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vlbpo

Overview

As a prominent global provider of customer experience BPO solutions, VLBPO enables brands to foster stronger connections with their customer base, thereby elevating their brand equity.

The pursuit of world-class support is paramount for internationally revered brands. Consumers actively seek responsive, empathetic, and personalized support, and they readily recognize and reward companies that consistently meet these expectations.

We cater to clients spanning various industries, including fintech, gaming, technology, home sharing and travel, digital advertising, social media, streaming, and e-commerce. VLBPO’s profound expertise and extensive presence in the US market have solidified our reputation as a reliable partner, especially for emerging, high-growth enterprises seeking to harness limitless opportunities.

Our dedication to generating favorable results for our clientele extends to our role as a socially responsible corporate entity. Our Corporate Social Responsibility initiatives are centered on effecting positive change in the lives of individuals, communities, and the environment.

I

vlbpo company structure

As a prominent global provider of customer experience BPO solutions, VLBPO enables brands to foster stronger connections with their customer base, thereby elevating their brand equity.

The pursuit of world-class support is paramount for internationally revered brands. Consumers actively seek responsive, empathetic, and personalized support, and they readily recognize and reward companies that consistently meet these expectations.

In a landscape where the definition of excellence continually evolves and is tailored to your brand's unique identity, VLBPO offers dynamic and forward-looking solutions essential for maintaining a competitive edge in meeting customer demands.

Designed on a hybrid model that empowers professional teams to operate from remote locations or within our network center, "Work from Anywhere" introduces an adaptable and resilient approach to enhancing your customer experience. Anchored in an unwavering commitment to employee experience, this approach empowers exemplary customer interactions that are both secure and seamlessly interconnected, all while affording you access to a vast global talent pool.

VLBPO brings to the table a wealth of experience, having partnered with organizations, both small and medium, spanning a diverse spectrum of industries including healthcare institutions, insurance providers, manufacturing enterprises, media and entertainment companies, retailers, technology firms, telecommunications providers, and the travel and hospitality sector.

Headquarters

20-22 Charlemont Drive, N/A, 00000, Kingston, Kingston

Public or Private

public

Seats or staff

1000

Revenue

8,000,000

Industries
  • Construction Renovation
  • Consumer Services
  • Ecommerce
  • Educational Businesses
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Government
  • Healthcare
  • Hospitality
  • Insurance
  • Legal
  • Non Profit
  • Pharmaceutical
  • Public Utilities
  • Real Estate
  • Retail
  • SaaS
  • Telecoms
  • Transportation
  • Travel
  • Utilities

Details

Executive

Earl McDonald

Year Founded

06/19/2015

Countries of fulfillment
  • Belize
  • Colombia
  • Costa Rica
  • Jamaica
  • Philippines
  • United States
Sectors
  • Admin Support
  • Agency Contract Partner
  • Customer Service
  • Full service BPO
  • Human Resource & Legal
  • Outsourcing Consultancy
Contact information

-

https://vlbpo.com/


About vlbpo: Review and comparison

VLBPO is a customer service center that offers nearshore and offshore business process outsourcing (BPO) services. It specializes in providing scalable omni-channel solutions for various customer engagement needs. 

With over eight years of experience in this industry, VLBPO has garnered a strong reputation for its outstanding service, earning the trust and respect of its clients.

vlbpo Outsourcing

VLBPO contact center is situated in Jamaica. It serves companies across multiple industries and focuses on growing businesses, delivering personalized experiences, building brand loyalty, and enhancing the value of customer engagement.

VLBPO’s client comprises small and medium-sized enterprises spanning various sectors such as communications and media, technology, automotive, retail, insurance, and financial services.

vlbpo’s BPO services and pricings

With a track record of more than a decade, VLBPO has consistently provided top-notch technology and services. Its offerings include an integrated suite of services such as:

  • Digital marketing and customer acquisition
  • Outsourced customer support
  • Technology for managing customer experiences
  • Inbound and outbound telesales and technical support 
  • Interactive voice response (IVR) systems
  • Sales and support via chat and email
  • Back office services

VLBPO BPO’s pricing

Pricing for VLBPO services is not openly available, based on specific services requested. However, firms have the option to receive a free quote by providing additional information on your company’s needs.

How vlbpo outshines its competition

The company prides itself on its ability to scale quickly and provide flexibility to its clients, offering 24/7 support to keep businesses connected with their customers. 

Testimonials from various clients highlight VLBPO’s ability to quickly scale their teams to meet growing demands and maintain high customer satisfaction ratings. 

Further, VLBPO has partnerships and certifications from renowned business entities like Clutch, Trustpilot, and Upwork.

Key executives

Earl McDonald (CEO)

Earl has an extensive background working with companies across diverse industries, which encompass e-commerce, legal services, real estate, software and technology, as well as the health sector. 

His impressive track record includes aiding e-commerce enterprises in scaling their revenues from six to seven figures, contributing significantly to clients’ success by generating over 12 million dollars in revenue in 2022 alone.

Earl’s notable accomplishments lie in his proficiency in establishing customer support departments from the ground up. 

vlbpo reviews and comparisons

 “I wanted to take a moment and thank you for the support you’ve provided us over the last few months. As our business grows and processes change, we hope that our relationship with VLBPO will continue to grow too!

We have 4 groups of team members assigned to their respective departments, including Amazon Client Support, Walmart Client Support, E-commerce Support, and Walmart Internal Operations.” Timothy Richard (President of eCommerce)

VLBPO received an impressive total rating of 4.7 out of 5 from Google reviews, reflecting their exceptional quality and service.

See more client testimonials here.

vlbpo’s contact information

vlbpo’s main headquarters is located in:

20-22 Charlemont Drive, N/A, 00000, Kingston, Kingston

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call .

References

vlbpo news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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