Top 30 call centers in Jamaica you can partner with in 2025
List of top call centers in Jamaica
- Visionary Outsourcing Solutions
- Global Gateway
- Call Center Solutions
- vlbpo
- NK Customer Solutions
- Advantage Communications
- Nice Global
- Adlinc
- Boulou Blue
- VocaCX Outsourcing
- Fusion
- ibex
- itel
- Yateman International
- Segoso Caribbean
- Tactical Development Solutions Limited
- Teleperformance
- Iterum Connections
- Transparent BPO
- Rampant Marketing
- Conduent
- Radius Global Solutions LLC
- HGS Jamaica
- VXI
- CustomerServ
- CEAC Outsourcing Company
- The Office Gurus
- Flat Bridge Limited
- Island Outsourcers
- ContactPoint 360
The call center industry became one of the most sustainable sectors that help many businesses and job seekers across various industry verticals to experience significant growth.
With technological advancement and increasing expectations in the global market, the work of call centers has continuously evolved and recorded significant transformation in their offered services.
Jamaica is one of the countries that has established itself as a prominent driver for the call center and outsourcing industry.
In this article, let us learn more about the top call centers operating in Jamaica today.
How can call centers help your business?
Call center outsourcing is the most common service in Business Process Outsourcing (BPO). This factor motivates many businesses to partner with call center companies and boost effectiveness.
In context, top call centers in Jamaica serve as an extension of a business operation, sharing critical support, driving growth, and promoting firm connections with customers.
Enhancing business operations and customer relations are some of the main benefits of partnering with call centers, given that the company’s success can also be measured using customer experience (CX).
Role of the call center industry in advancing Jamaica’s economy
As the call center sector continues to expand, it enhances the country’s reputation as a leading outsourcing destination. This growth has delivered several important benefits to the Jamaican economy, including:
1. Job opportunity for a skilled workforce
According to the United Nations Educational, Scientific and Cultural Organization (UNESCO), Jamaica recorded success in its literacy program, with literacy standing at 88.1% in 2020.
This can be reflected in the country’s English proficiency and available training programs for its in-demand careers, including technical support, customer service, and communication.
Jamaica’s connection with the United States and North America anchors its cultural affinity, making it more attractive and marketable for investors seeking exceptional customer interactions.
#2 Boosting customer support services
Working in the call center industry is not easy, requiring dedication and good team collaboration to handle customer complaints and inquiries accurately.
Executing technical support services will also translate into strong customer loyalty and desirable customer satisfaction.
Technology also makes it convenient for outbound and inbound call centers to proactively reach out to target leads to drive sales and upsell products to boost revenue in Jamaica’s economy.
#3 Government support and economic stability
The government also supports industries that contribute directly to making the country’s economy more sustainable.
Call center and outsourcing sectors foster growth and attract more foreign investors to expand operations in the country. It resulted in more job opportunities for locals and higher revenue for the country.
Global outsourcing lists
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We list over 3,000 BPO firms located across the globe in our global directory, and we provide detailed information, price guides, and reviews.
Whether you’re a solopreneur, SME owner, or corporate executive, we can help you find the most suitable outsourcing provider for your business.
Explore our outsourcing directory now. You may also check out our other top call center lists here:
- Top 40 call centers in the Philippines
- Top 50 call centers in India
- Top 40 Outsourcing call centers in the UK
- Top 20 call centers in South Africa
Top 30 call centers in Jamaica
1. Visionary Outsourcing Solutions
Location: Montego Bay, Jamaica
Founded in: 2016
Visionary is one of the top call center companies in Jamaica, offering services for affordable nearshore solutions. Its highly skilled team performs strategic services using B2B service approaches.
Its comprehensive services for customer engagement are highly regarded because of its exceptional record of successful operation for almost 20 years.
Its services include the following:
- Interactive & Automated Services
- Outbound Call Center Solutions
- Inbound Call Center Solutions
2. Global Gateway
Located: Montego Bay, Jamaica
Founded in: 2007
Global Gateway is one of the largest owner-managed call center and outsourcing service provider in Jamaica. It revolutionizes customer service solutions in the global market.
As an innovator, Global Gateway maximizes its business potential by allowing its more than 900 expert agents to handle blue-chip clients in the following industries:
- Healthcare and insurance
- Travel and hospitality
- Business-to-business
- Financial services and telecom
3. Call Center Solutions
Located: Montego Bay, Jamaica
Founded in: 2018
By the name itself, Call Center Solutions offers services mainly in call center and recruiting services. One of its competitive advantages is its advanced telecom infrastructure, coupled with highly motivated agents.
This firm promotes growth to its clients through excellent customer service platforms that are cost-efficient, scalable, and provide an immediate return on investment.
4. vlbpo
Located: Kingston, Jamaica
Founded in: 2015
vlbpo introduces an exceptional customer-centric approach, helping businesses elevate their brands and provide customer satisfaction. It is a leading call center with offices in Jamaica, the Philippines, and Latin America.
This provider also adapts to the fast-paced business environment in the global market by providing highly scalable and flexible services in the following areas:
- Back support and collection
- Customer care services
- Sales and retention
- Tech support and collection
5. NK Customer Solutions
Located: St. Mary, Jamaica
Founded in: 2019
NK Customer Solutions expanded its operation as a nearshore with global customer reach, making it one of the top call centers in Jamaica for various customer service solutions.
The team focuses on helping businesses address complex issues to stay on track and competitive in the industry. It is composed of executives and staff with more than 30 years of experience in the following fields:
- Leadership and management
- Telecommunication
- Finance and marketing
- Customer service
6. Advantage Communications
Located: Kingston, Jamaica
Founded in: 1997
This call center company helps clients achieve better customer satisfaction through high-level customer support services across various channels, including voice, email, and messaging applications.
It also offers smarter outsourcing solutions for IT helpdesk, tech support, and customer relations, which can be tailored and customized based on the needs of the business.
7. NICE Global
Located: Montego Bay, Jamaica
Founded in: 2013
Nestled in the highly urbanized city of Jamaica, NICE Global expanded operations to the Philippines to provide top-notch call center service solutions. Its well-known service offers include the following:
- Inbound and outbound sales
- Customer service
- Email and live chat services
- Tech support and back office operations
- Collection and answering services
Nice Global caters to a wide range of industries, making them one of the top call centers in Jamaica that promote optimization of operational costs and drive robust return of investment to companies.
8. Adlinc
Located: Montego Bay, Jamaica
Founded in: 2023
Adlinc is a top provider of outsourcing solutions and call center services in Jamaica. It offers highly customizable solutions to help businesses grow while reducing operational costs.
Some notable advantages are a client-centric approach and seamless integration that bridges the gaps between back-office and in-house support. It drives strategic growth using the following solutions:
- Operation support solutions
- Back office and admin support solution
- Customer support solutions
- Custom solutions
9. Boulou Blue
Located: Kingston, Jamaica
Founded in: 2023
Boulou Blue is a well-known call center in Jamaica that offers various services for outsourcing sales and marketing. It scales startups to well-established businesses with the following services:
- Medical billing
- Telemarketing and IT help desk services
- Inbound sales and digital marketing
- B2B and B2C lead generation
While the company is headquartered in the United States it also has offices in Jamaica and India. It combines cutting-edge tools with top-performing talents, providing excellent support for client partners.
10. VocaCX Outsourcing
Located: Kingston, Jamaica
Founded in: 2019
VocaCx is a call center and outsourcing company that provides exceptional support services for customer engagement, operational efficiency, and product fulfillment with satellite operations in the USA, Jamaica, and the Philippines.
The human touch and AI-powered answering services differentiate VocaCx from other call center service providers. It services almost 32 languages globally.
11. Fusion CX
Located: Kingston, Jamaica
Founded in: 2004
Fusion CX stands out as one of Jamaica’s leading call centers and a trusted partner for businesses seeking seamless customer experiences.
With a team of over 700 highly trained customer experience specialists, Fusion CX delivers exceptional omnichannel support tailored to meet diverse client needs.
The company strengthens brand-customer relationships by managing effective communication across multiple digital platforms, providing support in more than 25 regional and international languages.
12. ibex
Located: Kingston, Jamaica
Founded in: 2002
This call center and customer experience outsourcing company connects the world’s leading brands to clients. They introduce customer engagement tools and insights to help them accelerate business growth.
iBex has a satellite operation in Jamaica, offering various end-to-end customer experience platforms powered by technology and expert teams that perform the following services:
- Elite outsourced customer care
- Online customer acquisition
- All-channel digital customer reach
13. itel
Located: Montego Bay and Kingston, Jamaica
Founded in: 2012
itel plays a pivotal role in Jamaica’s call center industry, with major operations in Montego Bay and Kingston.
The company has steadily expanded its offerings—from traditional customer and technical support to a wide range of digital interaction services.
As the largest BPO firm founded in the Caribbean, itel has evolved into a global player and stands today as one of Jamaica’s top customer experience service providers.
14. Yateman International
Located: Saint Catherine, Jamaica
Founded in: 2013
Yateman International is a leading provider of virtual assistance support for B2B and B2C companies. Its customer care specialists handle helpdesk services, including emailing and calling.
The firm consists of team members with advanced industry skills and professional experience. Its presence helps various businesses in marketing, administrative support, and customer care.
15. Segoso Caribbean
Located: Montego Bay, Jamaica
Founded in: 2020
Segoso Caribbean is a modernized call center with more than 11000 employees, catering to B2B and B2C companies. It centers on providing support to businesses using seamless interaction for customer experience.
It is one of the trusted call center companies in Jamaica, partnering with Fortune 100 companies for various sectors, comprising the following:
- Call center customer service
- Back office client services
- Omni-channel communications
- Technology & security services
- Flexible billing structures
16. Tactical Development Solutions Limited
Located: Saint Catherine, Jamaica
Founded in: 2017
Tactical is an expert in providing call center solutions. It transforms businesses by helping them reduce operational costs and elevate operational efficiency with over 200 team members.
The company works hard to build strong connections and relationships with clients, making them a reputable partner for business process outsourcing services and call center excellence.
17. Teleperformance
Located: Montego Bay, Jamaica
Founded in: 1978
Teleperformance has established a strong and respected presence in Jamaica’s call center outsourcing industry. The company has earned multiple accolades, including the Montego Bay Chamber of Commerce’s award for Outstanding BPO Outsourcing Operator.
Renowned for its innovative approach, Teleperformance leverages cutting-edge, AI-powered solutions to deliver exceptional customer support, technical assistance, and trust and safety services.
18. Iterum Connections
Located: Kingston, Jamaica
Founded in: 2019
Iterum is a leading call center service provider in Jamaica, offering both nearshore and work-from-home customer experience solutions. It operates across multiple channels including email, phone, and social media.
Today, Iterum manages customer interactions for some of the world’s leading brands, supporting daily operations such as sales, technical support, and service activations
19. Transparent BPO
Located: Kingston, Jamaica
Founded in: 2009
Transparent BPO offers nearshore call center services with its top-notch systems for seamless operation at competitive pricing. It helps companies build strong relationships with clients using the following services:
- Inbound and outbound voice
- Multi-channel support
- Back-office support
- WorkSecure Suite
Because of its exceptional services, Transparent BPO was again recognized by Inc.5000 as part of America’s Fastest-Growing Private Companies in 2021.
20. Rampant Marketing
Located: Kingston, Jamaica
Founded in: 2019
Rampant Marketing is a leading provider of call center services, known for representing brands through strategic and impactful communication. Their expertise spans a range of solutions, including:
- Inbound and outbound sales
- Audience development
- B2B and B2C lead generation and nurturing
- Event marketing and sales support
Originally launched as a nearshore BPO, Rampant Marketing quickly carved out a niche in the market. Its continued growth and success have positioned it as one of the top call center service providers in Jamaica today.
21. Conduent
Located: Saint Catherine, Jamaica
Founded in: 2017
Conduent promotes technology-led process solutions for businesses to enhance performance and reduce operational costs. It services various sectors, from Fortune 100 companies and government agencies.
This firm is also a recognized leader in the BPO industry for customer experience, healthcare, and human resources. It continuously upholds innovations, combining the work of AI, technology, and automation.
22. Radius Global Solutions LLC
Located: Montego Bay, Jamaica
Founded in: 1995
Radius is one of the leading service providers in Jamaica for digitally integrated solutions for customer engagement. It works towards a data-driven customer experience and exceptional call center and outsourcing services.
The company designs advanced digital customer experience strategies in various communication channels that transform many businesses, including the following:
- Multi-channel customer service
- Sales & market research
- Data management services
- Delinquency management
23. HGS Jamaica
Located: Kingston, Jamaica
Founded in: 1973
HGS specializes in applied AI and Business Process Improvement, striking the perfect balance between technology and talent to solve industry-specific challenges for experience-focused businesses.
It specializes in integrating business process improvement and AI by bridging the gap and balancing the work of technology and talent performance to promote client satisfaction.
24. VXI
Located: Kingston, Jamaica
Founded in: 1998
VXI Global Solutions (VXI) is a top-tier call center and outsourcing company with over 40 locations worldwide, including a strong presence in Jamaica.
The company offers both in-house and remote employment opportunities, supporting a flexible and modern workforce.
VXI is widely recognized for delivering exceptional talent, customized technology solutions, and end-to-end outsourcing and IT support for some of the world’s most well-known and trusted brands.
25. CustomerServ
Located: Kingston and Montego Bay, Jamaica
Founded in: 2006
CustomerServ is named one of the trusted call centers operating across the Caribbean, including in Jamaica. It has served as an innovator to business partners for almost three decades.
The firm expertly matches businesses with the best-fit BPO and call center vendors to improve organizational processes.
26. CEAC Outsourcing Company
Located: Kingston, Jamaica
Founded in: 2015
CEAC is an outsourcing and call center service provider in Jamaica with expertise in integrated services to support the operation of businesses, comprising the following areas:
- Human resource management
- Staffing supply and logistics
- Business support services
The company ensures the attainment of the client’s needs through the services it offers for human resource management. It includes recruitment, training, and business support services.
27. The Office Gurus
Located: Kingston, Jamaica
Founded in: 2002
The Office Gurus is dedicated to delivering excellent services for a customer experience that exceeds business expectations and helps them achieve organizational growth.
Some of its notable tools are the use of Ring CX and RingCentral Engage Voice, and integration with their current solutions, which include:
- Inbound and outbound call center solutions
- Customer service outsourcing technology
- Nearshore and onshore call center solutions
- Agent training and recruitment
28. Flat Bridge Limited
Located: Mandeville, Jamaica
Founded in: 2020
This firm performs call center and outsourcing functions for its clients to help them ensure competitive advantage through their digital solutions backed with high-quality service.
Flat Bridge has over 75 years of combined experience in the supply chain, logistics, and BPO tailored for its nearshore and customers based in North America.
29. Island Outsourcers
Located: Montego Bay, Jamaica
Founded in: 2012
Island Outsourcers shares exceptional performance for call center and back office support services. It offers three core solutions, namely:
- Sales & Customer Service
- Document & Data Management
- Quality Assurance Management
For customer service, Island Outsourcers focuses on inbound and outbound calls. The company provides training and guidelines for its agents to ensure that each will handle the calls to quality standards.
30. ContactPoint 360
Located: Montego Bay, Jamaica
Founded in: 2007
ContactPoint values the impacts of CX as a vital element fueling business growth. It supports clients by converting service into sales and CX into higher ROI.
This call center and outsourcing provider also partners with Fortune 500s and industry leader brands to improve customer relations using technology-based tools and omnichannel platforms that boost retention and engagement.
Why should you choose to partner with call centers in Jamaica?
Jamaica is recognized for delivering high-quality services at cost-effective rates, making it an attractive option compared to other emerging markets. This advantage allows both startups and established companies to optimize their resources and scale efficiently.
Strategically located in the Caribbean, Jamaica has a strong connection to the United States, giving it more access to call centers and outsourcing services.
Jamaica’s government also promotes the BPO industry because of its impact on the economy, which comprises areas of investment, infrastructure development, and tax breaks that elevate economic growth.
The country’s reach and vibrant culture translate into an exceptional customer journey, fostering fulfillment and lasting client relationships.
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