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SMS Support

Definition

What is SMS support?

Short message service (SMS) support is the provision of customer support through text messaging, the most widely used data application in the world. It is an asynchronous form of communication that does not require the agent and the customer to be active at the same time in order to communicate back and forth.

SMS support is a convenient way to help customers with their concerns and find resolutions for their concerns without having the need to have a phone conversation.

 

What is SMS Support
What is SMS Support

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.