firm supports local and international organizations through innovative outsourcing models. It focuses on quality, transparency, and long-term partnerships while expanding its portfolio to meet evolving business and workforce needs.
28. Infomineo
Infomineo is a next-generation insights and outsourcing partner combining industry specialists and advanced AI. Operating globally, the company delivers business research, data analytics, and strategic communication services.
Infomineo’s Brainshoring™ model blends human expertise and proprietary AI to help organizations gain a competitive advantage through faster, deeper, and smarter decision-making.
29. Ready Business Hub (RBH)
Ready Business Hub has integrated BPO solutions across customer experience, HR, IT, and SaaS. It operates through a unified service platform designed to reduce complexity and accelerate growth.
Ready Business Hub offers flexible engagement models and multilingual 24/7 support. Its business-first solutions help organizations scale efficiently while maintaining regional insight and cultural fluency.
30. Outsourcing 4 You
Outsourcing 4 You is a call center services provider focused on customer service and sales excellence. The company blends strategic thinking and data-driven insights to solve complex business challenges.
The Outsourcing 4 You teams deliver actionable solutions, cross-functional expertise, and operational support. They help clients improve customer engagement, drive innovation, and achieve sustainable business performance.
31. Second Step
Second Step is an Egypt-based outsourcing and HR solutions provider that has supported business expansion across the Middle East and GCC since 2013. This leading BPO services provider delivers outsourcing, payroll, finance, recruitment, staffing, and e-commerce services.
Second Step connects organizations with regional talent while simplifying workforce management, compliance, and operations. It enables businesses to scale efficiently while focusing on strategic growth objectives.
32. Moscar Business Solutions
Moscar Business Solutions is a technology and consulting firm operating in Egypt and Saudi Arabia since 2021. It specializes in SAP outsourcing, SAP SuccessFactors, cloud support, ERP services, software development, and call center outsourcing.
Moscar Business Solutions helps organizations accelerate digital transformation through secure, tailored solutions that modernize operations and support enterprise-wide efficiency.
33. OWORKERS
OWORKERS is a multilingual outsourcing company that delivers AI-enhanced BPO services across 35 languages. The company focuses on complex data annotation, back-office services, customer support, and co-sourcing solutions.
Operating globally, OWORKERS combines human expertise and AI capabilities while maintaining strong security standards, stable teams, and operational excellence for technology-driven enterprises.
34. Sales Cubicle
Sales Cubicle is an outsourced sales and revenue growth partner built on deep frontline sales experience. It is among the top BPOs in Egypt designing tailored, data-driven sales strategies that focus on relationship building across multiple channels.
Sales Cubicle helps growing businesses achieve predictable revenue and develop sustainable sales processes. It empowers internal teams through transparent, technology-enabled sales operations.
35. ClinMax
ClinMax is a fast-growing contract research organization serving Egypt and the MENA region. The company specializes in clinical trials management across all phases, registries, and clinical surveys.
ClinMax has well-experienced teams, supported by advanced systems, delivering globally aligned quality standards while supporting pharmaceutical and healthcare organizations through reliable research operations.
36. Future Trans
Future Trans is a language solutions provider with over 30 years of industry experience. This BPO company delivers translation and localization services powered through advanced technology and human expertise.
Future Trans is ISO 17100 and ISO 27001 certified. It supports global organizations through secure workflows, large in-house linguistic teams, and technology-driven project management.
37. Source IT Global Solutions
Source IT Global Solutions delivers outsourcing, HR, IT, and consulting services across the MENA region. The company supports businesses through talent acquisition, workforce management, customer support, back-office operations, and digital development.
Source IT Global Solutions leverages a people-first approach and scalable solutions to help organizations grow stronger and operate more efficiently.
38. Minds
Minds is an IT outsourcing and consultancy company founded in 2007. The firm partners with multinational corporations, regional enterprises, and government entities across the MENA region.
Minds delivers digital transformation, IT outsourcing, and advisory services that help organizations modernize infrastructure, improve performance, and unlock long-term technology-driven value.
39. Nexus Tech Support
Nexus Tech Support is a multidisciplinary technology services provider delivering software development, technical support, and data entry outsourcing. This outsourcing solutions firm designs secure, high-availability IT environments across cloud, hybrid, and on-prem models.
Nexus Tech Support helps organizations scale operations, maintain compliance, and achieve digital transformation through resilient, audit-ready systems.
40. Giroz
Giroz Business Solutions is a strategic outsourcing and consulting partner delivering tailored business solutions. The company supports organizations through strategic planning, financial management, technology integration, and operational optimization.
Giroz focuses on customized approaches, innovation, and measurable results, working closely with clients to drive sustainable growth and long-term business value.
Choosing among the top BPOs in Egypt
Companies must evaluate the following factors carefully to find a BPO partner that aligns with their business goals:
Industry expertise and service scope
A reliable BPO partner demonstrates proven experience in the client’s industry. Specialized knowledge enables providers to handle processes more efficiently and respond to challenges more quickly.
Companies should also review the range of services offered, such as customer support, back-office operations, or technical assistance, to confirm alignment with current and future needs.
Talent quality and training programs
The workforce defines the quality of outsourced services. Top BPOs in Egypt invest in recruitment, training, and ongoing skill development.
A well-trained team improves communication, problem-solving, and service consistency. Language proficiency and cultural awareness also matter, especially for businesses serving international markets.
Technology and infrastructure
Reliable technology supports productivity and data security. Leading providers use modern platforms, automation tools, and secure systems to efficiently manage workflows.
Scalable infrastructure allows businesses to adapt quickly to demand changes without service disruption.
Data security and compliance
Protecting sensitive information remains a top priority. Reputable BPOs follow international security standards and local regulations. Clear policies on data handling and confidentiality build trust and reduce operational risks.
Communication and cultural fit
Effective collaboration depends on transparent communication and compatible work cultures. A BPO partner that values responsiveness and understands client expectations fosters long-term success and smoother daily operations.
Frequently Asked Questions (FAQs)
Let’s answer some of the common questions businesses ask when evaluating outsourcing partnerships in Egypt:
How do Egyptian BPOs handle data security and compliance?
Leading providers follow international standards such as ISO certifications and GDPR-aligned practices. Many operate secure delivery centers, use encrypted systems, and apply strict access controls to protect sensitive business data.
What onboarding timelines can companies expect when working with Egyptian BPOs?
Onboarding typically ranges between four and eight weeks, depending on project complexity. Providers focus on knowledge transfer, system integration, and pilot phases to support smooth operational transitions.
What languages are commonly supported by BPO teams in Egypt?
Beyond Arabic and English, many BPOs offer services in French, German, Italian, and Spanish. This multilingual capability supports regional and global customer engagement across diverse markets.
Independent
