Top 30 call centers in Australia
Top 30 call centers in Australia
- Offshore Business Processing
- TMC
- Acquire BPO
- TSA Group
- Cloudstaff
- Illicium
- LeadCallers
- Startek Australia
- OutsourcingAngel
- Sharesource AU
- Alltel Australia
- Fusion CX
- The Virtual Assistant
- Beepo
- Probe CX
- Virtual Team
- Forrest Marketing Group
- OFFICEHQ
- Hammerjack
- TransPerfect
- Telemarketing Professionals
- Fonebox
- CPM Australia
- 8×8
- Call Force
- IPSCAPE
- Matchboard
- OracleCMS
- Virtual Contact Centre Limited
- Call Assist
Australia is home to some of the world’s leading call centers, known for their high service standards, technological advancements, and efficient customer handling. These contact centers cater to local and international clients and provide services that enhance business operations.
In this article, we’ll explore the top call centers in Australia, their services, and what makes them stand out in the competitive customer service sector.
Australian contact center industry
Australia’s call center industry is known for its high-quality customer service and modern technology.
Many foreign companies from America, Britain, and Asia partner with top call centers in the country because their local agents speak clear English that international customers find easy to understand.
Australian contact centers also have strong data protection laws and follow strict business regulations, making it a safe choice for companies handling sensitive information.
Typical call center services offered in Australia
Top call centers in Australia offer a wide range of services tailored to meet the needs of businesses across various industries.
Here are four common services provided:
1. After-hours services – Top Australian call centers provide after-hours emergency response services for 24/7 industries, such as healthcare.
2. Technical Support – Tech support is a specialized service many Australian call centers offer. They provide troubleshooting assistance for software, hardware, and various technological products.
3. Telemarketing and sales – Call centers across Australia deliver professional outbound telemarketing services that help businesses generate leads, conduct market research, and close sales.
4. Customer support – Australian call centers excel at providing comprehensive customer support services that handle inquiries, complaints, and product assistance across phone, email, and live chat.
Global outsourcing list
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory body. We list 4,000+ BPO companies located across the globe in our global directory, and we provide detailed information, price guides, and reviews.
Whether you’re a solopreneur, SME owner, or corporate executive, we can help you find the most suitable outsourcing provider for your organization.
Explore our outsourcing directory now. You may also check out our top call center lists per country here:
- Top 40 call centers in the Philippines
- Top 20 call centers in South Africa
- Top 50 call centers in India
- Top 40 outsourcing call centers in the UK
- Top 30 largest call centers in the world
Top 30 call centers in Australia
Many Australian centers focus on providing top-quality service rather than handling huge volumes of simple calls.
In no particular order, here are the 30 top call centers in Australia:
1. Offshore Business Processing
Location: Melbourne
Offshore Business Processing is a trusted outsourcing provider offering call center, data entry, accounting, and IT support services to Australian businesses and international clients.
Serving industries such as logistics, e-commerce, finance, and telecommunications, the company helps clients streamline operations with skilled offshore teams.
2. TMC
Location: Victoria
TMC is one of the top call centers in Australia that specializes in customer service, sales support, and technical assistance for retail, healthcare, and telecommunications.
With a strong focus on delivering personalized solutions, the company helps clients enhance customer engagement and operational efficiency.
3. Acquire BPO
Location: Melbourne
As one of the top call centers in Australia, Acquire BPO delivers end-to-end outsourcing solutions, including customer service, sales, technical support, and back-office operations.
By combining technology-driven processes with highly skilled teams, the company enhances efficiency and customer satisfaction for its clients.
4. TSA Group
Location: West Perth
TSA Group provides customer service, sales, and retention solutions tailored for telecommunications, finance, and energy industries. This is one of the top call centers in Australia that leverages data-driven insights to deliver exceptional customer experiences.
5. Cloudstaff
Location: Sydney
As one of the top call centers in Australia, Cloudstaff is recognized for its high-quality services and ability to adapt to client needs. The company offers scalable outsourcing solutions for finance, healthcare, and e-commerce industries.
6. Illicium
Location: New South Wales
Known for delivering tailored outsourcing services, Illicium operates with a strong local presence while leveraging offshore teams.
This call center company in Australia offers efficient customer service, sales support, and back-office solutions for industries such as finance, telecommunications, and retail.
7. LeadCallers
Location: Melbourne
Recognized among the top call centers in Australia, LeadCallers is a results-driven contact center specializing in lead generation, appointment setting, and telemarketing services.
LeadCallers helps businesses connect with potential clients through targeted outreach and high-quality customer interactions.
8. Startek Australia
Location: Melbourne
Startek Australia provides global customer experience solutions, digital transformation services, and omnichannel support to businesses seeking to enhance customer interactions.
As one of the top call centers in Australia, the company integrates automation and data analytics to optimize customer engagement across multiple touchpoints.
9. OutsourcingAngel
Location: New South Wales
As one of the top call centers in Australia, OutsourcingAngel offers end-to-end outsourcing services, including one-time recruitment, full offshore team management, and continuous staff upskilling.
Their customer service representatives handle pre-sales and after-sales support, ensuring businesses maintain positive interactions with customers.
10. Sharesource AU
Location: South Brisbane, Queensland
Counted among the top call centers in Australia, Sharesource AU helps businesses employ skilled customer service professionals through their specialized offshoring solutions.
From sourcing and headhunting to resume screening, the company ensures your business builds strong, reliable teams.
11. Alltel Australia
Location: Melbourne
Alltel Australia stands out as one of the top call centers in Australia that delivers BPO and customer support services. This telco also provides inbound call management solutions, including professional phone answering, message taking, and remote receptionist services.
For outbound support, Alltel’s experienced team assists with lead generation, customer satisfaction surveys, and appointment setting.
12. Fusion CX
Location: Melbourne
Fusion CX is a premier call center specializing in multilingual and omnichannel customer engagement solutions for Australian businesses.
It offers 40 languages and multiple channels to enable enterprises to connect with diverse customer bases.
13. The Virtual Assistant
Location: Sydney
Regarded as one of the top call centers in Australia, The Virtual Assistant delivers personalized, high-quality assistance that helps businesses save time and resources.
Their local Australian team’s fast learning and proactive approach make them a valuable asset for any organization.
14. Beepo
Location: Melbourne
Beepo, part of the Probe Group, is a renowned Australian-owned call answering and outsourcing services provider, offering tailored customer experience support across industries.
Their services range from customer support to back-office solutions, allowing businesses to streamline operations and focus on growth.
15. Probe CX
Location: Melbourne
Widely recognized as one of the top call centers in Australia, Probe CX excels in developing customer service strategies that help clients remain competitive and achieve service excellence.
Probe CX delivers innovative and effective customer experience solutions, offering everything from managed and outsourced services to intelligent automation and workforce transformation.
16. Virtual Team
Location: Sydney
Virtual Team delivers a comprehensive range of client support services, including lead generation, customer support, back office processing, and IT support.
Serving Australian businesses, Virtual Team connects clients with dedicated, highly skilled professionals based in India, but all trained and supported by its head office in Australia.
17. Forrest Contact
Location: New South Wales
Forrest Contact, formerly known as Forrest Marketing Group, provides a full suite of contact center services aimed at achieving clients’ sales, marketing, and customer service goals.
The company offers both inbound and outbound contact center solutions tailored to businesses throughout Australia and New Zealand.
18. OfficeHQ
Location: Sydney
OfficeHQ offers cost-effective inbound call center services. With offices in Queensland and Sydney, clients can take advantage of the firm’s service offerings, including:
- Dedicated or shared Australian-based agents
- 24/7 answering services
- CRM data entry
- Advanced call scripting
- On-shore data storage
19. Hammerjack
Location: Sydney
Hammerjack stands out among the top call centers in Australia, with operations in both Sydney and Manila. It delivers expert contact center solutions tailored for businesses in diverse sectors.
The company goes beyond hiring talent–it invests in comprehensive training and development, enabling professionals to excel in fields such as IT, bookkeeping, virtual assistance, and finance.
20. TransPerfect
Location: Sydney and Melbourne
TransPerfect’s services range from first-level support for non-English-speaking customers to seamlessly routing calls to in-house interpreters.
As one of the top call centers in Australia, TransPerfect offers solutions that are designed to provide staffing support to businesses regardless of the language barrier.
21. Telemarketing Professionals
Location: NSW, Victoria, and Brisbane
Telemarketing Professionals helps businesses secure qualified sales meetings with key decision-makers. They offer reliable and scalable solutions that support both customer acquisition and retention strategies.
Their core call center services include lead generation, appointment setting, customer satisfaction surveys, and research calls.
22. Fonebox
Location: Sydney, Brisbane, and Melbourne
Fonebox made it to our list of top call center in Australia as it provides comprehensive phone answering services. Their services also include 1300 business numbers, call routing, and dedicated phone agents who can manage sales and convert leads over the phone.
23. CPM Australia
Location: Sydney
CPM Australia made it to our list of top call centers in Australia because it delivers a full range of inbound and outbound sales solutions.
With a deep commitment to high-quality interactions, their experienced staff engage thousands of Australians daily to drive sales, manage support, and strengthen brand connections.
24. 8×8
Location: Sydney
With a strong focus on omnichannel messaging, 8×8 enables companies to connect with customers across SMS, WhatsApp, Viber, Zalo, LINE, voice, and video.
8×8 delivers modern, scalable solutions that meet the demands of today’s customers with AI-powered self-service and customizable messaging flows. Thanks to this innovation and flexibility, 8×8 earned a well-deserved spot among the top call centers in Australia.
25. Call Force
Location: Melbourne and Sydney
Call Force is a 100% Australian-owned and operated call center located in Melbourne, delivering expert telemarketing and lead generation solutions.
Their services span inbound and outbound call handling, appointment setting, customer service, and market research, all managed by business development specialists.
26. IPSCAPE
Location: Sydney
IPSCAPE delivers powerful customer experiences tailored for the AI era, combining intelligent automation with human connection.
Its SCAPE platform enhances contact center operations by integrating AI into every stage of customer interaction. It’s this level of innovation that secured IPscape a place in our curated selection of top call centers in Australia.
27. Matchboard
Location: Perth
Matchboard makes outsourcing your call center needs simple and efficient, connecting you with the right providers in Australia or offshore.
With a range of services offered, from telemarketing to customer service, Matchboard allows you to customize your search based on location, industry experience, and service offerings.
28. OracleCMS
Location: Brisbane
OracleCMS is one of the top call centers in Australia, specializing in seamless outsourced inbound call center services.
Their solutions are designed to ensure every interaction is handled with care and precision, improving customer satisfaction and operational efficiency.
29. Virtual Contact Centre Limited
Location: Melbourne
Virtual Contact Centre Limited (VirtualCC) is carving out a distinct position among the top call centers in Australia through its socially driven, high-quality contact centre solutions.
The company addresses ageism by employing and training mature-aged Australians from regional communities. These individuals work from home, offering voice, email, chat, and social media support with empathy and lived experience that customers find relatable and reassuring.
30. Call Assist
Location: Melbourne
Call Assist is an Australian-based leader in both outbound and inbound call centre services, as well as virtual administration support. Their team excels at executing outbound campaigns with precision and handles customer inquiries with professionalism and care.
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