4933 Lincoln Avenue, 60532, Lisle, IL
$100 mil. - $250 mil.
About HGS: Review and comparison
Hinduja Global Services (HGS) is a global leader in business process management (BMP) service that supports all phases of the customer service process. HGS makes clients more competitive by assisting companies in traditional and digital customer service.
This BPO specializes in healthcare BPM to help health industries keep their customers as happy as possible throughout all stages of service. They also work with enterprises in many categories, such as:
- Banking and financial
- Consumer electronics
- Consumer packaged goods
- Public Sector
- Retail and eCommerce
- Travel and hospitality
HGS’ main headquarters is in Lisle, Illinois, USA, but they have offices in:
- Brentford, England, UK
- Dartmouth, Nova Scotia, Canada
- Bangalore, India
- Quezon City, Philippines
- Kingston, Jamaica
The company also has a presence in the UAE.
HGS’s BPO services and pricings
HGS is a public BPO that offers clients services to improve their customer service. The company combines automation, analytics, and digital transformation to help its clients reach their customer service goals.
This BPO focuses on back-office processing, contact centers, traditional and digital customer care, and HRO services using innovative outsourcing solutions to keep them at the top of their game.
HGS’ pricing depends on the project. Interested clients can contact the company to receive an accurate price estimate.
How HGS outshines its competition
HGS is always available to help a client or listen to their customer’s needs with offices worldwide. They aim to make a company more competitive by giving their customers the services and interactions they want.
This BPO is also an expert at cultural diversity to provide a client and their customers with the most outstanding services possible. They work to value diversity in all aspects of their business and staffing.
IAOP recognized HGS for 2021 Excellence in Strategic Partnership, and Garter recognized them as leaders in the 2021 Magic Quadrant. Their award-winning record means that others have noted them as a quality company that focuses on the needs of their clients.
Pushkar Misra (President and CEO)
Pushkar Misra has been the president and CEO of HGS since January of 2004. Misra works in the Philippines office and has a Master’s degree in Business Administration from the Indian Institute of Management in Ahmedabad.
Murthy Narasimha (President)
Murthy Narasimha became president at HGS’ main headquarters in April of 2008. Narasimha is responsible for development and delivery in North America.
HGS reviews and comparisons
HGS is an award-winning industry that has been delivering excellence for years. A trusted name in offshore customer service, this BPO is skilled at providing its clients with top service to make their business more competitive.
Productive, organized, and well-trained staff ensure that clients receive fantastic service. Employees work around the clock in seven different countries, spanning several time zones so that a client’s customers can always enjoy the attention they need when they need it.
The BPO’s website offers dozens of case studies that showcase in detail the success that they have brought to clients across a multitude of industries.
HGS’s contact information
HGS’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call + 1 217 891 8461.