• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Glossary » Delay announcement

Delay announcement


What is a delay announcement?

A delay announcement is a recorded message that plays when someone phones a call center and no agent is available to receive the calls. 

In a delay announcement, callers on hold usually hear the estimated waiting time and, in some cases, promotional information.

The aim of delay announcements is to help calm callers as they are assured that agents will answer their calls. However, oftentimes, callers lose patience and hang up, resulting in missed leads and a bad reputation.

To minimize scenarios that result in delay notifications, call centers might increase their workforce to fulfill calls.

What is a delay announcement

What is answer delay?

The average delay to answer is a statistic that measures how long it takes a call center representative to respond to a call. Customers are compelled to wait before speaking with an agent, which is when a delay announcement is made. 

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image