SMS Support

Definition

What is SMS support?

Short message service (SMS) support is the provision of customer support through text messaging, the most widely used data application in the world. It is an asynchronous form of communication that does not require the agent and the customer to be active at the same time in order to communicate back and forth.

SMS support is a convenient way to help customers with their concerns and find resolutions for their concerns without having the need to have a phone conversation.

 

What is SMS Support
What is SMS Support
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