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NorthStar Solutions Inc.

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About

“NorthStar Solutions was established in the year 2006 and since then the company has been providing multi-channel BPO services. The service delivery center of NorthStar Solutions is situated in the Ortigas Business District in Metro Manila, Philippines. It has a high-end and security enabled office that supports client from Europe, Asia-Pacific and North America. This company believes in combining their highly talented professionals with the best practices in the industry and along with the customized solutions suiting the clients’ needs.

The mission of this company is to provide the best of the BPO services that ensure that the customers’ needs are fulfilled and can add value to the overall customer experience. They view themselves to be a leader in BPO services.

Services Offered

NorthStar provides many kinds of services. Some of them are:

Healthcare services: they provide both healthcare provider services and healthcare payer services.

Customer center services: They provide inbound services like customer care by building a relationship of trust with the customers, customer retention, third part verification and sales pitch. They help with outbound services as well.

They provide non-voice back office services like payroll support, HR support, data entry and file conversion.

These are some of the core services provided by NorthStar Solutions.

Headquarters

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Public or Private

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Seats or staff

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Revenue

Unknown / Non-Applicable

Industries

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Highlights

Domain Authority

0.9

Site traffic

-

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

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Year Founded

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Countries of fulfillment

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Sectors

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Contact information

+63 2 226 3111 / +44 20 3051 7642

http://www.northstarsolutionscc.com

Social media

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About NorthStar Solutions Inc.: Review and comparison

Northstar Solutions is considered one of the top call centers in the Philippines, offering a team of experienced and professional customer service representatives. The firm provides a wide range of outsourcing services, including technical support, handling customer inquiries, and a flexible workforce.

NorthStar Solutions is a privately-owned company with just over 80 employees. The firm began in 2005 and continues a consistent, high-quality business solution globally. The firm also provides web-based support, including administration, social media marketing, web design, and website development.

NorthStar Solutions Inc. Outsourcing

NorthStar Solutions’ headquarters are in Pasig City in the Philippines, which provides many tech-based and call center positions for a global business market. The firm is one of the leading BPO outsourcing providers in the Philippines with a solid reputation for helping small, start-up companies and organizations in the UK, US, and Australia.

The firm employs a highly skilled workforce of staff, including college and university graduates with a minimum of two years of experience in customer-focused services and technology. NorthStar Solutions provides customized solutions to clients globally to meet specific requirements, including interim solutions and long-term goals.

NorthStar Solutions Inc.’s BPO services and pricings

NorthStar Solutions provides complete staffing solutions to address all clients’ needs in a call center environment, including:

  • Inbound and outbound call center staffing
  • Marketing campaigns
  • B2B programs
  • Back office and administrative support
  • Virtual assistants
  • Business analysis

NorthStar Solutions reviews every client’s needs to capitalize on growth and success, from winning customer service solutions to marketing and sales.

NorthStar Solutions’ pricing

NorthStar Solutions provides cost-effective proposals and pricing that works best for each client. The firm provides pricing based on the specialized needs of each company, including ongoing support through the firm’s call center in Manila, to virtual administrative and technical services for business development and analysis.

How NorthStar Solutions Inc. outshines its competition

NorthStar Solutions provides innovative solutions that go above and beyond the traditional call center environment. The firm proudly supports international businesses and organizations with well-established systems and services that meet or exceed clients’ expectations, including:

  • Highly qualified and skilled staffing solutions
  • Innovative technology and access to virtual support
  • Well-refined recruitment process to provide top performance
  • Flexible in supporting a wide range of businesses and industries
  • Customized processes for inbound and outbound call center sales, marketing, and customer service programs

Key executives

Grace Rivera, Head of Quality Assurance

Grace Rivera has been the head of the QA department since 2008, with a solid background in working as a quality assurance specialist for Havenlink Solutions Inc. and Touch Asia Contract Solutions Inc. She graduated with a Bachelor of Science in Psychology from Centro Escolar University in 1999 and attended St. Mary’s College.

NorthStar Solutions Inc. reviews and comparisons

NorthStar Solutions offers a solid reputation in customer service and technology in a call center environment. The firm offers highly skilled staff with well-established recruiting techniques to recruit individuals and teams to provide excellent service for various industries. The firm consistently offers stellar services to the global market.

NorthStar Solutions Inc.’s contact information

NorthStar Solutions Inc.’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A

In addition, you may email them at [email protected] or call +63 2 226 3111 / +44 20 3051 7642.

References

https://www.glassdoor.com/Overview/Working-at-NorthStar-Solutions-EI_IE3854211.11,30.htm

https://www.crunchbase.com/organization/northstar-solutions

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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