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Sharon Melamed – New World Trends in Outsourcing

Ep 121 Sharon Melamed

In this episode, Derek is joined by Sharon Melamed for the third time, she is an industry veteran for outsourcing and has worked in the outsourcing industry for 25 years.  She runs a company called Matchboard which is effectively a matchmaking service of outsourcing. Join Derek as he deep dives into Sharon’s thoughts about outsourcing and the future of outsourcing.

Summary

  • Sharon has been in the outsourcing industry for 25 years, 20 of those years were she runs sales and marketing team for BPOs across Europe, the US, Australia, Japan, and Israel.
  • Her company, the Matchboard is a matchmaking platform for a company wishing to outsource.
  • Sharon shares her thoughts in the application of technology in outsourcing.
  • She thinks that there’s a massive opportunity for small businesses to take advantage of the workforce in the Philippines and the huge range of task and skills that can be offered with or without technology today.
  • Sharon talks about her thoughts about the millennials and its implication to outsourcing.

Key Points

  • Matchboard is a matching platform where a company can tell it needs for outsourcing, and a matching algorithm will find a short list of perfect match outsources to help with that particular business need.
  • The outsourcing industry in the Philippines employs around 1.1 million people plus or minus about another million and it contributes about 10% GDP.

Resources

Transcript

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.