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4.5/5 • Glassdoor rating


As a prominent global provider of customer experience BPO solutions, Value Leaders BPO (VLBPO) empowers brands to strengthen connections with their customer base, ultimately enhancing their brand equity. The pursuit of world-class support is crucial for internationally revered brands that value responsiveness, empathy, and personalized assistance. Consumers actively seek these qualities and readily recognize and reward companies that consistently meet such expectations.

Catering to clients across various industries, including legal, health and wellness, fintech, gaming, technology, home sharing and travel, digital advertising, social media, streaming, and e-commerce, VLBPO’s profound expertise and extensive presence in the US, Canada, and UK markets solidify our reputation as a reliable partner. This is particularly true for emerging, high-growth enterprises aiming to capitalize on limitless opportunities.

Our commitment to delivering favourable results extends beyond business success. As we actively engage in socially responsible corporate initiatives focused on effecting positive change in the lives of individuals, communities, and the environment, our corporate social responsibility programs underscore our dedication to making a meaningful impact.


20-22 Charlemont Drive, N/A, 00000, Kingston, Kingston

Public or Private


Seats or staff



$1 mil. - $5 mil.

  • Construction Renovation
  • Consumer Services
  • Ecommerce
  • Educational Businesses
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Government
  • Healthcare
  • Hospitality
  • Insurance
  • Legal
  • Non Profit
  • Pharmaceutical
  • Public Utilities
  • Real Estate
  • Retail
  • SaaS
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Earl McDonald

Year Founded


Countries of fulfillment
  • Belize
  • Colombia
  • Costa Rica
  • Jamaica
  • Philippines
  • United States
  • Admin Support
  • Agency Contract Partner
  • Customer Service
  • Full service BPO
  • Human Resource & Legal
  • Outsourcing Consultancy
Contact information


About VL BPO: Review and comparison

VLBPO is a customer service center that offers nearshore and offshore business process outsourcing (BPO) services. It specializes in providing scalable omni-channel solutions for various customer engagement needs. 

With over eight years of experience in this industry, VLBPO has garnered a strong reputation for its outstanding service, earning the trust and respect of its clients.

VL BPO Outsourcing

VLBPO contact center is situated in Jamaica. It serves companies across multiple industries and focuses on growing businesses, delivering personalized experiences, building brand loyalty, and enhancing the value of customer engagement.

VLBPO’s client comprises small and medium-sized enterprises spanning various sectors such as communications and media, technology, automotive, retail, insurance, and financial services.

VL BPO’s BPO services and pricings

With a track record of more than a decade, VLBPO has consistently provided top-notch technology and services. Its offerings include an integrated suite of services such as:

  • Digital marketing and customer acquisition
  • Outsourced customer support
  • Technology for managing customer experiences
  • Inbound and outbound telesales and technical support 
  • Interactive voice response (IVR) systems
  • Sales and support via chat and email
  • Back office services

VLBPO BPO’s pricing

Pricing for VLBPO services is not openly available, based on specific services requested. However, firms have the option to receive a free quote by providing additional information on your company’s needs.

How VL BPO outshines its competition

The company prides itself on its ability to scale quickly and provide flexibility to its clients, offering 24/7 support to keep businesses connected with their customers. 

Testimonials from various clients highlight VLBPO’s ability to quickly scale their teams to meet growing demands and maintain high customer satisfaction ratings. 

Further, VLBPO has partnerships and certifications from renowned business entities like Clutch, Trustpilot, and Upwork.

Key executives

Earl McDonald (CEO)

Earl has an extensive background working with companies across diverse industries, which encompass e-commerce, legal services, real estate, software and technology, as well as the health sector. 

His impressive track record includes aiding e-commerce enterprises in scaling their revenues from six to seven figures, contributing significantly to clients’ success by generating over 12 million dollars in revenue in 2022 alone.

Earl’s notable accomplishments lie in his proficiency in establishing customer support departments from the ground up. 

VL BPO reviews and comparisons

 “I wanted to take a moment and thank you for the support you’ve provided us over the last few months. As our business grows and processes change, we hope that our relationship with VLBPO will continue to grow too!

We have 4 groups of team members assigned to their respective departments, including Amazon Client Support, Walmart Client Support, E-commerce Support, and Walmart Internal Operations.” Timothy Richard (President of eCommerce)

VLBPO received an impressive total rating of 4.7 out of 5 from Google reviews, reflecting their exceptional quality and service.

See more client testimonials here.

VL BPO’s contact information

VL BPO’s main headquarters is located in:

20-22 Charlemont Drive, N/A, 00000, Kingston, Kingston

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 4437205543.


VL BPO news, podcast & articles

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VL BPO videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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