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Home » Glossary » Call Opening

Call Opening


What is Call Opening?

Call opening is when a call comes in and the agent answers it, they will greet the customer and introduce themselves. Calling opening lines are often phrases that condition the buyer’s mind at ease. 

Call center call openings help humanize the service agent and the firm. This is so customers are more likely to believe that their requirements are being met uniquely.

Call opening is critical since it usually sets the tone for the entire call. Because the call opening is the company’s brand, it should be consistent throughout all representatives and provide the company with a voice and personality. 

What is Call Opening

Call opening importance

Call opening is essential for making this first good impression, establishing excellent relations with your clients, and making a friendly tone for each talk with your buddy, supervisor, and customer. 

You should not disregard the importance of greeting if you wish to have a compelling personality. Making a good impression and greeting can positively impact the customer service of your business.

Don’t bring up yourself, your company, or your product at the call opening. Instead, speak about what your prospect is interested in. It oversees the first stage of the selling process.

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