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Andrew Mault – Enterprise Service Outsourcing in the SME Space

Ep 165 Andrew Mault

Derek Gallimore hosts our very first podcast episode and features Andrew MaultAndrew Mault is the Country Manager and owner of Hammerjack. He’s been working in Operational Management for the last twenty years. He is taking enterprise service outsourcing and brings it to the SME space. Andrew and his family moved in the Philippines and they have been staying here for five years.

Summary

  • Andrew is originally from Australia and has been working in operational management in the last twenty years. 
  • Andrew and his wife and two kids are staying and residing in the Philippines for five years now.
  • He shared his experiences in the enterprising and corporate level operations – how he strived to reach his position as the Country Manager and owner of Hammerjack.
  • Andrew shared his experience in the Philippines. How the people are very hard working and professionals. He learned a lot in terms of lifestyle, traditions and how to be more mature in terms of handling a company.
  • He entered the BPO Industry and has been working with operations and he already has hundreds of people working for his company at this moment.
  • He also discussed about the SMB or small and mid-size businesses and how it works in business outsourcing. He also mentioned about how the SMB can help people in this kind of business.

Key Points:

  • Hard working is the key to success and it will be the way for you to reach the top.
  • Handling people professionally and understanding the people behind the monitors and computers are also the key and the secret to make the business grow. Appreciating their hard work is also a big help for them to work hard.
  • Hire good people when you are starting a business most especially in the BPO industry.

Resources:

Expand transcript

Listen to more podcast episodes here:

  1. Connecting Business Owners to Outsourcing Suppliers – Source Connect
  2. Paul Higgins – Fast-Changing Technology and its Impact on Businesses
  3. Bas Mahwin – Outsourcing Opportunities for the SME Market

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.