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3.5/5 • Glassdoor rating


A global leader in BPO and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back-office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 20,000 employees in seven countries.

What HGS offers its clients

Customers want the right answer, fast. HGS seamlessly engages them to drive revenue, balance costs, and deliver the best possible experience, while optimizing customer satisfaction and retention. Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

How HGS outshines the competition

HGS designs and implements an effortless customer experience using digital channels, analytics, automation and digital marketing. After listening to your challenges, we craft a strategic plan unique to your business. We then walk teams through the transformation process with confidence and clarity before efficiently implementing a custom solution. We're here for the long haul. After partnership launch, we iterate to unlock untapped potential by managing costs or growth through innovation.

HGS company structure

HGS is part of the Hinduja Group, one of the world's largest diversified group of companies, headquartered in London, England. HGS is a publicly held company. HGS is listed on both the leading stock exchanges of India - Bombay Stock Exchange and National Stock Exchange (Symbol: HGS).

Sample highlight service offering of HGS

In today’s smart shopper marketplace, it’s critical to create brand awareness and educate consumers during the research phase of the journey. At HGS, we have an in-house digital agency equipped with robust solutions designed to attract new buyers into the lead generation pipeline.No matter what product or service you’re selling, we have expert sales professionals and licensed agents who are well trained at acquisition as well as cross-selling/up-selling strategies.


4933 Lincoln Avenue, 60532, Lisle, IL

Public or Private


Seats or staff



$100 mil. - $250 mil.

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Government
  • Hardware Tech/IT
  • Hospitality
  • Legal
  • Non Profit
  • Pharmaceutical
  • Public Utilities
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Pushkar Misra

Year Founded


Countries of fulfillment
  • Australia
  • Canada
  • Colombia
  • India
  • Jamaica
  • Philippines
  • United Kingdom
  • United States
  • Admin Support
  • Build-Operate-Transfer
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Output-based
  • Outsourcing Consultancy
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+ 1 217 891 8461

About HGS: Review and comparison

Hinduja Global Services (HGS) is a global leader in business process management (BMP) service that supports all phases of the customer service process. HGS makes clients more competitive by assisting companies in traditional and digital customer service. 

This BPO specializes in healthcare BPM to help health industries keep their customers as happy as possible throughout all stages of service. They also work with enterprises in many categories, such as:

  • Automotive
  • Banking and financial 
  • Consumer electronics
  • Consumer packaged goods
  • Insurance
  • Public Sector
  • Retail and eCommerce
  • Telecom
  • Travel and hospitality 

HGS Outsourcing

HGS’ main headquarters is in Lisle, Illinois, USA, but they have offices in:

  • Brentford, England, UK
  • Dartmouth, Nova Scotia, Canada
  • Bangalore, India
  • Quezon City, Philippines
  • Kingston, Jamaica

The company also has a presence in the UAE. 

HGS’s BPO services and pricings

HGS is a public BPO that offers clients services to improve their customer service. The company combines automation, analytics, and digital transformation to help its clients reach their customer service goals. 

This BPO focuses on back-office processing, contact centers, traditional and digital customer care, and HRO services using innovative outsourcing solutions to keep them at the top of their game. 

HGS’s pricing

HGS’ pricing depends on the project. Interested clients can contact the company to receive an accurate price estimate. 

How HGS outshines its competition

HGS is always available to help a client or listen to their customer’s needs with offices worldwide. They aim to make a company more competitive by giving their customers the services and interactions they want. 

This BPO is also an expert at cultural diversity to provide a client and their customers with the most outstanding services possible. They work to value diversity in all aspects of their business and staffing. 

IAOP recognized HGS for 2021 Excellence in Strategic Partnership, and Garter recognized them as leaders in the 2021 Magic Quadrant. Their award-winning record means that others have noted them as a quality company that focuses on the needs of their clients. 

Key executives

Pushkar Misra (President and CEO)

Pushkar Misra has been the president and CEO of HGS since January of 2004. Misra works in the Philippines office and has a Master’s degree in Business Administration from the Indian Institute of Management in Ahmedabad. 

Murthy Narasimha (President)

Murthy Narasimha became president at HGS’ main headquarters in April of 2008. Narasimha is responsible for development and delivery in North America. 

HGS reviews and comparisons

HGS is an award-winning industry that has been delivering excellence for years. A trusted name in offshore customer service, this BPO is skilled at providing its clients with top service to make their business more competitive. 

Productive, organized, and well-trained staff ensure that clients receive fantastic service. Employees work around the clock in seven different countries, spanning several time zones so that a client’s customers can always enjoy the attention they need when they need it. 

The BPO’s website offers dozens of case studies that showcase in detail the success that they have brought to clients across a multitude of industries. 

HGS’s contact information

HGS’s main headquarters is located in:

4933 Lincoln Avenue, 60532, Lisle, IL

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call + 1 217 891 8461.


HGS news, podcast & articles

HGS videos & images

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