Home » Podcast » Lester Tay – Why I Started an Outsourcing Company

Lester Tay – Why I Started an Outsourcing Company

Ep 160 Lester Tay

Lester Tay is a Filipino who founded Atticus Solutions in the Philippines in 2013. Before founding Atticus Solutions, he went to London to do his MBA. After his MBA, he worked in Australia and saw the opportunity to start outsourcing in the Philippines.

Summary

  • Lester took up his MBA in London, United Kingdom.
  • When his MBA was finished, he was assigned in Australia for a job.
  • One day, he met his first client in Australia who talked to him about setting up a BPO industry in the Philippines.
  • Having met his first client, he resigned from his job and came back to the Philippines.
  • Lester founded Atticus Solutions in 2013 with one person.
  • Lester went through a lot of trial and errors at first, but eventually, he figured out how to handle each client.
  • Lester mentioned that the Philippine talent is very competitive compared to other talents in the world.
  • For Lester, the biggest cultural difference is that Filipinos do not voice out their opinions, so he’s trying to encourage the people to speaking up.
  • Lester explains why outsourcing is more productive and cost effective.
  • Lester’s clients are from Australia, New Zealand, and Europe.
  • Lester explains that each client has different understanding of the outsourcing industry.
  • Lester points out that people from New Zealand is more aware of the outsourcing industry than the people from Australia.

Key Points:

  • Outsourcing is one of the emerging business solutions in the world.
  • Outsourcing greatly affects the Philippine economy by being able to provide more jobs to Filipinos.

Resources

Expand transcript

Listen to more podcast episodes here:

  1. The Strong Future of Outsourcing
  2. Paul Higgins – Build Live Give, live a great life and give back
  3. Andrew Mault – Enterprise Service Outsourcing in the SME Space

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.