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Avaya Inc.

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Avaya Inc. is a well-established innovator that works in the space of digital business communications. In other words, it provides smart global technologies and solutions for team and customer interaction, collaboration and integrated communications, customer experience management and contact center, networking etc. It caters to all types of companies, from big enterprises, mid-size companies, government organizations and small businesses all over the world.

The team engagement solutions offered by Avaya allow individuals to collaborate and communicate via any modality, regardless of device, network or location. These solutions are run on a business-class platform which is extremely open, secure, reliable and scalable.

The customer engagement solutions offered by Avaya helps support multi-channel communications, self-service and intelligent routing for enhancing customer engagement. Further, widespread reporting, workforce optimization and analytics capabilities offer practical insights to companies and help them boost customer retention and profitability.

The fabric networking platform of Avaya provides a wide range of products with multiple features as well as differentiated technologies for combining simple and scalable business-oriented solution. Its innovative solutions integrate all business aspects including branch and desktop, data center and campus, wired and wireless etc. thus helping clients are to reduce risk and save costs.



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$2 to $5 billion (USD)




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OA ranking


Glassdoor rating


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Jim Chirico, President and Chief Executive

Year Founded


Countries of fulfillment




Contact information

(+63) 2 830 5924 to 25

Social media

About Avaya Inc.: Review and comparison

Avaya creates innovative subscription-based software solutions and cloud-based communication systems for every business sector and industry. This award-winning Business Process Outsourcing (BPO) firm is the number one provider of small to midsize business telephone systems globally and is the global leader in contact center solutions. 

The company’s third and fourth-quarter revenues for 2021 were $723 million and $760 million, respectively, with fiscal revenue of $2.973 billion for the year. Their fiscal projection for 2022 includes increasing revenue to over $3 billion.

Avaya Inc. Outsourcing

Avaya‘s headquarters are in North Carolina, but the company has offices globally and provides services in over 190 countries. Over 15,000 people work at the firm, many working from home. 

Some of the company’s most recent awards include the Frost & Sullivan Competitive Strategy Leadership Award, UC Today’s Best CPaaS and Best Use of AI Awards, and the MetriStar Top Customer Sentiment Award.  

Avaya Inc.’s BPO services and pricings

This firm has specialized in cloud-based VOIP and video conferencing communication platforms since it began in 2000. The features of their products list into the hundreds, but their three main products are:

  • Communications Platform as a Service (CPaaS)
  • Contact Center as a Service (CCaaS)
  • Unified Communications as a Service (UCaaS) 

They use complete digital automation and AI to customize solutions for each industry and company, and they offer private cloud creation for businesses who want a proprietary communications platform. 

Avaya’s pricing

Avaya’s price varies per service and the number of users. The current OneCloud CCaaS monthly price per user is:

  • Digital – $41  
  • Voice – $71  
  • All Media $106  

Avaya OneCloud UCaaS pricing varies per product. Avaya Cloud Office ranges from $19.99 to $49.99 per user per month, depending on a company’s needs. Add-on features are available. 

Customers can get a 30-day free trial on its OneCloud Private product and a 60-day free trial on Avaya Spaces for video conferencing. This firm offers a free customized assessment for potential customers of their CPaaS solution. 

How Avaya Inc. outshines its competition

Avaya is a global leader in cloud-based communications. Their innovative, experience-based approach has led them to be the provider for:

  • Over 90% of the Fortune 100 companies in the US
  • The top ten banking systems in the US
  • 40 governments worldwide
  • Seven of the top ten global health services companies
  • The top ten international airlines
  • The top seven managed care facilities in the US
  • Over 100,000 companies and organizations worldwide

This BPO services provider holds over 4,300 patents and patent applications and has deployed over 100 million UC lines globally. The company has over 9,000 partners and agents and is the number one global leader in contact center solutions. 

Forbes named the firm one of the World’s Best Employers for the second year in a row in 2021. 

Key executives

Jim Chirico (President and CEO)

Jim Chirico graduated from Providence College with a Bachelor of Science in Marketing. He held several managerial positions at IBM and was the Executive Vice President of Global Operations in Development and Manufacturing at Seagate Technology before starting at Avaya 14 years ago.

Mr. Chirico began his career with Avaya as the Chief Operation Officer (COO) and Global Sales Leader. He became the CEO in 2017. 

Avaya Inc. reviews and comparisons

Employee reviews at sites like Glassdoor, CareerBliss, and Indeed are generally positive. Many companies using the firm’s cloud-based communication platform view it as a positive experience for their employees and business model according to the 7.7 out of 10-star average on TrustRadius. We suggest you compare Avaya to other global digital communications providers. 


Avaya Inc.’s contact information

Avaya Inc.’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+63) 2 830 5924 to 25.


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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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