The Outsourcing Week in Review: Wednesday, January 9, 2018

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THE WEEK IN REVIEW

With 2019 firmly upon us, the challenge for the Philippines outsourcing industry will be to maintain the pace of change needed to stay competitive in a transforming industry. The demand for higher-skilled KPO work looks strong. An example is the recent report that legal process outsourcing market will hit US$40bn by 2024, and, according to the Information Services Group, the Philippines still ranks fifth in the world in its ranking of countries in terms of outsourcing delivery center maturity. Amcham Philippines is also hopeful that further progress on the bilateral FTA between the US and the Philippines will be made this year. Underlining the need for the speedy adjustment to change is a report by Accenture that predicts that 85% of all customer interactions will be supported by artificial intelligence by 2020.

Fresh on the appointment of the country’s third telecom provider, the Mislatel Consortium, the Department of Information and Communications Technology (DICT) has been active this week in driving upgrades to the country’s telecoms infrastructure. It is pushing for increased cyber security conditions for the consortium, given the involvement of Chinese state-controlled China Telecom in the consortium. It has also approved three more common tower builders to boost cell coverage. Meanwhile out in the provinces, the Bacolod-Negros Occidental Federation for Information and Communications Technology (BNEFIT) is teaming up with local academe to provide the new skills that will be needed. The Cebu IT-BPM Organization and the Cebu City government are also rolling out increased teacher training programs to turn the city into a hub of coding expertise. The Subic Bay Metropolitan Authority (SBMA) said it will outsource more than 300 positions to outsourcing companies starting this February.

The property sector continues to be bullish on office and residential space to service the outsourcing sector. AboitizLand will be expanding its mid-market residential brand Ajoya in Pampanga province and Davao City, which targets the growing numbers of BPO sector professionals. According to Colliers, Cebu’s commercial property sector also remains upbeat. Meanwhile, the voracious Accenture continued its acquisition spree and purchased Australia’s PrimeQ, a leading provider of Oracle integration services. It also announced the signing of a major outsourcing deal with Germany’s industrial giant, Siemens. Storage and information management services firm Iron Mountain Inc said it had acquired Philippine-based records and data management services provider Lane Archive Technologies, boosting its footprint in the country.  Global business process management firm WNS also announced that it will release its fiscal 2019 third quarter financial and operating results on January 17. With more than 38,500 professionals across 57 delivery centers worldwide, its results will provide a good indication of the strength of the global outsourcing sector as it heads firmly into the new year.

Wednesday, January 9, 2019

NEWS THIS WEEK

7 January 2019

Stronger academe-industry collaboration pushed in Bacolod – read more…

DICT to approve three more common tower builders to boost cell coverage – read more…

Accenture acquires Australia’s PrimeQ – read more…

4 January 2019

Philippines ranks 5th in outsourcing delivery center maturity – read more…

Cebu City trains up to become Philippines first city of coders – read more…

Accenture bags Siemens outsourcing deal – read more…

3 January 2019

DICT eyes stricter cybersecurity conditions on Mislatel – read more…

Amcham Philippines hopeful of progress on bilateral FTA – read more…

Aboitiz property unit targets BPO workers in new project – read more…

Iron Mountain expands in Philippines via Lane Archive acquisition – read more…

2 January 2019

AI to take over 85% of customer interactions by 2020 – Accenture – read more…

SBMA to outsource 300 jobs in February – read more…

Cebu’s commercial property sector upbeat on BPO – Colliers – read more…

WNS to release third quarter financial results on January 17 – read more…

Legal process outsourcing market to hit US$40bn by 2024 – read more…

Read more Inside Outsourcing Newsletters here:

1. The Outsourcing Week in Review: January 2, 2018
2. The Outsourcing Week in Review: May 30, 2018