Why StaffWiz is the best company for outsourcing travel agents

Why do travel agencies outsource travel agents?

Travel agencies outsource travel agents to scale fast, cut labor costs by up to 70%, and keep booking lines open 24/7 across time zones.

• Outsourcing adds trained travel agents without the cost of hiring and training in-house.
• Rotating shifts keep phone, email, and chat support running at all hours.
• Providers bring deep travel experience and global distribution system (GDS) skills.

Travel demand keeps climbing as more people book trips at home and abroad. As countries keep making international travel requirements easier, bookings rise even further. So agencies feel steady pressure to serve more customers.

That pressure lifts demand for travel and reservation agencies. In turn, it lifts demand for their staff, like travel agents. To keep up, many agencies turn to outsourcing companies like StaffWiz to help them scale up. For many, this is a smart first step into outsourcing to the Philippines.

What is a travel agent?

Travel agents, also known as travel clerks or reservationists, book tickets and rooms for a travel agency’s clients. They work with clients through different channels, such as live calls, emails, and in person. Among these, live calls are the most common.

Like other customer support agents, travel agents answer questions and give help and information. Still, their scope is narrower. It covers travel, ticket bookings, itineraries, and similar tasks. Independent travel agencies usually employ these agents. Some outsourcing companies like StaffWiz also keep them on staff.

Day to day, a travel agent handles a lot of moving parts. For example, they compare fares, hold seats, and confirm hotel rooms. They also sort out changes, refunds, and special requests. Because of this, strong people skills and sharp attention to detail both matter.

Benefits of outsourcing travel agents

Like outsourcing other business aspects, outsourcing travel agents brings many advantages. Here are the main gains for agencies.

Reduced operational costs

Hiring travel agents through an outsourcing company can save up to 70% on labor costs. The reason is simple. The cost of living differs between the agent’s country and the outsourcer’s. Besides cheaper labor, agencies also save on equipment and training. The provider covers those costs. These savings are among the clearest benefits of outsourcing.

Access to travel industry professionals

An outsourcing company opens the door to a skilled talent pool. These agents often bring years of field experience. For travel agents, that means they know airlines, hotels, and other travel services well. As a result, they get up to speed fast.

Many also know the main booking tools inside out. For example, they can work in Sabre and Amadeus from day one. So you skip long training on complex systems. In turn, your agency can take on more bookings without a drop in quality.

24/7 availability

Most outsourcing companies run rotating shifts. So they can staff support 24 hours a day, seven days a week, holidays included. This helps travel agencies that take calls from clients in many time zones. No matter when a client calls, the line gets answered. As a result, you never miss a booking because of the clock. Round-the-clock cover is also a core strength of call center outsourcing.

Why you should outsource travel agents via StaffWiz

If you want travel agents that feel like an extension of your in-house team, StaffWiz can help. With StaffWiz as your partner, you get skilled travel agents and travel support specialists.

As one of the Philippines’ leading outsourcing firms, StaffWiz gives you experts who work as strategic partners. They deliver custom solutions for your needs. StaffWiz travel agents also have deep experience with hotels, cruises, and airlines. So flight and hotel bookings, ticket issuance, cancellation, and refunds all run smoothly.

They also know global distribution systems (GDS) well, such as the Sabre Reservation System and Amadeus GDS. These are the leading tools in the travel industry. Other tasks StaffWiz travel agents can cover include:

• Car rentals
• Hotel reservations
• Taking inbound and outbound calls
• Providing 24/7 customer support

Finally, StaffWiz uses a careful recruitment process. So the agents they provide are the right fit for your needs. Many agencies also pair this team with outsourcing customer service to cover every query.

Contact StaffWiz now and acquire your own travel agents!

Frequently asked questions about outsourcing travel agents

Here are quick answers to common questions about outsourcing travel agents.

What does an outsourced travel agent do?

An outsourced travel agent books flights, hotels, and car rentals for a travel agency’s clients. They also handle changes, cancellations, and refunds. In addition, they answer questions by phone, email, or chat, often around the clock.

How much can you save by outsourcing travel agents?

Agencies can save up to 70% on labor costs. The gap comes from lower living costs in the provider’s country. On top of that, you save on training and equipment, since the provider covers them.

Are outsourced travel agents available 24/7?

Yes, most providers run rotating shifts. So they can cover support 24 hours a day, every day, holidays included. This suits agencies with clients across many time zones.

What skills should you look for in a travel agent?

Look for strong communication and sharp attention to detail. Hands-on GDS skill matters too, especially with Sabre and Amadeus. Finally, deep knowledge of airlines, hotels, and booking rules helps a lot.