Top US companies that outsource their operations
Which US companies outsource, and why?
Many of the largest US companies outsource their operations, including Google, Facebook, Nike, and IBM. They send work to the Philippines to lower costs, tap a skilled global talent pool, and scale faster.
- Outsourcing now covers far more than call centers, spanning IT, engineering, healthcare, finance, and human resources.
- The Philippines remains a top destination, thanks to strong English skills, cultural affinity with the West, and a large, educated workforce.
- Cost savings matter, yet access to specialized talent and round-the-clock capacity increasingly drives the decision.
US companies that outsource rely on offshore teams to stay competitive. In fact, many large US corporations would not be where they are today without this support.
Philippine business process outsourcing (BPO) companies have served US firms for decades. They work with clients of many sizes and industries. As a result, many top US companies now outsource to the Philippines.
The outsourcing sector offers clear advantages, and it holds up well even in downturns. As a result, more businesses see offshore staffing as a lifeline. Now more than ever, companies value handing parts of their business to a skilled, dedicated offshore team.
Businesses usually turn to outsourcing to save on costs. However, cost is not the only reason it remains a strong strategy. Beyond savings, offshore staffing also lets businesses tap a large global talent pool.
Moreover, outsourcing has grown beyond call centers, customer service, and manufacturing. Today, US companies can hand over skilled functions too. These include engineering, information technology (IT), telehealthcare, and human resources.
Top US companies that outsource their operations
Here are some examples of US companies that outsource successfully to the Philippines.
| Multinational technology company | |
| Social media conglomerate | |
| Unitedhealth Group | American managed health care company |
| Wells Fargo | Financial services firm |
| Nike | Footwear manufacturing company |
| Hewlett-Packard (HP) | Information technology corporation |
| IBM | Technology and consulting enterprise |
| American Express | Financial services corporation |
| The Coca-Cola Company | Beverage corporation |
| Employment website |
Almost everyone knows Google, the world’s number one search engine. Google is an American multinational technology company. Over the years, it has made many acquisitions and expanded into new services.
It is also one of the biggest US companies that outsource to the Philippines. Google ranks as the world’s most visited website, thanks to its strong knowledge system and easy access. However, this is not down to in-house staff alone.
In addition, Google uses an extended workforce of vendors, temporary staff, and independent contractors.
How they outsource
Google outsources many roles in the Philippines. These range from IT service providers and app development teams to software development and analytics consultants. Its Manila office drives much of the firm’s success, especially in Asia-Pacific.
To learn more about Google’s Manila office, visit their website.
Facebook is a free social networking site. It offers an easy way to connect with friends and family. The company launched in 2004 and is based in Menlo Park, California, United States.
Besides being the biggest social media site, Facebook is known for its many mergers and acquisitions. So far, it has bought dozens of companies. These include WhatsApp, Instagram, Oculus VR, and Giphy.
How they outsource
Facebook expanded to the Philippines in 2016. The firm hires outsourced teams for customer support, IT, and content moderation. These moderators filter and delete dark, violent, and offensive content before it spreads on the site.
Most of the time, Facebook outsources content moderation through third-party providers like Accenture.
To learn more about Facebook’s Manila office, see here.
UnitedHealth Group
UnitedHealth Group Incorporated is a for-profit managed healthcare company based in Minnesota, United States. By revenue, it is one of the largest healthcare companies in the world. In fact, it ranked third on the 2025 Fortune 500 list.
UnitedHealth Group provides health benefit and insurance plans to both people and employers.
How they outsource
Optum, part of UnitedHealth Group, runs its global solutions team in the Philippines. The US company hands over consulting, customer service, project management, healthcare operations, engineering, and analytics.
To learn more about UnitedHealth Group, visit their website.
Wells Fargo
From credit cards to loans, mortgages, and online banking, Wells Fargo does it all. The multinational financial services company is based in California, United States. It is also the fourth largest bank in the country by assets, with roughly 2.1 trillion dollars in assets.
Wells Fargo has offices in 31 countries and territories. From there, it provides banking, investment, and mortgage products, and services. It also ranked 33rd on the 2025 Fortune 500 list.
How they outsource
Wells Fargo outsources to the Philippines and its wide pool of dedicated professionals. As a result, its offshore staff work as fraud specialists, customer support representatives, payroll consultants and analysts, process engineers, financial accountants, and more.
To learn more about Wells Fargo, visit its website.
Nike
Nike is the largest distributor of footwear, apparel, sports equipment, and accessories. The US company was founded in January 1964. It also lists shoe brands Converse and Brand Jordan as subsidiaries.
How they outsource
Nike could not serve its millions of customers and fans worldwide without offshore outsourcing. As a result, the company sends much of its manufacturing to countries like the Philippines. It started with footwear. Now the firm also outsources the making of its apparel and other equipment.
To learn more about Nike, visit its website.
Hewlett-Packard
Hewlett-Packard, better known as HP, is a computer and software services maker. It is headquartered in Palo Alto, California. Bill Hewlett and David Packard founded it in 1939.
In 2015, the Hewlett-Packard company split into two entities: HP Inc. and Hewlett Packard Enterprise. To learn more about Hewlett Packard, visit their website.
How they outsource
Even after the split, HP and Hewlett Packard Enterprise kept outsourcing to the Philippines. As a result, both firms gain from Filipino professionals, who deliver strong customer support and IT services.
IBM
International Business Machines Corporation (IBM) is a multinational technology and consulting company. It was founded in 1911. The firm is headquartered in New York and serves clients in more than 170 countries.
IBM is one of the world’s largest employers. As a result, it relies heavily on outsourcing across its global workforce. To learn more about IBM, visit their website.
How they outsource
IBM mostly relies on offshore staff for its IT functions, such as network management and IT infrastructure. The firm outsources for its own operations. It also offers outsourcing services to other companies. Furthermore, it provides cloud services, technology consulting, digital workplace services, and more.
American Express (Amex)
American Express (Amex) is a global financial services company. It is best known for its credit card and banking services. The firm was founded in 1850 and is based in New York City. Amex also offers non-card products, such as traveler’s checks and financial advice.
To learn more about Amex, visit their website.
How they outsource
With offices in more than 40 countries, Amex’s in-house team cannot handle all the back-office work. As a result, the US company outsources most of its customer support, IT support, and collections to its office in the Philippines.
The Coca-Cola Company
The Coca-Cola Company is an all-American multinational beverage corporation based in Georgia, United States. It is incorporated in Delaware. The company focuses on making and selling non-alcoholic beverages and syrups.
To learn more about the Coca-Cola Company, visit their website.
How they outsource
The company has had an established presence in the Philippines since 1927. Later, it expanded its local ownership in February 2007.
Today, the firm employs thousands of workers. It also runs many manufacturing plants, sales offices, and distribution centers across the country.
LinkedIn is the world’s most popular job-focused social network. People mainly use it for professional networking, job hunting, and recruiting. The site works on desktop or mobile through the LinkedIn app.
The company was founded in 2003 and is based in California, US. To learn more about LinkedIn, visit their website.
How they outsource
LinkedIn serves millions of users worldwide. Naturally, it outsources back-office support, such as customer support, to third-party providers in the country.
Common outsourcing services
Outsourcing has been on the global market for decades. Over time, it has grown to offer help across many business functions. Here are the most common services you can outsource to a third-party provider.
Customer support
Building a customer support team from scratch can be hard, even for large companies. For example, you must spend a lot on recruiting and hiring. You also have to buy the right tools for the job.
That is why customer support is among the most outsourced services in the world. It may be call centers, email support, or social media management. In each case, outsourcing agencies can help you find the right way to serve clients worldwide.
Marketing
Marketing a business’s products and services can be tricky. First, you need the right strategy to draw attention from your target market. Besides this, you must stay ahead of your competitors.
That is why most companies outsource this service. Besides fresh insights from outside experts, an outsourced team can lift your marketing. As a result, it puts your products and services at the front of the global market.
IT
IT outsourcing is one of the most common outsourced roles in the world. Besides cutting costs, an outsourced IT team also helps companies focus on their core tasks.
Even major companies choose to outsource their IT services. For example, hiring remote teams abroad gives a business a diverse workforce with varied tech skills at lower costs.
Human resources
HR teams handle a lot of management work for the company. For example, they take care of recruiting and onboarding new employees. They also manage payroll and benefits for the whole staff.
The good news is that you can hand these services to an outsourced team too. In fact, many providers are more skilled at screening applicants and checking references.
Furthermore, an external HR provider helps if you expand abroad. For example, it can keep you up to date on that country’s employment standards and laws.
Why US companies that outsource choose the Philippines
The Philippine outsourcing industry employs over 1.9 million professionals, and it keeps growing. The country offers strong English skills, cultural affinity with the West, and a solid education base. As a result, it has become a leading offshore staffing destination.
Recent tech and policy advances have also made it easier for businesses of all sizes to outsource. As a result, companies now see that you do not have to be a conglomerate to hire outsourcing suppliers.
In fact, some BPO companies in the Philippines serve solopreneurs and small to medium-sized businesses. Examples include Clark-based cloud staffing solutions provider Cloudstaff and Davao-based supplier SixEleven BPO. These firms focus on smaller companies. As a result, they offer scalable, flexible, and affordable solutions and packages.
FAQ: US companies that outsource
Why do US companies outsource to the Philippines?
US companies outsource to the Philippines to cut operating costs, tap a large, skilled English-speaking workforce, and add round-the-clock capacity. In addition, the country’s cultural affinity with the West makes teamwork easier across customer support, IT, and back-office roles.
Which US companies outsource their operations?
Well-known examples include Google, Facebook, UnitedHealth Group, Wells Fargo, Nike, HP, IBM, American Express, The Coca-Cola Company, and LinkedIn. These firms outsource a mix of customer support, IT, engineering, healthcare, and manufacturing functions.
What functions do US companies commonly outsource?
Common outsourced functions include customer support, marketing, IT services, and human resources. Increasingly, companies also outsource specialized work such as software development, analytics, engineering, and healthcare operations.
Is outsourcing only for large corporations?
No. While large corporations were early adopters, many Philippine BPO providers now serve solopreneurs and small to medium-sized businesses. For example, providers like Cloudstaff and SixEleven BPO offer scalable and affordable packages built for smaller teams.
Does outsourcing only save money?
Cost savings are a major driver, but they are not the only benefit. In addition, outsourcing gives businesses access to specialized global talent, faster scaling, and the freedom to focus in-house teams on core priorities.
Key takeaways
- Many top US companies that outsource, including Google, Facebook, Nike, and IBM, send work to the Philippines.
- Outsourcing now spans customer support, marketing, IT, human resources, engineering, and healthcare, well beyond traditional call centers.
- Cost savings matter, yet access to skilled talent, scalability, and around-the-clock capacity are equally important reasons to outsource.
- The Philippine outsourcing industry employs more than 1.9 million professionals and keeps growing.
- Outsourcing is no longer only for conglomerates: providers like Cloudstaff and SixEleven BPO serve small and medium-sized businesses too.
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