The Outsourcing Week in Review: Wednesday, April 17, 2019

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Expansion was a major theme in the news last week. Top Philippines co-working space provider KMC Solutions announced it has received new funding from the ASEAN Industrial Growth Fund to expand its business in the country. The timing looks good. According to real estate consultancy JLL, demand for office space should remain strong with vacancy levels in Metro Manila continuing at 6%, driven in large part by demand for flexible workspace, BPOs and an increasing number of Chinese firms setting up in the country.

Consumer and industrial goods giant 3M said it will further expand its Philippine business, having recently set up a BPO unit. Oracle NetSuite, which already employs approximately 1,300 people in the country, also said it is planning to expand its Philippines operations. Uber’s local outfit, now owned by Grab, has opened its second global hub in the Philippines in Bonifacio Global City. Outside of the capital, Mindanao Development Authority deputy executive director Romeo Montenegro said the property development and BPO sectors continue to see inflows of investment into Mindanao. Ulf Wennblom, country manager of Business Sweden in the Philippines, said two to three Swedish companies are entering the Philippine market every year, with the country’s IT-BPM as one of the three most attractive sectors.

Such expansion is underpinned by the availability of well-skilled labor. Trade Secretary Ramon Lopez believes that the government can upgrade the country’s IT, science, and engineering graduates to equip them with the needed AI knowledge, and is launching an initiative to train graduates to make them globally competitive. An example of local IT excellence is Ronel Boholano, in charge of the Information and Communication (ICT) unit of the Department of Education-Leyte Division, who was one of the winners in the “Creativity Challenge” during Microsoft‘s E2-Education Exchange held recently in Paris.

The impact of the pending new tax law, however, continues to throw a long shadow. With falling investment in economic zones, PEZA director, Charito Plaza, is overseeing a rebranding and a new focus of PEZA, away from its heavy reliance on the outsourcing sector. The “new PEZA” will help set up economic zones for food production, mineral processing, entertainment and tourism, according to Plaza, with new economic zones designed as townships or smart cities, with housing facilities, banks, and commercial establishments.

Overseas, the news from the big players was also healthy, despite global economic uncertainties. Outsourcing giants TCS, Infosys, and HCL are expected to post strong quarterly numbers.  Infosys is opening a new Swiss office; Accenture is to acquire France’s Cirruseo, a Google Cloud services provider; Brazil’s Stefanini has partnered with SaaS service management solutions provider 4me to enhance its customer service offerings. Teleperformance has announced the appointment of Gary Slade as the new chief executive officer of the company’s businesses in the UK and South Africa.

Wednesday, April 17, 2019


15 April 2019

12 April 2019

  • Co-working space provider KMC Solutions receives new funding – read article…
  • Outsourcing firms TCS, Infosys, HCL likely to post strong quarterly revenue – read article…
  • BPO investments continue in Mindanao – read article…

11 April 2019

10 April 2019

9 April 2019

Read more Inside Outsourcing Newsletters here:

  1. The Outsourcing Week in Review: April 10, 2019
  2. The Outsourcing Week in Review: April 24, 2019

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.