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Overview
Headquarters
20-22 Charlemont Drive, N/A, 00000, Kingston, Kingston
Public or Private
private
Seats or staff
100-249
Revenue
$1 mil. - $5 mil.
Industries
About VL BPO: Review and comparison
VLBPO is a customer service center that offers nearshore and offshore business process outsourcing (BPO) services. It specializes in providing scalable omni-channel solutions for various customer engagement needs.
With over eight years of experience in this industry, VLBPO has garnered a strong reputation for its outstanding service, earning the trust and respect of its clients.
VL BPO Outsourcing
VLBPO contact center is situated in Jamaica. It serves companies across multiple industries and focuses on growing businesses, delivering personalized experiences, building brand loyalty, and enhancing the value of customer engagement.
VLBPO’s client comprises small and medium-sized enterprises spanning various sectors such as communications and media, technology, automotive, retail, insurance, and financial services.
VL BPO’s BPO services and pricings
With a track record of more than a decade, VLBPO has consistently provided top-notch technology and services. Its offerings include an integrated suite of services such as:
- Digital marketing and customer acquisition
- Outsourced customer support
- Technology for managing customer experiences
- Inbound and outbound telesales and technical support
- Interactive voice response (IVR) systems
- Sales and support via chat and email
- Back office services
VLBPO BPO’s pricing
Pricing for VLBPO services is not openly available, based on specific services requested. However, firms have the option to receive a free quote by providing additional information on your company’s needs.
How VL BPO outshines its competition
The company prides itself on its ability to scale quickly and provide flexibility to its clients, offering 24/7 support to keep businesses connected with their customers.
Testimonials from various clients highlight VLBPO’s ability to quickly scale their teams to meet growing demands and maintain high customer satisfaction ratings.
Further, VLBPO has partnerships and certifications from renowned business entities like Clutch, Trustpilot, and Upwork.
Key executives
Earl McDonald (CEO)
Earl has an extensive background working with companies across diverse industries, which encompass e-commerce, legal services, real estate, software and technology, as well as the health sector.
His impressive track record includes aiding e-commerce enterprises in scaling their revenues from six to seven figures, contributing significantly to clients’ success by generating over 12 million dollars in revenue in 2022 alone.
Earl’s notable accomplishments lie in his proficiency in establishing customer support departments from the ground up.
VL BPO reviews and comparisons
“I wanted to take a moment and thank you for the support you’ve provided us over the last few months. As our business grows and processes change, we hope that our relationship with VLBPO will continue to grow too!
We have 4 groups of team members assigned to their respective departments, including Amazon Client Support, Walmart Client Support, E-commerce Support, and Walmart Internal Operations.” Timothy Richard (President of eCommerce)
VLBPO received an impressive total rating of 4.7 out of 5 from Google reviews, reflecting their exceptional quality and service.
See more client testimonials here.
VL BPO’s contact information
VL BPO’s main headquarters is located in:
20-22 Charlemont Drive, N/A, 00000, Kingston, Kingston Further, you may virtually reach out the company through the following contact information:
Website https://vlbpo.com
Facebook https://www.facebook.com/vlbpo.cx/
In addition, you may email them at [email protected] or call 4437205543.
Independent
