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Frederic Joye – From Swiss Banker to a BPO Company Owner

Ep77 - Federic Joyce

In this podcast, Derek is joined by Frederic Joye.  Frederic is a banker Switzerland who pursued his entrepreneurial career working in currencies in Hong Kong, which led him to the Philippines and co-founded a BPO company.  In this episode, Frederic shares his background and why he chose the Philippines to be the location of his company, Arcanys.

Summary

  • Frederic was led to the Philippines after joining his business partner on an e-commerce venture. With the industry changing, they had to look for staff members that could serve their clients better to keep their competitive edge.
  • Frederic chose the Philippines because of the high level of English fluency and the cultural proximity with customers. He saw a lot of potential in the Philippines when it comes to outsourcing.
  • Frederic shares that a lot of communication with their clients and being aligned with the vision of how the product is going to get built is required to make the business successful.

Key Points

  • The Philippines is positioning itself as the as the Swiss banking of the outsourcing industry.
  • The Philippines is world-class in outsourcing and is one of the world’s experts
  • A country’s language and culture are very big factors in the success of an outsourcing project.
  • Filipinos are extremely friendly and welcoming. They always want to make sure that whoever they’re interacting with is happy.

Resources

Transcript

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.