Services & Capabilities
Inbound services cover order handling and support. The home page describes the line. — "Efficient assistance with pre-and post-sale support needs, including order processing, troubleshooting, and customer experience (CX) management." The scope is conventional call-centre work for retail and subscription clients.
Outbound services cover sales and research. The home page describes the line. — "Generate and qualify leads, set appointments, and consummate sales. Conduct studies and promote special events and product launches." The mention of studies and special events marks a niche focus beyond generic telemarketing.
Back-office work and AI are listed. The home page describes the back-office offer. — "Optimize your operations by outsourcing tasks like data entry, payroll, and document processing, enabling your team to focus on core goals." The navigation also lists an AI-solutions page, but the home page lists it without detail.
Many industries are targeted. The home page lists them. — "Telecommunication Meet customer demands, manage technical support, and enhance network operations more efficiently." The list continues with retail, finance, insurance, healthcare and higher education, and the record lists only travel and hospitality as a vertical.
Client Base & Market Position
Case studies describe clients by sector. The case-study page lists them. — "How SVC Enabled a Self-Storage Company to Grow Its Portfolio to Over 300 Facilities" A second covers health care. — "How Select VoiceCom Powered 10x Growth for a California Home Health Agency" A third covers lead generation. — "How SVC Helped Improve Lead Quality and Conversion Rates for a B2B Demand Generation Agency" The clients are described by sector, so a buyer should ask for references.
A review rating is shown on the home page. The page states it. — "Clutch Reviews - 4.9 Rating" The rating comes from a third-party site.
The workforce is pitched on credentials. The about page describes the workforce. — "They are college-educated, experienced, mature" The home page adds a language test. Both are the firm's claims.
Delivery Infrastructure & Operations
The locations page lists a large floor area across both sites. The page gives the space. — "72,000 SQ. FT. OF OFFICE SPACE" The about page states the capacity. — "over 1,500 seats of capacity" The size supports a mid-sized operation.
A second site was opened in Davao. The locations page describes it. — "We have also expanded to a second location in Davao City in a brand new office with 150 seats and plenty of expansion space." The Davao site is small beside the stated seat count, so the operation looks concentrated in Cebu.
Continuity is supported by a stated uptime figure. The about page makes the claim. — "The proof is in our 99.99% uptime over the last 5 years." The figure is the firm's own.
Compliance is listed. The about page names the standards. — "We are PCI, SOC2, and HIPAA certified and ISO 27002 compliant." It adds the audit practice. — "We engage with accredited external auditors annually to assess our compliance with PCI DSS, SOC2, ISO 27002, and HIPAA standards." A buyer should ask for the current reports.
Ownership, Financials & Scale
The firm is privately owned. The team page states it. The platform record carries a revenue estimate from an enrichment vendor with no as-of date, and a buyer who needs scale should ask for accounts.
Capacity is stated by the firm and headcount by the record. The about page states a seat capacity above one thousand. The platform record carries four hundred and ten employees with no date, and a buyer should ask for a dated headcount.
No public revenue figure was found.
People, Leadership & Culture
A named executive team is published. The team page lists the chief executive. — "Mark Shapiro CEO With over 15 years of experience, Mark leads SVC in strategic decision-making, driving company growth and innovation." It lists the president. — "Trevor Michael President" The operations officer follows. — "Jermaine Arco COO" The page also lists vice presidents of sales, client services and finance and functional heads for human resources, recruitment, IT and facilities.
Managers are promoted from within. The about page makes the claim. — "is promoted from within and offers 10+ years of experience on average." The claim is the firm's own.
Culture content is frequent. The news page lists dated posts. — "Share Their Favorite Moments in Time Capsule Contest" The posts are engagement marketing.
Technology & Innovation
Technology claims are general. The about page states the approach. — "Employing the latest technology, we provide a robust suite of services to businesses seeking English-speaking" The navigation lists an AI-solutions service.
Strategic Assessment
Strengths
Large single-site capacity. The firm states a seat count above one thousand and a long operating history.
A named leadership team. The chief executive, president and chief operating officer are published.
Security attestations listed. Payment, service-organisation, health-privacy and information-security standards are stated.
Risks and Vulnerabilities
Concentration in Cebu. Nearly all stated capacity sits in one city.
Anonymous case studies. The stories describe sectors and not clients.
Ownership wording varies. The firm and a directory describe the owners differently.
Opportunities
Publish a dated headcount and client references. Both would close the largest gaps for a procurement team.
Detail the AI offer. A description of the AI service would show how it differs from standard seat supply.
Outlook
Select VoiceCom is a privately owned Cebu contact-centre outsourcer with more than a decade of operation and a stated seat capacity above one thousand. A buyer should confirm the owners, the headcount, and the current compliance reports before committing.
Record and Tier Note
The platform record files the firm under the Philippines with eight service lines from chat support to virtual assistant, travel and hospitality as its only vertical, and no delivery locations or certifications. It carries four hundred and ten employees and an enrichment-vendor revenue estimate with no as-of date. Its leadership list names only Mark Shapiro as chief executive.
