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Lester Tay – Outsourcing is a Natural Progression

Ep 169 Lester Tay

Lester is co-founder and Managing Director of Atticus Advisory Solutions Inc., a remote staffing company that helps companies primarily in Australia, New Zealand and Europe set up a dedicated team of talents in the Philippines.

Summary

  • Lester had always wanted to be an entrepreneur. He did his MBA in London.
  • He had worked in Australia for a year when an opportunity opened up for him to start-up his own BPO business in the Philippines. He grabbed that opportunity, returned to the Philippines, and co-founded Atticus Solutions.
  • Lester believes that in the future, there will be a lesser demand for lower skilled outsourcing models, but higher value service models, like IT, financial and analytical service models will still be in demand.
  • Outsourcing is going to be a major driver in the Philippine economy as it allows global exposure and meritocracy. Someone sitting in Manila can earn as much as his Wall Street counterpart if he is competent and can prove his worth.
  • Outsource Accelerator is branding the Philippines as the Swiss bank of the outsourcing industry. According to Lester, this is sustainable for as long as the Philippines level up its education platforms for technical and analytical skills. Language skills alone is not a sustainable competitive advantage.
  • There is incredible support from the Philippine government for the BPO industry.

Key Points

  • In the Philippine, the BPO or outsourcing industry is a major economic driver. This is sustainable for as long as there is support from the government and levelling up of the educational system.
  • Philippine talents must learn and develop highly competitive technical and analytical skills to allow more meritocracy.
  • There will always be a demand for higher value service models, like IT and financial service models.

Resources:

https://www.outsourceaccelerator.com/169

https://www.atticus.ph/

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Listen to more podcast episodes here:

  1. Andrew Mault – Inception of Hammerjack
  2. Adrian Pantonial – My 12 Years Experience in the Outsourcing Industry
  3. Bas Mahwin – Evolution of the outsourcing service provision

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.