Top 30 call centers in the USA
List of call centers in the USA
- Teleperformance
- RingCentral
- GetCallers
- SYKES
- Aucera
- Nextiva
- Alorica
- Fusion BPO Services
- Five Star Call Centers
- AnswerFirst
- Abby Connect
- Specialty Answering Service (SAS)
- Contact Communications
- WOW24-7
- Unicom Teleservices
- Bluechip Call Center
- TeleDirect
- HUGO
- Intelsa
- Five9
- Talkdesk
- Zendesk
- NICE
- Genesys
- Dialpad
- LiveAgent
- Alvaria
- Freshdesk
- 3CLogic
- Sharpen
For years, many U.S. companies have turned to offshore locations like the Philippines to manage their call center operations. While these international hubs have become synonymous with customer service, what often goes unnoticed is the growing strength of homegrown options.
The U.S. boasts a range of world-class Business Process Outsourcing (BPO) providers offering top-tier call center services right within the country. With advanced technology, skilled agents, and a deep understanding of local needs, these domestic companies are changing the game.
In this article, we’ll explore the top call centers in the USA, showcasing leading BPO providers that are reshaping the customer service landscape.
Key statistics on call center outsourcing in the USA
Call center outsourcing in the USA continues to grow, driven by tech advances, and customer expectations. Below are the most impactful statistics shaping this evolving market:
U.S. call center outsourcing market size & growth
Per Grand View Research, in 2024, the U.S. call/contact center outsourcing market generated approximately $19.4 billion in revenue. Experts forecast it to rise to about $29.1 billion by 2030, growing at a 7% CAGR between 2025 and 2030.
This aligns with the trend of businesses partnering with top call centers in the USA to scale efficiently and optimize costs.
U.S. holds a third of North America’s market
Market.US reports that North America captured 33.1% of the global call center outsourcing market in 2024, valued at $98.1 billion globally, with the U.S. accounting for $29.2 billion and a projected 8.6% CAGR through 2034. The U.S. is indeed a central player in global outsourcing.
Onshore outsourcing leads
Another report published by Market.US revealed that U.S. companies show a strong preference for proximity: 58.6% of outsourcing deals are onshore, placing services within the country.
This reflects control, cultural alignment, and service consistency.
Workforce & training investment
According to Market Growth Reports, Globally, there are about 3.5 million outsourced agents, with the U.S. employing around 1.5 million in North Americ, processing 400 million calls monthly. Agencies invest roughly $2,500 per agent annually in training, especially to upskill for AI collaboration.
These statistics underscore why partnering with top call centers in the USA remains a strategic approach for businesses seeking to enhance service and adapt quickly.
Why companies are outsourcing to top call centers in the USA
Outsourcing to top call centers in the United States has become a strategic move for companies seeking to enhance service and adapt more quickly.
Take a quick look at the key reasons driving this shift:
Access to skilled talent
Top U.S.-based centers offer a highly trained, English-speaking workforce with strong communication skills. Agents often have experience across industries, helping brands deliver consistent and professional support.
Local market expertise
Domestic call centers are familiar with regional customer behavior, preferences, and regulations. This insight enables companies to provide more personalized and relevant services, particularly in industries such as healthcare, finance, and retail.
Faster problem resolution
With fewer language barriers and cultural gaps, U.S. agents often resolve issues more quickly. It leads to better customer satisfaction and fewer repeat calls.
Stronger data security
Top call centers in the USA follow strict data privacy laws such as HIPAA and PCI-DSS. Companies handling sensitive information prefer outsourcing within U.S. borders to reduce compliance risks.
Advanced technology
Many U.S. call centers invest in AI, cloud platforms, and CRM integration. These tools speed up response times, improve accuracy, and enhance the customer experience.
Business continuity
Operating within the same time zones supports smoother collaboration and quicker decision-making. U.S. centers also have strong infrastructure and backup systems to keep operations running during disruptions.
Companies choose top call centers in the USA not just for quality service, but for the speed, security, and adaptability they offer in a fast-changing market.
Top 30 call centers in the USA
Now, let’s discuss one by one the top 30 call centers in the USA:
1. Teleperformance
Since Teleperformance’s inception in 1978, it has been delivering global customer experience solutions, including customer care, tech support, debt collection, and social media moderation. The company helps businesses streamline operations across industries.
Teleperformance employs professionals in customer service, healthcare support, claims processing, and content moderation, making it a trusted partner for organizations focused on scaling and maintaining service quality.
2. RingCentral
RingCentral, based in California, leads in unified communications and contact center solutions. It offers AI-powered platforms, including RingCX and RingCentral Contact Center, which support voice, chat, and digital channels.
RingCentral’s solutions feature real-time analytics and app integrations (including Microsoft Teams). It helps businesses boost efficiency, personalize support, and improve customer engagement through smart, scalable communication technology.
3. GetCallers
GetCallers connects businesses with reliable remote virtual assistants and trained callers. Since 2008, the company has helped small and mid-sized businesses manage tasks like customer support, appointment setting, and administrative work.
Its cloud-based platform provides cost-effective inbound and outbound solutions that support growth, free up time, and improve service delivery across a wide range of industries.
4. SYKES
SYKES was established in 1977. As a leading BPO, it offers global business process outsourcing services, specializing in IT support and customer service.
This call center employs agents in roles such as virtual customer service, financial services support, and insurance assistance.
SYKES partners with businesses to streamline communication and improve customer satisfaction through flexible, tech-driven service models across various sectors.
5. Aucera
Aucera blends over 60 years of call center experience with advanced technologies like AI, RPA, machine learning, and gamification. This is among the top call centers in the USA that delivers forward-thinking outsourcing solutions that elevate customer experience.
Aucera’s innovative approach helps clients improve service, reduce costs, and stay ahead in today’s fast-changing digital landscape through automation and smart customer interaction strategies.
6. Nextiva
Nextiva is a leader in voice-over IP and unified communications services. It offers cloud-based call centers, conversation automation, and other solutions to streamline business communications.
Nextiva has offices in Arizona, Mexico, and Kyiv. It employs customer service reps, technical support staff, and customer success managers to provide seamless, innovative support across industries.
7. Alorica
Alorica, established in 1973, provides comprehensive contact management solutions to businesses of all sizes. It specializes in delivering exceptional customer experiences by integrating advanced technologies and efficient processes.
Alorica has seasoned customer service agents, bilingual reps, licensed pharmacy techs, and sales consultants, supporting a variety of industries. These agents enhance brand loyalty and customer satisfaction.
8. Fusion BPO Services
Founded in 2002, Fusion BPO Services offers inbound and outbound customer care, technical support, and sales solutions. The Indian BPO company operates in multiple languages and serves over 40 clients globally.
With five U.S.-based centers, including locations in Ohio, Georgia, and Utah, Fusion BPO provides career opportunities for team leaders, quality analysts, and customer service specialists.
9. Five Star Call Centers
Five Star Call Centers is another top-of-the-line provider of outsourced customer care services. It focuses on enhancing customer loyalty, improving client satisfaction, and driving revenue growth.
Five Star Call Centers hires customer service agents, helpdesk technicians, sales support reps, and network administrators to deliver exceptional results for businesses across various sectors.
10. AnswerFirst
AnswerFirst specializes in telephone answering services and inbound call center solutions. The company provides reliable communication services via phone, email, chat, and SMS.
AnswerFirst is heavily focused on personalized customer care. It employs customer service professionals and IT developers to provide efficient, scalable support for businesses seeking to optimize customer interaction and satisfaction.
11. Abby Connect
Abby Connect provides 24/7 professional call answering, AI-powered receptionist services, and live web chat. This premier call center helps businesses convert callers into loyal customers by blending personal connections with cutting-edge technology.
Abby Connect, through its virtual receptionists, offers a seamless customer experience that saves time and enhances business communication for companies across various industries.
12. Specialty Answering Service (SAS)
Specialty Answering Service (SAS) delivers top-notch live telephone answering services with virtual receptionists available 24/7. With nearly 30 years of experience, SAS is known for its exceptional customer care, with agents receiving double the industry-standard training.
Specialty Answering Service helps businesses cultivate loyal, satisfied customers by providing reliable and high-quality communication solutions tailored to each client’s specific needs.
13. Contact Communications
Contact Communications, a competitive local exchange carrier (CLEC), provides next-gen data telecom services to internet service providers (ISPs). Since 1997, it has delivered customized communication solutions, helping ISPs bypass expensive, low-quality local telecom services.
Contact Communications focuses on designing cost-effective, high-performance services while offering tailored, proactive support to meet the unique business requirements of each client and enable their growth.
14. WOW24-7
WOW24-7 provides innovative customer service outsourcing solutions with its Experience Centers. The company focuses on elevating customer loyalty by offering a smarter, more strategic approach to outsourcing.
WOW24-7 provides 24/7 support and state-of-the-art technologies. It enhances customer retention and satisfaction while reducing operational costs, resulting in a seamless customer experience.
15. Unicom Teleservices
Unicom Teleservices offers professional, 24/7 call center, answering, and virtual receptionist services. With all agents on-site in the U.S., the company provides high-quality customer support and business process outsourcing solutions.
Unicom Teleservices seamlessly integrates with clients’ software to improve workflow and customer interaction, offering a scalable and efficient solution for businesses in various sectors.
16. Bluechip Call Center
Bluechip Call Center provides inbound and outbound call center services from delivery centers in the USA and India. This reputable call center specializes in customer care support, technical help desk services, 24/7 phone answering, and email/chat support.
Bluechip also offers outbound services aimed at maximizing ROI, helping businesses with lead generation, customer retention, and more.
17. TeleDirect
TeleDirect is another U.S.-based 24/7 contact center offering inbound and outbound solutions with flexible pay-as-you-go pricing. Specializing in custom solutions, it serves businesses of all sizes and industries.
With extensive experience in customer support, TeleDirect supports companies as they stay connected with their clients, driving customer satisfaction and operational efficiency through reliable, professional service.
18. HUGO
Hugo is a provider of customer care, data annotation, and community support solutions. It has over 4,000 globally distributed experts, supporting disruptive startups and iconic brands like Meta and Google.
HUGO offers multilingual, 24/7 services, ensuring high-quality support through data-driven strategies and a relentless focus on operational excellence for businesses worldwide.
19. Intelsa
Intelsa specializes in omnichannel BPO and customer service solutions. The company leverages technology and data analytics to streamline operational workflows and improve customer experiences.
Intelsa’s scalable services are tailored to meet each client’s unique needs, driving efficiency and customer satisfaction. Its adaptable solutions cater to businesses seeking to enhance their customer service strategies.
20. Five9
Five9, headquartered in San Ramon, California, offers cloud-based contact center solutions featuring advanced features such as intelligent routing, predictive dialing, and AI-driven automation.
This call center provides a comprehensive CCaaS platform designed to optimize agent productivity, customer engagement, and business performance through digital engagement and robust reporting and analytics capabilities.
21. Talkdesk
Talkdesk, headquartered in San Francisco, offers a cloud-native contact center platform powered by AI. It provides omnichannel engagement, self-service, and advanced analytics, making it ideal for industries like healthcare and financial services.
Talkdesk has real-time reporting and workforce management tools. Businesses are able to streamline operations and enhance customer experiences across various touchpoints.
22. Zendesk
Zendesk delivers CRM and CCaaS solutions for businesses seeking seamless customer support. Known for its multichannel communication and robust analytics, Zendesk integrates AI-powered features, such as Agent Copilot, to assist agents.
Its platform allows businesses to automate processes, enhance workforce engagement, and improve customer interactions through customizable workflows and messaging solutions.
23. NICE
NICE is located in Hoboken, New Jersey, and provides a cloud-based customer experience platform with AI-driven tools. The platform supports omnichannel routing, workforce optimization, and performance management.
NICE features Enlighten Copilot and Autopilot. It enhances agent productivity and facilitates customer self-service, offering businesses the tools to improve customer interactions and streamline operations efficiently.
24. Genesys
Genesys is a robust provider of omnichannel contact center solutions. It is known for journey orchestration. Genesys offers cloud-based platforms that integrate with CRM systems like Salesforce and Zendesk.
The platform combines AI analytics, customer engagement tools, and workforce optimization to enhance customer experiences, ensuring smooth and personalized journeys across all touchpoints.
25. Dialpad
Dialpad is an AI-powered cloud communications platform offering UCaaS and CCaaS. It provides voice, video, and messaging integrations, along with real-time transcriptions and sentiment analysis.
Dialpad’s AI-powered Contact Center enhances agent productivity with tools like agent assist and integrates with popular business apps, including Salesforce, Microsoft Dynamics 365, and Zapier.
26. LiveAgent
LiveAgent, located in New York City, offers an all-in-one help desk solution with omnichannel support. The platform offers live chat, ticketing, social media, and self-service options, complemented by reporting and analytics tools.
LiveAgent integrates seamlessly with platforms like WhatsApp, Slack, Shopify, and Mailchimp, helping businesses provide consistent and efficient customer support across multiple communication channels.
27. Alvaria
Alvaria provides cloud-based omnichannel call center solutions. Formerly known as Aspect Via, the platform offers scalable deployment, performance analytics, and workforce management tools.
Alvaria supports real-time customer engagement with features like call recording, interaction scoring, and post-contact surveys. It empowers organizations to deliver better service and track customer satisfaction effectively.
28. Freshdesk
Freshdesk, a product of Freshworks, is an all-in-one contact center solution designed to streamline customer interactions. It integrates with CRM platforms and provides AI-powered chatbots, omnichannel support, and reporting tools.
Companies can convert calls into tickets and use Freshdesk to manage customer queries across multiple channels, improving team productivity and customer satisfaction.
29. 3CLogic
3CLogic, located in Rockville, Maryland, offers AI-powered CX cloud contact center solutions. It supports omnichannel routing, intelligent CRM integrations, and task automation with conversational AI.
The platform also features self-service portals, automated QA, and sentiment analysis. Firms can optimize customer interactions, improve service quality, and drive operational efficiency.
30. Sharpen
Sharpen has a cloud-native contact center platform designed to simplify the customer service experience. It combines omnichannel capabilities, AI-driven automation, and real-time analytics to streamline contact center operations.
Sharpen’s platform integrates with CRM systems to personalize interactions, reduce routine tasks, and improve agent productivity for faster, more effective resolutions.
Important considerations before partnering with top call centers in the USA
Partnering with a top call center in the USA can help businesses scale customer service operations, but it requires careful consideration.
Before committing, companies should evaluate several vital factors to ensure the partnership aligns with their goals and needs:
- Service level agreements (SLAs). Understand the terms, response times, and performance expectations. Clear SLAs help measure effectiveness and avoid misunderstandings.
- Technology and integration. Check whether the call center uses up-to-date systems and can integrate with your existing software. This ensures smooth communication and data flow between teams.
- Cost structure. Review pricing models (per call, per agent, or subscription). Select a model that aligns with your budget while ensuring service quality.
- Experience and expertise. Look for a call center with a proven track record in your industry. Industry-specific knowledge can greatly enhance customer satisfaction and problem resolution.
- Scalability. Evaluate whether the call center can scale quickly as your business grows. Flexibility in adjusting staffing levels can accommodate seasonal peaks or business expansion.
- Cultural fit. The call center’s team must align with your brand’s voice and values. This alignment is crucial for maintaining a consistent customer experience.
In conclusion, careful evaluation of these considerations helps businesses make informed decisions and select the best call center partner for long-term success.
Independent
