Outsource to Baguio: Fast facts and top outsourced services

Is Baguio a good place to outsource?

Yes, many companies outsource to Baguio because the city offers skilled English speakers, low costs, and a fast-growing economy.

• Baguio has a large, well-educated talent pool, since students make up a big share of the population.
• The cost of living, office rent, and wages are lower here than in Manila.
• Its cool climate and strong quality of life help firms attract and keep staff.

Located just a few hours north of Metro Manila, Baguio is a popular spot for tourists. Its cool, refreshing climate earned it the title Summer Capital of the Philippines.

Over the years, the city began to draw more than vacation-goers. Local and foreign businesses and new startups moved in too, thanks to steady urban growth. As a result, many companies now outsource to Baguio as one of the best alternatives to Manila.

Below, you will learn what makes Baguio one of the top outsourcing cities in the Philippines. You will also see why it appeals to businesses, especially outsourcing companies. For a wider view, it also helps to compare it with outsourcing in the Philippines as a whole.

Fast facts about Baguio

These facts about Baguio add to its appeal. They help it stand out as a tourist attraction and as an investment hub for businesses.

Tourist spots

Baguio is one of the country’s most popular tourist attractions. Indeed, it is rich in history and culture, and it has plenty of breathtaking scenery. Above all, it is known for its cool climate, which offers a break from the warmer parts of the country.

At the heart of the city, you can find the famous Burnham Park. There, gardening and boating are popular pastimes. Another key landmark is the former US military base Camp John Hay. Today, it is home to upscale hotels, shopping centers, and many recreational spots.

Other popular attractions include Mines View Park, the Botanical Garden, The Mansion, Valley of Colors, and the BenCab Museum. Nearby, you can also visit the La Trinidad strawberry farms.

Education

In Baguio, students make up nearly half of the population. For years, the city has served as the education center of Northern Luzon. As a result, it is widely seen as one of the top university cities.

Notably, the city hosts the University of the Philippines Baguio. It also cradles some of the Cordillera region’s best schools. These include Saint Louis University and the University of the Cordilleras.

In addition, Baguio is home to the Philippine Military Academy. This is the country’s most prestigious military school. Because of this strong education base, local firms enjoy a steady supply of fresh graduates.

Health and safety track record

Baguio has shown a proactive, well-run approach to public health and safety. For example, the city has received a Safe Travels Stamp from the World Travel and Tourism Council and the Department of Tourism.

The city also earned praise for its strong public health drive. In fact, it reached a 95.43 inoculation rate, with over 268,000 residents covered. So businesses that set up here can count on a safe, well-managed environment.

Why do companies outsource to Baguio?

The city’s outsourcing industry keeps growing. New staff are hired and trained on a regular basis. Here are the main reasons why businesses outsource to Baguio.

Filipinos are English-literate

In general, Filipinos are highly literate in English. So the language barrier stays a minor concern when you outsource in the region.

Foreign firms in Baguio have gained from the strong English skills of Cordillerans. This helped the city build its first business process outsourcing (BPO) center. It also mirrors the wider appeal of call center services in the Philippines.

The city has a low cost of living

Baguio’s climate may be cold, but it offers a warm welcome for BPOs and foreign investors. Compared to Manila, the cost of living here is lower. Office and home rents cost less, and transport is easy to access.

The economy is rising

Over the years, the city has drawn steady foreign investment. Local and national government efforts have helped a lot. As a result, Baguio keeps gaining recognition from many organizations.

Firms that invest here can share in this growth. Because of this, they often find more room to expand. Nearby hubs like Clark, Pampanga and Cebu show the same strong momentum across the country.

Services you can outsource to Baguio

There are many functions you can outsource to Baguio. Here are some of the most common ones.

Marketing

First, effective marketing shapes brand and corporate reputation. In many cases, outside marketing teams bring fresh ideas that an in-house team cannot offer.

Scaling firms can gain a lot from this move. For example, they can outsource website design, brand building, search engine work, and other digital marketing tasks.

Sales

In addition, sales work pairs well with your marketing efforts. Together, they help close deals after the first outreach stage.

Like any provider, BPO firms in Baguio come well equipped. They have the training and tools to run sales tasks well, even on omnichannel platforms.

IT operations

Many businesses cannot handle all their IT needs on their own, mostly due to high costs. As an option, IT outsourcing gives them access to experts and infrastructure at a fraction of the price.

Finance and accounting

Many small and medium-sized businesses need time to learn the details of financial work. So outsourcing finance and accounting makes life easier. It removes the need to build, train, and keep an in-house team.

Designers

Similarly, you can hire a graphic artist whether you work solo or run a large firm. That way, you stay on top of the latest design trends. You also skip the cost of tools and software needed for the work.

BPO companies that outsource in Baguio

Here are top BPO companies that make up the outsourcing industry of Baguio.

Teleperformance

Location: SM City Baguio, Harrison Road, Baguio, Benguet

Teleperformance links the world’s largest and most respected businesses with their customers. As a result, it delivers a steady, high-quality customer experience. Its services include customer service, technical support, customer acquisition, digital solutions, analytics, and back-office work.

Sitel Philippines Corporation

Location: Baguio City Economic Zone, Loakan, Baguio, Benguet

Sitel in Baguio was one of the company’s first branches outside Manila. Likewise, this BPO firm offers a wide range of services. These span client engagement, advisory, cloud, multi-channel, and knowledge services.

Noble Trends Unbound, Inc.

Location: Baguio City Economic Zone, Loakan, Baguio, Benguet

Noble Trends Unbound, Inc. (NTU) can help with many needs. These include telemarketing and sales, customer acquisition and retention, and back-office and admin support. In short, NTU offers strong outsourced customer contact services and a superior client experience.

Frequently asked questions

Why do companies outsource to Baguio instead of Manila?

Baguio offers lower costs and a strong talent pool. Rent, wages, and daily expenses are cheaper than in Manila. Meanwhile, the many local universities supply a steady stream of skilled graduates.

What services can you outsource to Baguio?

You can outsource marketing, sales, IT, finance, and design work. Customer service and back-office support are common too. So the city fits both simple and complex tasks.

Is Baguio only good for tourism?

No, Baguio is more than a tourist spot. It is also a growing business hub. Because of steady investment, its outsourcing sector keeps expanding each year.

Do Baguio workers speak good English?

Yes, English skills in Baguio are strong. Most workers are highly literate in the language. So the language barrier stays a minor concern for foreign firms.

Which BPO companies operate in Baguio?

Well-known firms include Teleperformance, Sitel, and Noble Trends Unbound. Each one runs a range of outsourced services. As a result, businesses have several partners to choose from.

Key takeaways

• Baguio is a top alternative to Manila for outsourcing, with lower costs and skilled talent.
• Its many universities give firms a steady supply of English-speaking graduates.
• You can outsource marketing, sales, IT, finance, and design work to the city.
• Major BPO firms like Teleperformance and Sitel already operate here.
• Steady investment keeps the local economy and outsourcing sector growing.