Top 25 call centers in Pakistan
List of call centers in Pakistan
- BPO Solutions
- Ibex.
- Call Box BPO
- Mars BPO
- Premier NX
- MindBridge BPO
- J Telemarketing
- Stealth Agents
- Worldwide Call Centers
- Globe Call Center
- All Star BPO
- Tribe Consulting
- Trans Global Services
- Swift Tech BPO
- Elite Techlogix
- iConcepts Call Center
- CabCall International
- Experts Helping Businesses
- Munzai Solutions
- Hired Support
- AT-Desk247
- Scalemill
- AssistRing
- Gravity BPO
- Hire Live Support
The global offshoring sector continues to dominate international markets, altering how companies operate and deliver services across industries.
Businesses in technology, finance, healthcare, and e-commerce are increasingly turning to offshore partners to optimize costs, boost efficiency, and access specialized talent.
Countries like India, the Philippines, and Malaysia have become prime destinations for outsourcing customer support, IT development, and back-office operations.
These nations are recognized for their skilled workforces, technological capabilities, and robust communication infrastructure, which drive seamless business continuity worldwide.
Amid this growing market, Pakistan is coming on strong as a competitive player in the outsourcing industry. Its dynamic workforce, multilingual talent, and rapidly advancing tech ecosystem position it as a hub for global customer service solutions.
This article highlights the top call centers in Pakistan, showcasing the companies leading the way in delivering professional, cost-effective, and innovative support services to international clients.
The current call center offshoring market in Pakistan
Pakistan’s call center offshoring market is experiencing rapid expansion, driven by increasing global demand for cost-effective and high-quality business process outsourcing (BPO) solutions.
According to Statista, the BPO market in Pakistan is projected to generate US$970.62 million in revenue in 2025, with a compound annual growth rate (CAGR) of 4.78% expected between 2025 and 2030.
This momentum could elevate the market volume to US$1.23 billion by 2030, reflecting the nation’s growing competitiveness in the global outsourcing ecosystem.
The average spend per employee in 2025 is projected at US$11.44, signaling continued investment in workforce development and technological infrastructure.
The country’s call center industry contributes significantly to foreign revenue, recording $328 million in foreign exchange earnings during the 2024–2025 fiscal year, according to ProPakistani. This represents a 24.6% year-on-year growth, underscoring Pakistan’s emergence as a rising outsourcing destination.
Currently, over 1,000 call centers are registered with the Pakistan Software Export Board (PSEB), alongside approximately 500 sizable independent operations and numerous smaller agencies embedded in tech and e-commerce firms.
An estimated 90% of these centers serve international clients, positioning Pakistan as a strategic player competing with established outsourcing leaders like India and the Philippines.
The combination of skilled IT professionals, competitive pricing, and expanding global partnerships continues to strengthen Pakistan’s foothold in the international offshoring market.
Why global companies offshore call center services to Pakistan
In a highly competitive business environment, companies worldwide seek partners who can deliver high-quality customer service without incurring excessive operational costs.
Pakistan has rapidly emerged as a preferred destination for offshoring call center services, attracting multinational firms eager to balance affordability, efficiency, and professionalism.
The country’s blend of human talent and technological growth makes it a strategic choice for businesses looking to strengthen customer engagement.
Below are the primary reasons global companies offshore call center services to the country:
- Skilled and educated workforce. Pakistan produces thousands of graduates annually in the fields of communication, business, and IT. This talent pool is fluent in English and adaptable to diverse customer bases, giving foreign companies confidence in service quality.
- Cost-effective operations. Labor and infrastructure costs in Pakistan remain significantly lower than in Western countries. Businesses are able to reduce expenses while maintaining high service standards.
- Advanced technology and infrastructure. The nation’s growing investment in digital connectivity and modern communication tools supports seamless, high-volume customer interactions across multiple time zones.
- Strong government support. The Pakistani government actively promotes the outsourcing industry through tax incentives, training initiatives, and streamlined regulations under the Pakistan Software Export Board (PSEB).
- Cultural compatibility and work ethic. Professionals in Pakistan are recognized for their customer-oriented approach, cultural adaptability, and dedication to delivering exceptional service experiences.
These advantages collectively position Pakistan as a trusted and competitive hub for global call center outsourcing.
Top global outsourcing list
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Top 25 call centers in Pakistan
Here we have 25 of the top call centers in Pakistan, growing organizations can choose from:
1. BPO Solutions
BPO Solutions is a Pakistan-based RPO and BPO company dedicated to delivering premium recruitment process outsourcing and administrative support services.
Its expert team utilizes advanced Boolean search techniques and access to leading UK job boards to quickly identify top-tier candidates.
Quality defines every service, helping clients streamline hiring, reduce costs, and increase productivity. BPO Solutions enables businesses to maintain lean operations, fill roles more quickly, and gain a competitive edge in gobal recruitment through precision sourcing and process optimization.
2. ibex.
ibex. partners with global startups, enterprises, and blue-chip companies to create powerful customer experience solutions. It blends technology, strategy, and human insight to protect client investments and maximize ROI.
Its flexible and scalable CX programs support brands seeking operational excellence and deeper customer connections.
With over 30,000 employees and 31 delivery locations, ibex. operates as a disruptive force in the outsourcing industry, transforming customer engagement through innovation, data-driven insights, and an entrepreneurial service culture.
3. Call Box BPO
Call Box BPO provides offshore outsourcing solutions focused on customer service, sales process support, and IT assistance. The outsourcing firm recruits experienced professionals who deliver consistent, high-quality results across global markets.
Its B2B and B2C services help businesses enhance efficiency, reduce costs, and improve customer satisfaction. Call Box BPO offers inbound call handling, data entry, and corporate branding services, combining flexibility and expertise to strengthen operations.
Clients trust its reliable, scalable approach to achieve measurable business success.
4. Mars BPO
Mars BPO stands as a leading call center in Pakistan, specifically located in Rawalpindi and Islamabad. The company’s mission focuses on redefining service standards through cost-effective, results-driven strategies.
Operating across ten branches with a workforce of over 3,000 employees, Mars BPO delivers exceptional customer support and sales solutions and supports businesses from diverse industries.
Backed by more than a decade of experience and a 99% client satisfaction rate, it tailors campaigns that strengthen engagement, elevate customer loyalty, and drive consistent business growth.
5. Premier NX
Premier NX serves as a trusted outsourcing partner, integrating seamlessly into clients’ business ecosystems through a co-sourcing model. It supports organizations in the U.S. and Canada with customized back-office and customer-facing solutions.
Its technology-driven approach delivers process optimization, actionable insights, and exceptional quality. By aligning with each client’s culture and objectives, Premier NX enhances performance and brand consistency.
Through innovation and deep industry expertise, it provides future-ready outsourcing services that drive growth and operational excellence.
6. MindBridge BPO
MindBridge BPO offers advanced outsourcing and consulting solutions that enhance customer experiences globally. The company specializes in business process management and multilingual call center services that reduce operational costs and enhance service quality.
Its highly trained agents deliver empathetic, personalized support that builds long-term trust and loyalty. Multiple global sites and robust contingency systems guarantee seamless communication and uninterrupted service.
MindBridge BPO combines innovation, expertise, and adaptability to help businesses achieve excellence and maintain a competitive advantage.
7. J Telemarketing
J Telemarketing offers dynamic inbound and outbound call center services built around customer engagement, lead generation, and business growth.
This outsourcing company provides customized outsourcing solutions to help global brands optimize communication strategies and boost conversion rates.
Through intelligent technology and experienced teams, J Telemarketing enhances client relationships while delivering measurable results.
As one of Pakistan’s premier call centers, it maintains a strong reputation for reliability, professionalism, and performance, serving organizations that demand efficiency and scalable communication solutions.
8. Stealth Agents
Stealth Agents delivers professional virtual assistant and remote call center services designed to enhance business productivity. It specializes in administrative support, lead generation, and customer service tailored to each client’s operational goals.
Founded to help organizations through affordable and reliable outsourcing, Stealth Agents connects companies with skilled professionals across multiple industries.
Its global team strengthens workflows, drives growth, and enables businesses to scale efficiently while maintaining exceptional quality and consistent client satisfaction across every engagement.
9. Worldwide Call Centers
Worldwide Call Centers (WCC) connects businesses with top-performing outsourcing partners across the globe. WCC is backed by 28 years of expertise and a network of 125+ vetted agencies in 30+ countries. It helps clients find ideal nearshore, offshore, or domestic partners quickly and efficiently.
Its free expert guidance, advanced technology access, and scalable solutions reduce risk and increase ROI. WCC’s unmatched global reach empowers companies to achieve exceptional customer engagement and business growth through proven, high-performing contact center partnerships.
10. Globe Call Center
Globe Call Center delivers premium 24/7/365 customer support designed to keep businesses connected around the clock.
The company provides inbound, outbound, and virtual office solutions that enhance communication, strengthen client relationships, and reduce operational costs.
Its professional agents work tirelessly to maintain reliability and continuity across every interaction. Globe Call Center serves clients in the U.S., U.K., Canada, and beyond, helping organizations to boost customer experiences, streamline operations, and achieve lasting growth through consistent service excellence.
11. All Star BPO
All Star BPO offers comprehensive outsourcing services that drive measurable business results. It specializes in lead generation, sales optimization, and customer support.
This outsourcing firm tailors each solution to specific industry needs, including insurance, healthcare, and home security.
Guided by transparency, collaboration, and innovation, All Star BPO transforms client operations into profitable ventures, reflecting its mission to revolutionize global success through value-driven, human-centered business process outsourcing services.
12. Tribe Consulting
Tribe Consulting stands among Pakistan’s largest BPO and BPM service providers, known for its excellence in customer satisfaction and operational performance.
Since 2014, the company has partnered globally across retail, healthcare, telecom, and public sectors.
Its advanced technology, managed teams, and data-driven processes create cost-efficient and high-quality outcomes. Tribe Consulting consistently exceeds client benchmarks, balancing customer satisfaction, cost reduction, and revenue growth while maintaining a long-term focus on innovation, collaboration, and service excellence.
13. Trans Global Services
Trans Global Services delivers cutting-edge IT and digital solutions that push businesses to thrive in a technology-driven world.
This premier third-party specializes in web development, mobile applications, AI, and Python-based platforms, offering scalable systems that enhance efficiency and user experience.
Beyond IT, Trans Global Services provides tailored call center solutions that strengthen client communication and operational flow. Its multidisciplinary team combines innovation and expertise to support startups and enterprises seeking reliable, future-ready digital transformation services.
14. Swift Tech BPO
Swift Tech BPO combines over 15 years of outsourcing expertise with an unwavering commitment to client success. It supports more than 29,500 customers through tailored business process solutions that drive efficiency and profitability.
Its dedicated professionals deliver dependable, cost-effective services built on experience and precision. Swift Tech BPO helps organizations optimize operations, enhance performance, and accelerate growth, solidifying its reputation as a trusted partner in global call center and outsourcing excellence.
15. Elite Techlogix
Elite Techlogix provides full-spectrum BPO and IT services for global business needs. Since its founding in 2014, the firm has developed expertise across multiple industries, offering call center, lead generation, and web development solutions that elevate client performance.
Its team integrates seamlessly with organizations to boost revenue, improve satisfaction, and enhance productivity. Combining technical capability and customer insight, Elite Techlogix delivers measurable outcomes and empowers brands to achieve sustainable growth across domestic and international markets.
16. iConcepts Call Center
iConcepts Call Center delivers dynamic outsourcing services designed to elevate brand performance and customer engagement. The company blends innovation, passion, and professionalism to create lasting business partnerships across industries.
Its global call center solutions enhance online reputation, improve communication, and strengthen client relationships. iConcepts serves organizations worldwide, including in the USA, through scalable, cost-effective operations.
Focused on quality and collaboration, the company continues to redefine the BPO sector with impactful, customer-driven strategies.
17. CabCall International
CabCall International, established in 2008, provides specialized inbound call center and software development services to global clients.
Based in Islamabad, the company supports businesses with reliable 24/7 live operator solutions and custom software tailored to client needs.
CabCall International is known for its expertise in the transportation industry and efficiency in managing cab orders and dispatch operations for major U.S. taxi fleets. Its professional team combines affordability, flexibility, and quality service, helping partners achieve consistent performance and customer satisfaction.
18. Experts Helping Businesses
Experts Helping Businesses empowers organizations through strategic consulting and customized outsourcing solutions. Its seasoned professionals bring decades of experience to help clients enhance sales performance, optimize software strategies, and improve daily operations.
Its approach focuses on measurable outcomes that strengthen efficiency and profitability. Experts Helping Businesses offers insightful guidance grounded in industry expertise, transforming challenges into opportunities for sustainable growth.
Every engagement reflects a commitment to practical innovation, client success, and long-term business advancement.
19. Munzai Solutions
Munzai Solutions specializes in B2B sales outsourcing, helping businesses accelerate lead generation and revenue growth. Its experienced sales professionals manage the entire sales cycle, from initial outreach to deal closure, allowing clients to focus on core operations.
Munzai Solutions optimizes sales processes through expert communication, data-driven strategies, and measurable results, driving businesses to expand their market presence and achieve consistent, scalable success globally.
20. Hired Support
Hired Support delivers exceptional outsourced customer service designed to help global businesses grow. It provides comprehensive inbound and outbound call center solutions that elevate every client interaction and drive measurable results.
Trusted by more than 100 companies worldwide, Hired Support transforms traditional customer support into a competitive advantage. Its passionate team focuses on innovation, communication excellence, and scalable service delivery.
Brands have better customer satisfaction, strengthen loyalty, and achieve long-term success through dedicated, results-oriented outsourcing partnerships.
21. AT-Desk247
AT-Desk247 is a reputable business process outsourcing partner recognized for integrity, reliability, and innovation. It delivers tailored inbound and outbound solutions that improve profitability and increase market share for global clients.
Its data-driven approach, advanced technology, and scalable infrastructure enable flexibility, cost savings, and rapid adaptation to evolving needs. AT-Desk247 continuously refines operations through modern practices and precise reporting
Businesses enhance their productivity, optimize resource allocation, and achieve measurable growth through high-performance outsourcing services.
22. Scalemill
Scalemill helps B2B SaaS companies to build powerful sales pipelines through targeted lead generation and multichannel outreach.
Founded in 2015, the company has evolved into a trusted global partner for outbound sales development.
Its skilled SDR teams deliver qualified meetings through persona-based messaging, precise prospecting, and data-backed strategies. Every campaign undergoes detailed quality tracking and refinement for superior outcomes.
Scalemill acts as a seamless extension of client teams, driving predictable growth, accelerating revenue, and fostering scalable business expansion worldwide.
23. AssistRing
AssistRing provides efficient call center and telemarketing services designed to strengthen client communication and customer satisfaction.
It combines cutting-edge technology, professional expertise, and personalized support to help businesses enhance engagement and achieve sustainable growth.
Guided by a vision to be a premier communication solutions provider, AssistRing introduces modern advancements that enable effective client interactions.
Its dedicated team works diligently to support business expansion while delivering dependable, high-quality customer experiences that promote long-term success and trusted client relationships.
24. Gravity BPO
Gravity BPO is a trusted force in global outsourcing, delivering innovative and cost-effective call center solutions that surpass client expectations.
Guided by a mission to transform customer experiences, the company builds enduring partnerships through professionalism and reliability. Its well-skilled teams operate around the clock to support businesses in strengthening customer loyalty and retention.
Further, Gravity BPO leverages deep industry knowledge and strategic insight to help clients grow confidently, combining technology, expertise, and dedication to deliver measurable, lasting success.
25. Hire Live Support
Hire Live Support blends data-driven strategy and digital innovation to deliver exceptional BPO and marketing solutions. The company offers call center, live chat, phone, and email support services tailored to enhance customer satisfaction and brand recognition.
Its multidisciplinary team drives growth for both B2B and B2C clients through customized engagement strategies and streamlined operations.
Focused on value creation, Hire Live Support helps firms achieve annual goals, strengthen customer connections, and build sustainable success through intelligent, growth-oriented outsourcing partnerships.
Offshoring call center services in Pakistan: FAQs
Let’s answer some of the frequently asked questions about outsourcing to the country:
What advantages does Pakistan offer for call center outsourcing?
Companies choose Pakistan for its cost-effective services, highly trained professionals, and strong English proficiency. The country’s growing outsourcing industry delivers quality customer interactions and scalable solutions for international clients.
How secure are operations in Pakistani call centers?
Leading call centers maintain strict data protection standards, advanced monitoring systems, and secure communication networks to safeguard client information. They also conduct regular security audits and train staff on compliance protocols to prevent breaches and maintain client trust.
Can services scale as the business grows?
Pakistani outsourcing providers offer flexible staffing and advanced technology to accommodate rapid growth and seasonal customer demands. They can quickly adjust team size, redistribute workloads, and implement new solutions to match evolving business needs without disrupting ongoing operations.
How do Pakistani call centers handle multilingual support?
Many call centers provide services in multiple languages, offering trained agents fluent in regional and international languages. This helps businesses reach diverse customer bases and maintain high-quality, personalized support.
What is the typical turnaround time for outsourced call center tasks?
Providers in Pakistan offer quick response times and 24/7 support options. They use efficient workflows and performance tracking to handle inquiries promptly, improving customer satisfaction and keeping operations running smoothly.
Independent
