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Upwork is the world’s work marketplace, connecting millions of businesses with independent talent around the globe. We serve everyone from one-person startups to 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and freelancers to work together in new ways that unlock their potential. With freedom and control, our customers unlock a world of potential given the tools and experience that develop skills and address business challenges. The impact is both economic and personal. Because when you find the right people, you stop working to get by and start working strategically



Public or Private


Seats or staff



$100 to $500 million (USD)




Alexa ranking


Domain Authority


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OA ranking


Glassdoor rating


CrunchBase ranking




Amanda Leach-Rouvi, Vice President Marketing

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About Upwork: Review and comparison

Upwork is a marketplace for businesses and freelancers to connect. This Business Process Outsourcing (BPO) provider, unlike many BPO companies, serves as a hub for workers to bid on and apply for jobs posted by businesses. 

Upwork provides a place for freelancers to advertise themselves to potential employers while letting businesses filter and vet a large pool of potential employees. Odysseas Tsatalos rebranded the company in 2015 after the merger of Elance, a BPO company since 1998, and oDesk, another freelance bidding site from 2003. 

Between 500 and 1,000 employees work at Upwork to manage the interaction between freelancers and hirers, including vetting and finding freelancers to match candidates with the right jobs. On LinkedIn, almost 100,000 people list this company as a site they work through as freelancers. 

Workers using the site earned a collective $2.3 billion in 2020 from outsourced jobs across several business sectors like administrative, design, computer engineering, and marketing.

Upwork Outsourcing

Unlike a staffing agency, Upwork doesn’t hire people to outsource to other companies. Instead, freelancers bid and apply for jobs that companies post. Freelancers can also post pre-defined projects. Companies pay set prices for those projects, like a website design project or a programming task.

This BPO provider offers companies their Talent Scout service. This service provides companies with a shortlist of the best candidates from the talent pool of freelancers.

Upwork’s BPO services and pricings

Upwork features on-site and remote jobs as well as skilled talent in hundreds of specific job classifications in the following general categories:

  • Development and IT
  • Design and Creative
  • Sales and Marketing
  • Writing and Translation
  • Admin and Customer Support
  • Finance and Accounting
  • Engineering and Architecture
  • HR and Training
  • Legal

Upwork’s pricing

The cost depends on the plan a business chooses. Plans range from 3% of the fee paid to a freelancer to a monthly subscription that gives them access to all of Upwork’s vetting tools.

How Upwork outshines its competition

This firm serves as a cross between a freelance job board and bidding site and a staffing solution for businesses. They offer both standard job posting and bidding. They also provide white-glove treatment for companies that hire frequently and pay for a monthly subscription.

Key executives

Hayden Brown (President and CEO)

Oxford and Princeton-educated Hayden Brown started at Elance-oDesk in 2011 as the VP and Director of Product and became the CEO in January 2020. She previously worked for LivePerson and Microsoft. 

Jeff McCombs (Chief Financial Officer)

Jeff McCombs has over a decade of experience as the Chief Financial Officer at companies like OpenTable and Flipboard. McCombs is a graduate of the University of California, Los Angeles, and previously worked at Facebook and Yahoo!

Upwork reviews and comparisons

Upwork is a job board for freelancers and a pool of outsourced talent for businesses. Reviews on Indeed and Glassdoor average above four stars. 

We recommend you compare Upwork with other US-based websites that match freelancers with jobs instead of providing staffing services directly.

Upwork’s contact information

Upwork’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 8662624478.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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