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Warren Walborn – Inception of Pentwater Group

Ep 182 Warren Walborn

Warren Walborn of Pentwater Group is back for his second episode with host Derek to discuss outsourcing opportunities with business owners.

Warren himself has seen before him business opportunities in the Philippines’ BPO industry and quickly take advantage of the great market potential by starting his own outsourcing consultancy company, right here in the Philippines.

Summary:

  • According to Warren the BPO industry provides great opportunity for the educated Filipinos to earn a decent wage. It’s among the services industry that contributed greatly to the Philippine GDP.
  • Warren’s Pentwater Group enables client companies to outsource business responsibilities and by so doing save money. He says that the cost of employment can be as high as $75 per employee, whereas with outsourcing, it may only cost $6 an hour, with all the expertise in the BPO community.
  • The outsourcing industries can better take care of important and crucial business functions like customer service, marketing and technical support. High customer satisfaction means repeat customers and more business for the company. Likewise, highly capable tech support leads to operational efficiency.
  • There are BPOs equipped with very sophisticated data mining technology capable of extracting relevant customer information, identify customer needs, and defining effective marketing strategy.
  • The saving on employment cost can be used for all the other important activities or innovation to help the business dominate the market.

Key Points:

  • There is a growing potential for the outsourcing industry in the Philippines and more locators are positioning themselves in the country ahead of competitors.
  • Customer service, marketing, research and technical support are some of the business functions specialized by experts in the outsourcing industry.
  • Outsourcing allows very high savings in employment cost and more funds for other important business activities to dominate the market.

Reference:

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Listen to more podcast episodes here:

  1. Birgit Hansl [2 of 2] – Growing Demand in the Outsourcing Sector
  2. Dean Pascoe – Inception of Boomering Inc. a Boutique Outsourcing Company
  3. Warren Walborn – Cost Components of Outsourcing in the West

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.