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Paragon Outsourcing

4.1/5 • Glassdoor rating


Paragon Outsourcing is a fully managed offshore staffing solutions company delivering world-class standards and unparalleled flexibility and transparency. We are greatly committed to delivering high-quality business solutions and fully managed staffing services to clients across a diverse range of industries.

Paragon Outsourcing office

The company is situated in Paragon Building at Clark Freeport Zone in Pampanga. Being one of the main economic zones outside Manila, it has become a seat for BPO companies in Luzon next to NCR. The building, meanwhile, is accessible to several restaurants and leisure centers, making it an ideal place for work and recreation.

Paragon Outsourcing address

Paragon Building, 2F, 2 Mon Tang Ave., Clark Freeport, Zone, 2009 Pampanga

What Paragon Outsourcing offers its clients

Paragon Outsourcing offers a fully managed boutique solution, with Australian, US and UK managers on call 24hrs. Our offices are open 365 days a year and run 24hours enabling your company to grow and expand without timezone limitations. Your staff work in a choice of private or communal rooms depending on your preference with staff facilities including a pool table cable tv Smart TV dining area 24 hour security.

How Paragon Outsourcing outshines the competition

Paragon outsourcing has a unique geographical headquarters with amazing staff facilities. Where staff working in Clark have to wait an hour or more to catch local transport to get home we are in the centre of the city perfectly located for easy access. For clients looking to have a team of 10 or more, we offer free flights, accommodation and transportation to and from the airport and the hotel to onboard or train your staff here on our premises.

Paragon Outsourcing company structure

Paragon Outsourcing company ownership is headed by Isaac Kohno our CEO an American who has many years in the BPO industry. Don Bautista is a company Director a true local with many years of experience in Level 2 tech support and managing BPO teams. Jonathan Oaten is British and has assisted in growing 3 BPO companies from zero to over 200 seats and brings 5 years of fully managed boutique solutions experience to Paragon Outsourcing along with 20 years in the financial markets.

Sample highlight service offering of Paragon Outsourcing

Paragon Outsourcing is a boutique BPO owned by an American CEO with a multinational board of Directors. Paragon began as a technical support and services company back in 2011, founded by Isaac Kohno and Daniel Tran. Not long afterwards, Isaac seeing Clark’s growth potential with added inspiration following his work in China’s outsourcing industry, decided to take Paragon to another level.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Isaac Kohno, Chief Executive Officer

Year Founded


Countries of fulfillment




Contact information

+1 212 609 1394

About Paragon Outsourcing: Review and comparison

Paragon Outsourcing is an offshore staffing solutions business process outsourcing (BPO) company based in the Philippines. Founded in 2011, this company works globally to help large corporations run seamlessly.

As a behind-the-scenes operation, Paragon Outsourcing prides itself on core values that allow them to work efficiently with the companies they serve. These values include collaboration, teamwork, accountability, and transparency.

In the ten years since the inception of the company, they have brought on highly trained experts to help with all aspects of business management. They are now an award-winning contact center and BPO that provides custom approaches and solutions for those they partner with. 

Paragon Outsourcing Outsourcing

Within Paragon Outsourcing, their staff provides specialty services focusing around the industries of accounting, financial services, transportation, construction, media, nonprofit, telecommunications, information technology, legal aid, advertising, medical, retail and industrial.

With the increase in the global market for BPO assistance, it is anticipated that Paragon Outsourcing will continue to grow its staff and expand on the services offered to continue meeting new and changing trends in their specialized fields.

Paragon Outsourcing’s BPO services and pricings

Paragon Outsourcing offers a wide array of services to meet the individual needs of the companies and clients they partner with. Some of these services include:

  • Accounting
  • Seat leasing
  • Data and data entry specialists
  • Real estate assistance
  • Lead generation
  • Bespoke solutions
  • Call center operations
  • Ad operations
  • Creative design
  • 3D visualizations
  • Back office support
  • Technical support

The company is constantly adapting to changing trends in the fields that they serve. Their highly educated staff has the skills to provide custom operations to all clients.

Paragon Outsourcing’s pricing

They initially charge a $100 recruitment fee to minimize start-up costs, which is fully refundable if expectations are not met. Additionally, there is a security deposit that is equal to one month’s invoice. 

Paragon Outsourcing will invoice clients monthly for the services provided. There are no additional hidden fees, and the services typically save companies between 50-70% over time.

How Paragon Outsourcing outshines its competition

One of the most significant differences between Paragon Outsourcing and other BPO’s is that, in order to bring in and retain top talent, they routinely pay higher wages than others. However, this does not bring a change to the amount that the client pays.

Additionally, Paragon Outsourcing promotes the following from within:

  • Family Values
  • Service
  • Employee Activities
  • Staff Events
  • Teamwork

They firmly believe that work is best accomplished in a fun environment. Therefore, they prioritize organizing staff basketball tournaments, pool parties, field trips, billiards, karaoke nights, and pizza parties. 

Key executives

Isaac Kohno (CEO and Co-Founder)

Isaac Kohno helped to found Paragon Outsourcing in 2011. With extensive experience in managing companies and helping them grow to new levels, he felt the pull to form his own BPO to help businesses grow vertically throughout the world.

Don Randolph Bautista (Managing Director)

Don Randolph Bautista came to this company in 2017 after several years working for other global BPO companies. He has fulfilled the role of Managing Director since coming to the company.

Paragon Outsourcing reviews and comparisons

Although there are few reviews regarding the quality of work performed from a client’s perspective, there are many positive reviews regarding the work culture of Paragon Outsourcing. Many current and previous staff members report enjoying their time with this company and recommending positions there to friends and family. 

Paragon Outsourcing’s contact information

Paragon Outsourcing’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 212 609 1394.

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