A comprehensive guide to outsourcing to Egypt
Is Egypt a good outsourcing destination?
Yes, outsourcing to Egypt gives companies a young, multilingual, tech-savvy workforce, strong infrastructure, and steady government support at lower cost.
- Egypt is one of the fastest-growing offshoring hubs in the Middle East and Africa.
- Its workforce speaks many languages, including English, French, and German.
- Companies can save up to 40% on costs for support and design work.
More outsourcing destinations keep rising each year. As a result, global companies have wider options for building remote teams. They can tap a nearby location or an offshoring hub in Asia or Africa.
Egypt is one of the fastest-growing choices today. With steady development and government support, more companies now invest there. So this guide covers what you need to know about outsourcing to Egypt.
Egypt: a rising outsourcing destination
Egypt comes from a rich history of French and British influence. Because of this, it fits well with developed nations, especially for business.
Egypt opened for business in the 1970s. However, it only opened its economy fully in the 2000s. Since then, the country has grown fast despite years of turmoil.
Information and communications technology (ICT) is one of Egypt’s fastest-growing industries. It reached a 20% CAGR in 2008. It also stayed stable during the Arab Spring in 2011.
Cairo, the capital, first entered Tholons’s Top 50 Emerging Cities in 2007 at 11th. It reached the top 10 the next year. By 2010, Egypt climbed to 4th, which made it the top outsourcing destination in the Middle East.
Egypt keeps developing its outsourcing sector. In fact, its outsourcing exports hit about $5.2 billion in 2025, and the government now targets $6 billion in 2026. As a result, the Digital Egypt strategy continues to push the industry forward.
Egypt highlights and statistics
- Law and order: A 2018 poll by Gallup ranked Egypt higher (16th) than the US (35th) and the UK (21st).
- New administrative capital: To ease congestion in Cairo, the government is building a “New Administrative Capital” about 45 km east.
- Modern calendar: The modern 365-day calendar began in Egypt to predict the Nile River flooding each year.
- Social media monitoring: A controversial law passed in 2018. It treats social media users with over 5,000 followers as media outlets.
- Homogenous country: Egypt is largely homogenous. About 99% of the population are Egyptians.
Why should you outsource to Egypt?
More companies choose to outsource to Egypt for a few clear reasons.
Multilingual support
Egypt has a large workforce with a strong grasp of many languages. So it is easy to find multilingual support services beyond Arabic.
Egyptians learn English as a second language at school. Because of past European ties, some graduates also take French or German. In addition, many learn Italian, Russian, Korean, and more for tourism. Recently, Mandarin Chinese joined schools as an elective language.
Young, tech-savvy workforce
Egypt produces millions of young, tech-savvy graduates each year. Based on the Central Agency for Public Mobilization and Statistics (CAPMAS), the Egyptian labor force in urban areas reached up to 13 million.
These workers train to serve in many fields, including IT. In addition, universities offer workshops to prepare staff for call centers and BPOs. As a result, Egyptian BPOs can quickly give clients access to strong teams.
High-quality infrastructures
Egypt has top-tier infrastructure that can compete with leading offshoring hubs. Thanks to the government, its digital systems keep improving through the Digital Egypt strategy.
Egypt is now a real African tech hub, with over 240 offshoring companies operating there. The Global Services Local Index also named it the most attractive location in the Middle East and Africa, ranking around 15th in the world. In addition, Egypt ranks among the faster internet markets in Africa.
Business-friendly climate
Egypt is a leading recipient of foreign direct investment (FDI) in the region. The 2021 UNCTAD report named it the top recipient in Africa. So it holds huge potential for foreign investors.
Egypt links Africa to two continents. It sits closer to the US and Europe, with time gaps of up to seven hours. As a result, it offers one of the most convenient settings for developed nations.
The government also works to improve the climate through policies like the new investment law. This law aims to attract more investment through incentives, guarantees, and simpler processing.
Roles you can outsource to Egypt
Egypt can handle a wide range of services. These span customer-facing work to skilled professional roles. Here are some popular ones.
Customer support
Egypt sees high demand for customer support in many languages, such as English, French, and German. As a result, companies can save up to 40% on costs versus hiring local staff.
Knowledge process outsourcing
With its growing infrastructure, Egypt has strong potential for knowledge process outsourcing (KPO). This is true in research and development. So businesses can get expert advice, manage data, and gain market insights. In turn, this helps them close skills gaps in developed countries.
Back-office services
Egypt also has a solid market for back-office services. Many local institutions train staff in office administration and bookkeeping. As a result, clients get a reliable remote team using the latest tools.
Design services
Egypt has many creative workers ready to help with websites, content, and social media. Outsourcing design can save at least 40% on costs. It also lets teams scale with demand. So you can order one-off logos or run a full offshore design department.
Legal process outsourcing
Legal process outsourcing (LPO) is still a growing sector in Egypt. However, it works well for firms that want simpler legal compliance. As a result, they save time on international trade laws and processes.
BPO companies in Egypt
Egypt is home to some of the leading BPOs in the Middle East and Africa. Here are a few of them.
Xceed
Xceed is based in Cairo. It is a leading BPO that runs 10 sites across Egypt, Morocco, and Mauritius. It serves government and commercial clients that need omnichannel and workforce solutions.
Majorel
Majorel is one of the largest BPOs in the country. The Everest Group has named it a leader in customer experience management. As a result, it delivers CX services that improve client interactions and satisfaction.
Virtual Worker Now
Virtual Worker Now is one of the fastest-growing firms in Egypt. It offers outsourced solutions for writing, social media, and sales.
Oworkers
Oworkers provides data and content services for growing tech companies. It operates in six countries, including Egypt. In addition, it is a pure player in data outsourcing, with ISO and GDPR compliance.
Raya CX
Raya CX offers BPO and customer experience services across many industries, such as gaming and healthcare. It runs in six countries, with two offices in Cairo and Hurghada.
What to consider when outsourcing to Egypt
Egypt offers clear advantages. Still, some companies hesitate over past political instability. However, they should worry less, since Egypt’s ICT industry has stayed stable for years.
Outsourcing to any country carries some risk around control and results. Because of this, plan, strategize, and research the industry with care.
You can also get advice from experts. For example, Outsource Accelerator offers thousands of educational resources. As a result, businesses can learn more about outsourcing and offshoring in Egypt. Its BPO directory also makes it easy to contact thousands of BPOs worldwide.
Frequently asked questions
Why is Egypt a good outsourcing destination?
Egypt offers a young, skilled, multilingual workforce and strong infrastructure. In addition, the government backs the sector. So companies get quality work at lower cost.
What can you outsource to Egypt?
You can outsource customer support, KPO, back-office work, design, and legal services. As a result, both simple and skilled roles are well covered.
How much can you save by outsourcing to Egypt?
Companies can save up to 40% on customer support and design costs. So Egypt is a cost-effective choice versus local hiring.
What languages does Egypt’s workforce speak?
Most workers speak Arabic and English. Many also speak French, German, Italian, Russian, and more. Because of this, multilingual support is easy to find.
Which BPO companies operate in Egypt?
Leading BPOs include Xceed, Majorel, Virtual Worker Now, Oworkers, and Raya CX. Together, they cover CX, data, and back-office services.
Key takeaways
- Outsourcing to Egypt gives access to a young, multilingual, tech-savvy workforce.
- The country offers strong infrastructure and steady government support.
- You can outsource support, KPO, back-office, design, and legal work.
- Companies can save up to 40% on many outsourced functions.
- Egypt’s outsourcing exports hit about $5.2 billion in 2025 and keep growing.
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