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3.4/5 • Glassdoor rating


A global leader in BPO and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back-office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 20,000 employees in seven countries.

What HGS offers its clients

Customers want the right answer, fast. HGS seamlessly engages them to drive revenue, balance costs, and deliver the best possible experience, while optimizing customer satisfaction and retention. Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

How HGS outshines the competition

HGS designs and implements an effortless customer experience using digital channels, analytics, automation and digital marketing. After listening to your challenges, we craft a strategic plan unique to your business. We then walk teams through the transformation process with confidence and clarity before efficiently implementing a custom solution. We're here for the long haul. After partnership launch, we iterate to unlock untapped potential by managing costs or growth through innovation.

HGS company structure

HGS is part of the Hinduja Group, one of the world's largest diversified group of companies, headquartered in London, England. HGS is a publicly held company. HGS is listed on both the leading stock exchanges of India - Bombay Stock Exchange and National Stock Exchange (Symbol: HGS).

Sample highlight service offering of HGS

In today’s smart shopper marketplace, it’s critical to create brand awareness and educate consumers during the research phase of the journey. At HGS, we have an in-house digital agency equipped with robust solutions designed to attract new buyers into the lead generation pipeline.No matter what product or service you’re selling, we have expert sales professionals and licensed agents who are well trained at acquisition as well as cross-selling/up-selling strategies.


75 Rockefeller Plaza, 26th Floor, 10019, New York, NY

Public or Private


Seats or staff



$500 mil. - $1 bil.

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Government
  • Hardware Tech/IT
  • Hospitality
  • Legal
  • Non Profit
  • Pharmaceutical
  • Public Utilities
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Pushkar Misra

Year Founded


Countries of fulfillment
  • Australia
  • Canada
  • Colombia
  • India
  • Jamaica
  • Philippines
  • United Kingdom
  • United States
  • Admin Support
  • Build-Operate-Transfer
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Output-based
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+ 1 801.755.3420

About HGS: Review and comparison

Hinduja Global Solutions (HGS) is a digital CX leader dedicated to delivering winning customer interactions. As experts in autonomous CX, HGS helps clients deliver consistent interactions at scale that are prompt, personal, and positive.

To exceed ever-rising customer expectations, HGS continuously transforms, optimizes, and grows enterprises across a wide range of industries, including:

  • Automotive
  • Banking and Financial 
  • Consumer Electronics and Technology
  • Consumer Packaged Goods
  • Healthcare
  • Insurance
  • Public Sector
  • Retail and eCommerce
  • Telecommunications and Media
  • Travel and Hospitality 

HGS Outsourcing

HGS’s main headquarters is in New York, NY, USA with additional offices in:

  • London, England, UK
  • Sherwood, PE, Canada
  • Bangalore, India
  • Manila, Philippines
  • Kingston, Jamaica
  • Barranquilla, Colombia
  • Brisbane, Australia

HGS’s BPO services and pricings

With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of bespoke outsourcing solutions such as:

  • Strategic consultation
  • Digital transformation
  • IT systems integration
  • Intelligent process optimization
  • Experts on-demand 

HGS’s pricing

HGS’ pricing depends on the project. Interested clients can contact the company to receive an accurate price estimate. 

How HGS outshines its competition

With offices worldwide, HGS is always available to help build a company’s business for the future, with a purpose-driven, design-thinking approach to digital CX solutions and services. HGS’s philosophy is that the right mix of technology and talent can lead to a happier employees, a superior CX, and increased competitiveness.

This BPO also values cultural diversity, embracing differences and fostering an environment of mutual trust, respect, and equality. HGS works toward shared values with each client to drive every transaction and interaction, creating extraordinary employee experiences and outstanding client outcomes.

In addition to being the recipient of many other awards, HGS has been recognized by IAOP for 12 years in a row as one of the top outsourcing companies in the world, and Gartner recognized HGS as a Magic QuadrantTM Leader in both 2021 and 2022.

Key executives

HGS reviews and comparisons

A trusted name in offshore customer service, HGS is an award-winning industry leader that has been delivering excellence for 50 years. Productive, organized, and well-trained staff ensure that every step of the customer journey helps to increase customer lifetime value. Employees span several time zones across eight different countries, accommodating customers 24/7/365 via phone, chat, email, mail, video, and social media. 

The BPO’s website offers dozens of case studies that showcase in detail the success that they have brought to clients across a multitude of industries. 

HGS’s contact information

HGS’s main headquarters is located in:

75 Rockefeller Plaza, 26th Floor, 10019, New York, NY

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call + 1 801.755.3420.


HGS news, podcast & articles

HGS videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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